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Question

Overdue not registering payment

  • June 10, 2026
  • 1 reply
  • 4 views
T
Community Member

I missed a payment from last month as I have not set up a direct debit, I would like to do this. Additionally I paid the overdue bill and it did not change the appearance of being overdue so I paid again, so I have paid £70 when I should have paid £35, if this can be fixed it would be great.

 

many thanks

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 11, 2026

Hi ​@t3st3rrr,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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