Bills, Payments & Charges.

I ordered a new phone fron carphone warehouse, the first one was "involved in an incident" so they sent a replacement out. In between this ID set-up my DD with what I assume is the number for the original phone sent, the SIM i received has a different number. What happens now because I won't be receiving the SIM that they are billing me for.

I have literally arrived in Morocco, turned my phone back on whilst sitting on the plane and have received a message to say I’m being charged £46 as used up my allowance. How can this be when I’ve literally just turned my phone on???

I've only been with ID a week but I've been billed for a full month.

My father acquired a new smart phone with ID mobile last year, having previously had a phone on the 3G network. Soon after acquiring the phone he realised he could not view his account details online as when he entered his details he just received a message saying his details weren't recognised (although this has not prevented ID mobile taking money from his bank account). He has written twice to ID Mobile about this, but has not received a reply despite the SLA of 7 days given on the website. On 30th December he was in the middle of a call when it was suddenly curtailed by a recorded message saying he had reached his capped limit. He does not believe he has a capped limit, but being unable to view his account details or discover his customer service pin is making it very difficult to receive any help. He has reported these issues via live chat, but once again he is asked for details which aren't being recognised, and so he feels he is constantly hitting a brick wall. He has, following

I changed my direct debit online a couple of weeks or so back but today I received a message that the payment was not taken. I checked with the bank and they told me the direct debit had not been set up and they have no record of ID whereas 2 others with the same details were there. They have no record of ID attempting to take payment. I suspect no action was taken by ID following my online request. Are there problems with changing DD? Part of the reason I moved banks was to get a sign up bonus and ID failing to take the DD may cause me to lose the bonus.

Hi my bill is showing 74.16 and it was supposed to be 39.99 I can't understand it for what is that price how can I contact someone???

My plan is unlimited calls, data and messages. My normal monthly charge has increased and I recieved a text message saying I've exceeded my plan limits and will be charged for mobile data?

I have been frauded with a SIM card. I keep getting charged monthly for a SIM card but I have no idea what the number is or the name on the account so i can’t cancel it. There is also no phone number to call anyone can anyone help?

Why is my bill showing a charity deduction?

My DD has failed to set up, my bank have advised I ask iD to set this up manually, how do I do this?

Advice on how not to pay before activation please? I purchased the sim hoping I would be ready to use it this week but I have had a set back so I haven't activated the sim but I have just received a first payment bill🤷‍♂️. I don't want to be paying for something I am not using yet. Can someone please advise. Many thanks

Hi, I have tried to search for this previous but can’t find anything. I have also asked ID support chat and they say these numbers are chargeable but other networks are free. I have a pay monthly package with unlimited phone calls. I have also tried the telephone nimber look up but that isn’t working. Any help gratefully received. The full number I am ringing is 0343 415 6317.

Hi there, I had a text today saying I had an outstanding payment. I logged on an paid that but I am still unable to set up a direct debit. Old bills look like they say I haven't paid although payments have been taken from my bank on 29th January and the 28th February. Please come someone look into this for me?

Hi, After having experienced a messed up a switch to an e-SIM, I was offered a deduction on my next bill of £20 which I accepted. This never materialised. When I contacted customer services again today, I was left hanging for more than ten minutes after providing my phone number and my email-address and was then asked to confirm my email-address (which is the correct email for my account). I can understand waiting times, etc. but I cannot understand if I have to wait for a reply from the operator for ten minutes without any reason given for the delay. The operator never responded to my request, so I eventually left the chat. My issue remains unresolved, so I would kindly ask you again to deduct £20 from my next bill. Thanks

Hi I'm wanting to claim for my free gift but Samsung is asking for my invoice number. Please can I get a copy of this as I never received my original one when I upgraded Kind regards John Parnell

Hi, purchased a 20GB Roam Beyond add on for Turkey. Been here for 5 days connected to WiFi in the hotel (bought roam Beyond as back up, just in case) just checked and still have 20GB available on Roam Beyond and my next bill is currently at over £100 more than usual. Help!!

Hello Anyone on here know how I can view my iDmobile bills older than 12 months?? This ever so difficult question seems beyond the skill set any of the chat ‘helpers’ that I can reach after 15 minutes of jumping through hoops ...

Can I see my current bill as I’ve just seen it increase and I wasn’t doing anything ?

How can I see what my additional charges are as I just seen it go up by £4 and I wasn’t doing anything??

I pay £7 per month for 25GB of data. The next bill is for £32, can someone explain to me where this amount comes from, since it should be £7 per month?

Ive uograded at end of my contract to sim only but in the app my billing is showing continued billing for this month and even higher ie presuming including my new sim only contract. Please advise

help is needed

Just spoke to a member on livechat who cut the chat without giving any response. Beyond belief. Never had so many problems from one company. Utterly useless

For the past 3 months, I have attempted to move my iDmobile Direct Debit from my personal account to a new bank account. I can see the bank account information on the iDmobile app but it never arises on the bank app on their list of Direct Debits to be paid. Each month at payment date, I get a message from iDmobile saying that the receiving bank has no record of this DD and therefore cannot pay. I am forced to make an emergency payment with my credit card. I have spoken to the bank in question, and, in their experience, this happens when the Direct Debit establishment request is not actually submitted to the receiving bank by the vendor in this case, iDmobile. Could you please advise me on this and preferably provide me with details of someone I can have a private exchange with to resolve this issue?

Not letting me use it