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my last bill

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Did an add on of £5 to my last bill..but it is £10 more than usual..i have been double charged i think..

Kash MAnswer

iD Mobile Employee

Hi @Ian036,

Welcome to the Community!

Have you checked your bill for the add-on? You’ll see 2 add-ons on your bill if you have been charged twice.

I would advise contacting our Live Chat Team if you require assistance with your bill.

Kash

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Kash MAnswer

iD Mobile Employee

Hi @Ian036,

Welcome to the Community!

Have you checked your bill for the add-on? You’ll see 2 add-ons on your bill if you have been charged twice.

I would advise contacting our Live Chat Team if you require assistance with your bill.

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

rudnik99

New Contributor

Since September 23 I have been charged 3 times £7? Why?

Tyler C

iD Mobile Employee

Hey there @rudnik99, welcome to Community!

Your bill you receive monthly should show any extra charges.

If you’d like to query any, please contact our live-chat:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

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Carolyn Hull

Active Contributor

Can you please help me with my account I have been charged £8 for a add on that I have not requested this happened last month and you removed it for me but it is showing on my recent bill which I have not requested could you please remove this add on from my account so it doesn’t show up on my bills as I don’t need a add on thank you

Tyler C

iD Mobile Employee

Hey there @Carolyn Hull, I’d recommend checking with our live-chat:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

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J

Jacqueline whitelam

New Contributor

I don't need add ons

Hosai W

iD Mobile Employee

Hi @Jacqueline whitelam,

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you.

Please confirm if you purchased an add on that is not needed or if this was just a general response left?

Thanks,
Hosai

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J

Jacqueline whitelam

New Contributor

Hi Hosai I've have not put an add on that was only when I went to Italy in may.

Zandile M

iD Mobile Employee

Hi @Jacqueline whitelam

Thank you for confirming.

Please send us a private message via our official Facebook or Instagram pages or contact us through our Live Chat service at https://www.idmobile.co.uk/live-chat, so we can look into this for you securely.

Once we receive your message, we'll be happy to investigate and assist you further.

Thank you,

Zandile m

The iD Mobile Team

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A

Aj4000

New Contributor

My account shows I have an outstanding balance of 45 after I paid this months bill can I get my services reinstated or do I have to pay the full amount