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Uzair Hijazi
New Contributor
New Contributor
September 25, 2025
Question

why I getting charged extra last to months

  • September 25, 2025
  • 3 replies
  • 29 views

I have been charged extra bill since last two months without any explanation could you please help me out this 

3 replies

Siân W
iD Mobile Employee
iD Mobile Employee
September 25, 2025

Hi ​@Uzair Hijazi  do you have the iD app? You can view your bill there.

To understand any charges, this link may help - What are the different charges I might see on my bill? | iD Mobile Community

If you have any further questions, please let us know.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
June 10, 2026

Dear iD Mobile Customer Service Team,

 

I hope you are well.

 

I am writing to raise a concern regarding my recent mobile bills. I have noticed that I have been charged an additional £5 per month for the last two months, even though I have set my spending cap to £0.

 

As my spending cap is set to zero, I would not expect any extra charges to be added to my bill. Could you please review my account and explain why these additional charges have been applied?

 

I would also like to request a refund for any incorrect charges, if these amounts have been added in error. Please confirm that my spending cap is still set to £0 and that no further unexpected charges will be applied going forward.

 

I would appreciate a clear breakdown of the charges and a written response confirming the outcome of your investigation.

 

Thank you for your assistance. I look forward to hearing from you soon.

 

Kind regards,
Gurwinder Singh
 

Hosai W
iD Mobile Employee
iD Mobile Employee
June 11, 2026

Hi ​@Gurpreet11,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.