Hello dear
i have join id netwrk in the end of February. February to till its 4 months. But you charged me 7 times in this duration. Explain these things. Otherwise i will leave the id network. Thanks
Question
over bill charge
+10Hi
We’re sorry to hear about your concerns regarding multiple charges since joining iD Mobile, and we understand how frustrating this must be.
In some cases, a payment may initially show as successful on the app but the Direct Debit itself may have failed or been returned by your bank, which can result in multiple attempts or additional charges appearing on the account.
We would strongly recommend that you first contact your bank directly to review your Direct Debit history and confirm whether any payments were duplicated, reversed, or re-attempted. If they confirm any discrepancies, please obtain a statement or transaction history.
Once you have this information, please contact our Customer Services Team via Live Chat or send us a direct message through our social media platforms so they can fully investigate your account and assist further.
Owethu
Log in to the iD Community
Not a member yet? Create an account
Social Login
Sign in with iD Mobileor
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
