Skip to main content
Community Member
jake95
Community Member
June 11, 2026
Question

Upgraded my plan, however I'm being billed twice

Hi

I recently upgraded my plan, new phone, same number. I have just been billed for my old plan and my new plan. How do I ensure my old plan is no longer active so that I am just paying for my new plan?

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    June 11, 2026

    Hi ​@jake95, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement