Hi ​@Bill2011, 

We’re sorry to hear that you’re still being charged the same amount after your contract ended in May 2025, and we understand why this would be concerning.

Once a contract reaches its end date, charges can sometimes continue if the account has not been switched to a SIM Only or another handset plan or formally cancelled, in line with the Terms and Conditions.

As this will need a full review of your account and billing, please contact our Customer Services Team via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to check your account and assist with either an upgrade or disconnecting plan. 

Owethu

Thank you. Is there a direct line I can call on as live chat isn’t working and I am keen to get this looked at? 

Hi ​@Bill2011, 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu