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Community Member
Glim
Community Member
Apr 15, 2026 1:48 PM UTC
Question

new phone invoice not showing in app - need for Chromebook offer

In order to claim my free Chromebook I need an invoice for the S26 ultra I have purchased from ID. ID said that this would be shown under previous bills on the app - it is not there.

 

I emailed ID but have received no reply. I do not want to lose out on this deal die to ID not providing the necessary documentation. Any advice, anyone?

    9 replies

    Zandile M
    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    Apr 15, 2026 3:16 PM UTC

    Hi ​@Glim 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    PIXIE182
    New Contributor
    Apr 19, 2026 7:27 PM UTC

    Im having the exact issue and wondering where I can find my invoice 

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    Apr 20, 2026 12:50 PM UTC

    Hi ​@PIXIE182 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    BranRhys
    New Contributor
    May 3, 2026 9:59 AM UTC

    Same issue as well, can you not just provide with us a guide where we can get the invoice from?

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    May 3, 2026 10:06 AM UTC

    Hi ​@BranRhys, 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Owethu

    New Contributor
    Bonbon24
    New Contributor
    May 23, 2026 11:22 AM UTC

    Hi im having the same problem to claim ear buds. Please can you help.

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    May 24, 2026 9:55 AM UTC

    Hi ​@Bonbon24 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Jonboy1999
    New Contributor
    Jun 10, 2026 10:00 PM UTC

    Hi im having the same issue finding my invoice, so i can claim a tablet. Please can you help

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jun 11, 2026 2:54 PM UTC

    Hi ​@Jonboy1999,

     

    I do see that we already have an active private chat. 

     

    We will respond to you shortly. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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