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New Contributor
June 9, 2026

contract

  • June 9, 2026
  • 3 replies
  • 26 views

Hi. My contract finished may 2025 but I am still paying the same price

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2026

    Hi ​@Bill2011

     

    We’re sorry to hear that you’re still being charged the same amount after your contract ended in May 2025, and we understand why this would be concerning.

     

    Once a contract reaches its end date, charges can sometimes continue if the account has not been switched to a SIM Only or another handset plan or formally cancelled, in line with the Terms and Conditions.

     

    As this will need a full review of your account and billing, please contact our Customer Services Team via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to check your account and assist with either an upgrade or disconnecting plan. 

     

    Owethu

    Bill2011Author
    New Contributor
    June 10, 2026

    Thank you. Is there a direct line I can call on as live chat isn’t working and I am keen to get this looked at? 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 11, 2026

    Hi ​@Bill2011

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu