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Community Member
June 11, 2026
Question

Upgraded my plan, however I'm being billed twice

  • June 11, 2026
  • 1 reply
  • 15 views

Hi

I recently upgraded my plan, new phone, same number. I have just been billed for my old plan and my new plan. How do I ensure my old plan is no longer active so that I am just paying for my new plan?

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 11, 2026

    Hi ​@jake95

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu