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Question

Billing start date?

  • June 11, 2026
  • 1 reply
  • 12 views
K
Community Member

Why is my billing start date several days before I received my SIM, as prior to that I couldn't possibly use the service? Also billing isn't for a full calendar month? That can't be legal or good practise. Agreed swap over date was 10th, SIM arrived on 7th, bill says it starts on 4th June and finishes on the 2nd July. Bill says monthly, not a lunar month or every 30 days, monthly.

Was going to swap over my other household phones but if this is the sort of underhand tactics iD are going to use I will find somewhere else.

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+9
    • Zandile M
    • iD Mobile Employee
    • June 12, 2026

    Hi ​@Knfruitbat 

     

    Thank you for getting in touch with us. 

     

    Kindly note that your bill covers a partial month  ( prorated from the date the account became active ) plus your first full month I advance. Please note that number porting does not change when your line rental begins.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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