when will my last direcr debit be taken

1 reply
30 views

My contract ends 7th July, if I use my PAC now, will my last bill come earlier than normal or will it still come out on my direct debit date?

Owethu M

iD Mobile Employee

Hi @Gemma Warner,

Thank you for reaching out.

If you use your PAC code and your number successfully transfers to your new provider, your iD Mobile contract will automatically disconnect as part of the switching process.

Once the account has disconnected, your final invoice is usually generated within 24 hours. This bill will include any remaining charges up to the disconnection date, as well as any applicable credits or adjustments.

The final bill will then become due 14 days after it is produced, rather than necessarily being collected on your usual Direct Debit date.

We recommend keeping your Direct Debit active until the final bill has been paid, as this helps ensure any outstanding balance is collected correctly and avoids any potential impact on your credit file.

Owethu