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Question

new phone invoice not showing in app - need for Chromebook offer

  • April 15, 2026
  • 5 replies
  • 23 views
G
Community Member
  • Glim
  • Community Member

In order to claim my free Chromebook I need an invoice for the S26 ultra I have purchased from ID. ID said that this would be shown under previous bills on the app - it is not there.

 

I emailed ID but have received no reply. I do not want to lose out on this deal die to ID not providing the necessary documentation. Any advice, anyone?

    5 replies

    Z
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Zandile M
    • iD Mobile Employee
    • April 15, 2026

    Hi ​@Glim 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New Contributor
    • PIXIE182
    • New Contributor
    • April 19, 2026

    Im having the exact issue and wondering where I can find my invoice 

    M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Michael Z
    • iD Mobile Employee
    • April 20, 2026

    Hi ​@PIXIE182 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    New Contributor
    • BranRhys
    • New Contributor
    • May 3, 2026

    Same issue as well, can you not just provide with us a guide where we can get the invoice from?

    Owethu M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Owethu M
    • iD Mobile Employee
    • May 3, 2026

    Hi ​@BranRhys, 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Owethu

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