Your phone bill has a breakdown of everything you have been charged for. Here you can understand what the different types of charges are and how much they cost:
What type of plan is relevant to you?
Our out-of-plan charges are different depending on whether you are on a Pay Monthly or Pay as you Go (PAYG) plan. Select what plan type is relevant to you below for more information.
I’m on a Pay Monthly plan:
Contents:
Standard out-of-plan charges.
If you go over your allowance when you’re in the UK or one of our 50 Roam Free destinations, the following charges will apply for standard usage:
| Type | Charge |
|---|---|
| Calls. Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers. | 40p per minute |
| Texts. All iD Mobile Pay Monthly plans come with unlimited standard texts. | Free |
| Data. Data use per MB. | 10.24p per MB |
Non-geographic calls.
Non-geographic calls are made to numbers starting with 087, 084, 09, and 118. These calls are made up of two parts:
- An Access Charge is the cost iD Mobile charges for making the call. The current Access Charge is 45p, plus 45p per minute.
- A Service Charge is set by the organisation you're calling and is not related to iD Mobile. The organisation should provide details of this charge on their website or inform you before connecting the call.
To check the cost of a call, use the Number Lookup on our Out-of-Plan Charges page.
MMS (Multimedia Message Service).
MMS (Multimedia Messaging Service) allows you to send and receive messages with pictures, photos, emojis, GIFs, videos, and sound clips.
Why did my text get sent as an MMS?
Your text message may automatically convert to MMS due to factors beyond iD Mobile’s control, such as your phone’s operating system and the recipient's device. This can happen for the following reasons:
-
Your text includes a photograph, emoticon, GIF, video, or sound clip.
-
Your text exceeds 160 characters.
-
You send a text to an email address.
-
You send a text to enter a competition or make a donation.
-
You send a text with a subject line.
-
You use iPhone Messages to send a text to a non-iPhone user.
Will I get charged for sending an MMS?
Yes, MMS messages are not included in your monthly text allowance. You will be charged at our out-of-plan MMS rate, which varies based on when you joined iD Mobile:
-
If you joined or upgraded on or before 20th June 2023: 30p per MMS
-
If you joined or upgraded on or after 21st June 2023: 55p per MMS
MMS messages have a size limit of 295kb per message. If your MMS image exceeds 295kb, you'll incur charges for multiple MMS messages. For example, sending an MMS image of 1mb would result in charges of either £1.20/£2.20, depending on when you joined or upgraded.
Please note: You can find the exact date that you joined iD Mobile at the top of your "Contract Summary" document under the "Pay Monthly Agreement" section.
Roaming charges.
Our Roaming charges depend on whether you joined or upgraded on or before 20th June 2023 or on or after 21st June 2023:
| If you joined or upgraded on or before 20th June 2023: | If you joined or upgraded on or after 21st June 2023: |
|---|---|
| When roaming in one of our free roaming destinations you can use your monthly allowances at no extra cost. If you exceed your monthly allowances, you’ll be charged at our out-of-bundle rate unless you purchase an add-on. | When roaming in one of our free roaming destinations you can use your monthly allowances at no extra cost (up to 30GB). If you exceed this 30GB limit, you will incur a surcharge of £3 for every additional GB you use whilst abroad. |
Please note: You can find the exact date that you joined iD Mobile at the top of your "Contract Summary" document under the "Pay Monthly Agreement" section.
International charges.
If you're visiting a country that's not part of our free roaming destinations or want to learn more about calling abroad, you can find detailed information about our international charges here.
Freephone numbers.
Call to numbers starting 0800 or 0808 are included in your inclusive minutes.
Calls to Emergency services.
| Type | Charge |
|---|---|
| 999 emergency services | Free |
| 111 NHS medical helpline | Free |
| 112 emergency services (from a mobile) | Free |
| 101 Police non-emergency line | Free |
Text or call shortcodes.
Shortcodes are shorter phone numbers, typically 4-6 digits, used by companies, charities, and premium rate services. While contacting some services via a shortcode is free, others may incur fees that can be costly. Use the Shortcode Lookup on our Out-of-Plan Charges page to check the cost of a text or call shortcode.
Non-standard 07 numbers.
Some numbers starting with 07 are managed by third parties who connect or forward calls to another number. These calls are not covered by your inclusive minutes:
| Numbers starting with... | Cost per minute (1 minute minimum call charge) |
|---|---|
| 074060–074062 074067 074176 074181–074182 074185 074409 074411 074414 074515 074659 075200–075205 075207–075209 075370 075373 075375–075379 075580–075582 075590–075598 075710 075718 075890–075893 075898–075899 077000–077001 077442–077449 077552–077555 078220–078221 078223–078227 078229 078644 078722 078727 078744–078745 078920 078922 078925 078930–078931 078933 078938–078939 079111–079112 079117–079118 079245–079246 079780–079789 | 40p per minute |
Channel Islands and Isle of Man.
Calls to numbers based in Guernsey, Jersey, and the Isle of Man are considered international calls and are not covered by your inclusive minutes:
| Numbers starting with... | Cost per minute (1 minute minimum call charge) |
|---|---|
| 01481 01534 01624 047781 074184 074520 074521 074522 074523 074524 074525 074526 075090 075091 075092 075093 075094 075095 075096 075097 075098 075099 07624 077003 077007 077008 07781 077810 077811 077812 077813 077814 077815 077816 077817 077818 077819 077977 077978 077979 078297 078298 078299 07839 078391 078392 078397 078398 0792 079240 079241 079242 079243 079244 079247 079248 079370 079371 079372 079373 079374 079375 079376 079377 079378 079379 | 40p per minute |
Premium rate numbers.
Premium rate numbers are used for various services, including information and entertainment like TV voting, horoscopes, chat lines, recorded information, professional advice services (e.g computer support help lines), and directory enquiries. These calls are not covered by your inclusive minutes:
| Numbers starting with... | Cost per minute (1 minute minimum call charge) |
|---|---|
| 070051 0700510 070116 0701170 070129 0701510 070182 0702188 0702381 0702390 0702391 0702828 0702844 0703478 0703490 0703494 0703499 0703511 070365 0704000 070638 0706832 0706839 0708090 0708092 0708097 070857 070860 0708668 0708748 0708872 0708880 0708881 0708882 0708884 0708885 0708886 0708887 0708888 0709850 07007 0701190 070180 070295 070309 0703510 0703512 0703514 0703516 070434 070703 070705 070790 070803 0708098 070823 070824 070825 0708669 0708692 0708693 0708694 0708695 0708698 0708740 0708923 070901 070943 070995 0701199 0708733 0702384 070679 079872 070494 070819 074585 079110 0708720 | 55p per minute |
| 074080 074081 074082 074088 074089 074178 074572 075594 074187 074189 074410 074515 075898 074580 074581 075205 075376 075592 076607 077001 079787 079788 084404 0871626 0871692 0871695 0871697 0872109 0872315 0872374 0872401 0872440 0872711 0871680 0871685 0872206 0872317 0872365 0872439 0872766 0872007 0872012 0872187 0872208 0872234 0872316 0872372 0872379 0872441 0872680 0872692 0872750 0900003 0900007 0904599 0904944 0905221 0908770 0911987 0982013 0982015 0900079 0901695 0901699 0903686 0903745 0904651 0908755 0982173 0982175 0900087 0900089 0903693 0904611 0904935 0908711 0982781 0900513 0900514 0900517 0900590 0901162 0901311 0901326 0901581 0901621 0903692 0904798 0908670 0908671 0909470 0913226 0982205 0982640 0983317 0989040 0900544 0900545 0901522 0901525 0901529 0903680 0904437 0908442 0982515 0900573 0900578 0900996 0901061 0901293 0901361 0901539 0903024 0903673 0904281 0904289 0904454 0904959 0904970 0904972 0905651 0907212 0907221 0907872 0907908 0908212 0908923 0908928 0911407 0913227 0982139 0982555 0983142 0983310 0983406 0989039 0900623 0900627 0908577 0982304 0900628 0900633 0900634 0900637 090113 0901130 0901131 0901132 0901133 0901134 0901136 0901137 0901139 0901309 0903019 0903285 0903350 0903687 0903750 0904260 0904600 0904601 0904602 0905855 0905859 0908799 0911306 0982184 0982187 0983147 0983320 0983408 0989042 0900674 0900677 0901723 0903038 0903650 0904011 0904018 0904235 0904941 0905461 0905494 0905830 0905835 0905928 0907711 0907776 0908650 0909860 0911353 0913155 0913533 0913557 0982502 0982504 0982508 0983566 0983589 0983824 0989025 0900688 0903651 0904211 0904212 0904217 0904332 0904561 0904564 0905600 0905609 0905743 0905744 0905978 0908338 0909432 0911660 0913007 0913156 0913535 0982263 0982264 0982717 0983825 0989021 0900766 0903040 0903878 0904463 0904468 0905104 0908851 0911656 0911992 0913003 0913141 0913306 0913525 0913546 0982492 0900861 0900865 0900866 0901488 0903071 0903646 0905027 0905309 0905693 0905698 0905771 0905778 0907988 0908423 0908427 0911129 0911516 0911519 0911781 0911785 0913002 0913150 0913544 0913556 097988 0982472 0982477 0982478 0983820 0900876 0901633 0901838 0903685 0908805 0982162 0982165 0900891 0900897 0901241 0901651 0901656 0901739 0903689 0903760 0908933 0909570 0982681 0900947 0900948 0901437 0901616 0901797 0901911 0903684 0908690 0982083 0982087 0989043 0900973 0900978 0901260 0901575 0903647 0904844 0904849 0905219 0905259 0905647 0905649 0905987 0908919 0909500 0909629 0911192 0911393 0911434 0911795 0911797 0911798 0913004 0913152 0913527 0913548 0982245 0982249 0983821 0900991 0900999 0901106 0901110 0901111 0901112 0901113 0901114 0901116 0901117 0901118 0901119 0901120 0901121 0901122 0901125 0901127 0901128 0901228 0901896 0901923 0901956 0901957 0903279 0903349 0903682 0903725 0904299 0905260 0908622 0909280 0982154 0982157 0983328 0901077 0901868 0903683 0904300 0904309 0908566 0909250 0982423 0901089 0913001 0901198 0901808 0901828 0903507 0903669 0904411 0908660 0901331 0901983 0903645 0905019 0905410 0905412 0905876 0906438 0906946 0908555 0908558 0908862 0911045 0911075 0911120 0911915 0982591 0982594 0982596 0982599 0982770 0983819 0989038 09020440 09020441 09020442 09020443 09020444 09020445 09020446 09020447 09020448 09020449 09020500 09020501 09020502 09020503 09020504 09020505 09020506 09020507 09020508 09020509 09020550 09020551 09020552 09020553 09020554 09020555 09020556 09020557 09020558 09020559 09020600 09020601 09020602 09020603 09020604 09020605 09020606 09020607 09020608 09020609 09020700 09020701 09020702 09020703 09020704 09020705 09020706 09020707 09020708 09020709 0913532 0902080 0904540 0904822 0904955 0905570 0982194 0982196 0982622 0982627 0982855 0983022 0983860 0902090 0904530 0907856 0913009 0982585 0982610 0982617 0982618 0983850 09022110 09022111 09022112 09022113 09022114 09022115 09022116 09022117 09022118 09022119 0902212 0903775 09117470 09117471 09117472 09117473 09117474 09117475 09117476 09117477 09117478 09117479 0911770 0913555 0983857 0983939 0984242 09022320 09022321 09022322 09022323 09022324 09022325 09022326 09022327 09022328 09022329 09022320 09022321 09022322 09022323 09022324 09022325 09022326 09022327 09022328 09022329 09022330 09022331 09022332 09022333 09022334 09022335 09022336 09022337 09022338 09022339 0903022 0903665 0904096 0904185 0904240 0904760 0905676 0905677 0907300 0908906 0908976 0909769 0911059 0982385 0982387 0982562 0983545 0984068 0903026 0903299 0903471 0903679 0904161 0904254 0904258 0905456 0907197 0907253 0907701 0907702 0907871 0907904 0908240 0908249 0908433 0908436 0908439 0911773 0911778 0911812 0911813 0911817 0913228 0913443 0982520 0982524 0982528 0983148 0983309 0983407 0989036 0903039 0903874 0904239 0904881 0904887 0908841 0911921 0911924 0911929 0913000 0913304 0913526 0913541 0982545 0903073 0903658 0904123 0904766 0905076 0905180 0905451 0905816 0905818 0906750 0906753 0907382 0907440 0908205 0908951 0908959 0909670 0909727 0909754 0909915 0911184 0911467 0911562 0911717 0911722 0911928 0911978 0913160 0913480 0913562 0913660 0982441 0982443 0982447 0982798 0983301 0983940 0984140 0984567 0903652 0904002 0904008 0904009 0904339 0904575 0905349 0905669 0906455 0908141 0908143 0908348 0911054 0911967 0913157 0982274 0982276 0982707 0983826 0989019 0903654 0904385 0905359 0905884 0905885 0905886 0905889 0908151 0908497 0911878 0982314 0982315 0982317 0982722 0982725 0903656 0904478 0904785 0905820 0905822 0905823 0908161 0908949 0911858 0913229 0913589 0982321 0982323 0982324 0989010 0903657 0904395 0905296 0905765 0905768 0905769 0908376 0908987 0911895 0913310 0982331 0982334 0982337 0982807 0984377 0903660 0904110 0905208 0905630 0905638 0908171 0908178 0908450 0909710 0911830 0911831 0982352 0982354 0982357 0903661 0904223 0904680 0905268 0905680 0905685 0905687 0907299 0907555 0908295 0909429 0909739 0911009 0913564 0982113 0982115 0982117 0982690 0903662 0904621 0904622 0905289 0905757 0905759 0907430 0908198 0908460 0909551 0982361 0982362 0903664 0904857 0905247 0905249 0905552 0908232 0908638 0909564 0911388 0913460 0982374 0982375 0982379 0982752 0903667 0904055 0904059 0904409 0905379 0905705 0908262 0908479 0908706 0911119 0913570 0982391 0982394 0982632 0984570 0903670 0903861 0904585 0904995 0908648 0913534 0982407 0982409 0982766 0983239 0903675 0904105 0904559 0904726 0907739 0908722 0908725 0982880 0982882 0903676 0904865 0908733 0982981 0903677 0904158 0904487 0904907 0908744 0908745 0982481 0903694 0903785 0904929 0903881 0913450 0983938 0984450 0903959 09039590 09039591 09039592 09039593 09039594 09039595 09039596 09039597 09039598 09039599 0913537 0903990 0904520 0908520 0908523 0913008 0982605 0982608 0982833 0982877 0983099 0983845 0904377 0908511 0982216 0904502 0908618 0982235 0906444 0906447 0906448 0906449 0906450 0906451 0906492 0982294 09131110 09131111 09131112 09131113 09131114 09131115 09131116 09131117 09131118 09131119 09131310 09131311 09131312 09131313 09131314 09131315 09131316 09131317 09131318 09131319 09131320 09131321 09131322 09131323 09131324 09131325 09131326 09131327 09131328 09131329 0913158 0913538 0982225 0982224 0982251 0982293 0983870 0984351 0984353 Calls to BT Information Service 0871 200 XXXX | £2.00 per minute |
Other numbers.
| Type | Charge |
|---|---|
| Personal numbering services (starting 070) per min | £0.55 per minute |
| Pager calls (starting 076) | £1.22 per minute |
| Corporate numbering service (starting 070) per min | £0.55 per minute |
| Call Forwarding | Allowance used if call forwarded to any Standard UK Voice number. Non Standard numbers are charged their standard rate. |
| Call Forwarding to Voicemail | Free |
Other charges.
| Type | Charge |
|---|---|
| Collections administration fee | £5.00 |
| Early termination fee | If you cancel a contract before your agreement ends, you’ll need to pay an early termination fee. The fee is based on your monthly plan charge and the time left on your contract and can be calculated as follows: Full Monthly line rental charge x remaining contract length (days) |
| Itemised paper bill | £1.50 per bill |
| Number change | £25.00 |
| Replacement itemised paper bill | £2.50 per bill |
| SIM card replacement | Free |
I’m on a Pay as you Go plan:
Standard out-of-plan charges.
Here’s everything you need to know the standard Minutes, Texts and Data charges for Pay as you Go plans, as well as a few other charges to be aware of.
| Type | Charge |
|---|---|
| Calls. Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers. | 3p per minute |
| Texts. Standard text message (up to 160 characters) . | 2p per text |
| Data. Data use per MB. | 1p per MB |
Non-standard 07 numbers.
Some numbers starting with 07 are managed by third parties who connect or forward calls to another number. These calls cost 3p per minute.
Non-geographic calls.
Non-geographic calls are made to numbers starting with 087, 084, 09, and 118. These calls are made up of two parts:
- An Access Charge is the cost iD Mobile charges for making the call. The current Access Charge is 45p, plus 45p per minute.
- A Service Charge is set by the organisation you're calling and is not related to iD Mobile. The organisation should provide details of this charge on their website or inform you before connecting the call.
To check the cost of a call, use the Number Lookup on our Out-of-Plan Charges page.
Channel Islands and Isle of Man.
Calls to numbers based in Guernsey, Jersey, and the Isle of Man cost 3p per minute.
MMS (Multimedia Message Service).
MMS (Multimedia Messaging Service) allows you to send and receive messages with pictures, photos, emojis, GIFs, videos, and sound clips.
Why did my text get sent as an MMS?
Your text message may automatically convert to MMS due to factors beyond iD Mobile’s control, such as your phone’s operating system and the recipient's device. This can happen for the following reasons:
-
Your text includes a photograph, emoticon, GIF, video, or sound clip.
-
Your text exceeds 160 characters.
-
You send a text to an email address.
-
You send a text to enter a competition or make a donation.
-
You send a text with a subject line.
-
You use iPhone Messages to send a text to a non-iPhone user.
Will I get charged for sending an MMS?
Yes. Messages are charged at 5p per MMS.
MMS messages have a size limit of 295kb per message. If your MMS image exceeds 295kb, you'll incur charges for multiple MMS messages. For example, sending an MMS image of 1mb would result in charges of 20p.
Roaming charges.
When you use your phone in one of our Roam Free destinations, your minutes, texts and data will be deducted of your plan’s allowances. If you exceed your allowance, then standard out-of-plan charges apply. If you're visiting a country not included in our Roam Free destinations, you can find our roaming charges here.
International charges.
If you're visiting a country that's not part of our free roaming destinations or want to learn more about calling abroad, you can find detailed information about our international charges here.
Freephone numbers.
Call to numbers starting 0800 or 0808 are included in your inclusive minutes.
Calls to Emergency services.
| Type | Charge |
|---|---|
| 999 emergency services | Free |
| 111 NHS medical helpline | Free |
| 112 emergency services (from a mobile) | Free |
| 101 Police non-emergency line | Free |
Text or call shortcodes.
Shortcodes are shorter phone numbers, typically 4-6 digits, used by companies, charities, and premium rate services. While contacting some services via a shortcode is free, others may incur fees that can be costly. Use the Shortcode Lookup on our Out-of-Plan Charges page to check the cost of a text or call shortcode.
Premium rate numbers.
Premium rate numbers are used for various services, including information and entertainment like TV voting, horoscopes, chat lines, recorded information, professional advice services (e.g computer support help lines), and directory enquiries.
These calls are not covered by your inclusive minutes and cost up to £2.00 per minute.
Other numbers.
| Type | Charge |
|---|---|
| Personal numbering services (starting 070) per min | £0.55 per minute |
| Pager calls (starting 076) | £1.22 per minute |
| Corporate numbering service (starting 070) per min | £0.55 per minute |
| Call Forwarding | Allowance used if call forwarded to any Standard UK Voice number. Non Standard numbers are charged their standard rate. |
| Call Forwarding to Voicemail | Free |
Other charges.
| Type | Charge |
|---|---|
| Number change | £25.00 |
| SIM card replacement | Free |
I’ve got a question about my bill. What should I do?
If you have questions about specific charges on your bill, simply contact us.