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my last bill

  • August 9, 2024
  • 9 replies
  • 477 views
I
Community Member

Did an add on of £5 to my last bill..but it is £10 more than usual..i have been double charged i think..

Best answer by Kash M

Hi @Ian036,

Welcome to the Community!

Have you checked your bill for the add-on? You’ll see 2 add-ons on your bill if you have been charged twice.

I would advise contacting our Live Chat Team if you require assistance with your bill.

 

Kash

9 replies

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • Answer
  • August 14, 2024

Hi @Ian036,

Welcome to the Community!

Have you checked your bill for the add-on? You’ll see 2 add-ons on your bill if you have been charged twice.

I would advise contacting our Live Chat Team if you require assistance with your bill.

 

Kash

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R
New Contributor
  • rudnik99
  • New Contributor
  • September 28, 2024

Since September 23 I have been charged 3 times £7? Why? 

Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • October 3, 2024

Hey there @rudnik99, welcome to Community!

 

Your bill you receive monthly should show any extra charges.

 

If you’d like to query any, please contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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Carolyn Hull
Active Contributor
  • Carolyn Hull
  • Active Contributor
  • August 31, 2025

Can you please help me with my account I have been charged £8 for a add on that I have not requested this happened last month and you removed it for me but it is showing on my recent bill which I have not requested could you please remove this add on from my account so it doesn’t show up on my bills as I don’t need a add on thank you 

Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • September 3, 2025

Hey there ​@Carolyn Hull, I’d recommend checking with our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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J
New Contributor

I don't need add ons 

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • July 10, 2026

Hi ​@Jacqueline whitelam,

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you.

Please confirm if you purchased an add on that is not needed or if this was just a general response left?

Thanks,
Hosai

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J
New Contributor

Hi Hosai I've have not put an add on that was only when I went to Italy in may.

Z
iD Mobile Employee
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  • Zandile M
  • iD Mobile Employee
  • July 15, 2026

Hi ​@Jacqueline whitelam 

 

Thank you for confirming.

Please send us a private message via our official Facebook or Instagram pages or contact us through our Live Chat service at https://www.idmobile.co.uk/live-chat, so we can look into this for you securely.

Once we receive your message, we'll be happy to investigate and assist you further.

 

 

Thank you,

 

Zandile m

The iD Mobile Team 

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