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Your phone bill has a breakdown of everything you have been charged for. Here you can understand what the different types of charges are and how much they cost:

 

What type of plan is relevant to you?

 

Our out-of-plan charges are different depending on whether you are on a Pay Monthly or Pay as you Go (PAYG) plan. Select what plan type is relevant to you below for more information.

 

I’m on a Pay Monthly plan:

 

 

Standard out-of-plan charges.

 

If you go over your allowance when you’re in the UK or one of our 50 Roam Free destinations, the following charges will apply for standard usage:

 

Type Charge
Calls.
Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers.
40p per minute
Texts.
All iD Mobile Pay Monthly plans come with unlimited standard texts.
Free
Data.
Data use per MB.
10.24p per MB

 

Non-geographic calls.

 

Non-geographic calls are made to numbers starting with 087, 084, 09, and 118. These calls are made up of two parts:

  1. An Access Charge is the cost iD Mobile charges for making the call. The current Access Charge is 45p, plus 45p per minute.
  2. A Service Charge is set by the organisation you're calling and is not related to iD Mobile. The organisation should provide details of this charge on their website or inform you before connecting the call.

To check the cost of a call, use the Number Lookup on our Out-of-Plan Charges page.

 

MMS (Multimedia Message Service).

 

MMS (Multimedia Messaging Service) allows you to send and receive messages with pictures, photos, emojis, GIFs, videos, and sound clips.

 

Why did my text get sent as an MMS?

 

Your text message may automatically convert to MMS due to factors beyond iD Mobile’s control, such as your phone’s operating system and the recipient's device. This can happen for the following reasons:

  • Your text includes a photograph, emoticon, GIF, video, or sound clip.

  • Your text exceeds 160 characters.

  • You send a text to an email address.

  • You send a text to enter a competition or make a donation.

  • You send a text with a subject line.

  • You use iPhone Messages to send a text to a non-iPhone user.

Will I get charged for sending an MMS?

 

Yes, MMS messages are not included in your monthly text allowance. You will be charged at our out-of-plan MMS rate, which varies based on when you joined iD Mobile:

  • If you joined or upgraded on or before 20th June 2023: 30p per MMS

  • If you joined or upgraded on or after 21st June 2023: 55p per MMS

MMS messages have a size limit of 295kb per message. If your MMS image exceeds 295kb, you'll incur charges for multiple MMS messages.  For example, sending an MMS image of 1mb would result in charges of either £1.20/£2.20, depending on when you joined or upgraded.

 

Please note: You can find the exact date that you joined iD Mobile at the top of your "Contract Summary" document under the "Pay Monthly Agreement" section.

 

Roaming charges.

 

Our Roaming charges depend on whether you joined or upgraded on or before 20th June 2023 or on or after 21st June 2023:

 

If you joined or upgraded on or before 20th June 2023: If you joined or upgraded on or after 21st June 2023:
When roaming in one of our free roaming destinations you can use your monthly allowances at no extra cost. If you exceed your monthly allowances, you’ll be charged at our out-of-bundle rate unless you purchase an add-on. When roaming in one of our free roaming destinations you can use your monthly allowances at no extra cost (up to 30GB). If you exceed this 30GB limit, you will incur a surcharge of £3 for every additional GB you use whilst abroad.

 

Please note: You can find the exact date that you joined iD Mobile at the top of your "Contract Summary" document under the "Pay Monthly Agreement" section.

 

International charges.

 

If you're visiting a country that's not part of our free roaming destinations or want to learn more about calling abroad, you can find detailed information about our international charges here​​​​​​.

 

Freephone numbers.

 

Call to numbers starting 0800 or 0808 are included in your inclusive minutes.

 

Calls to Emergency services.

 

Type Charge
999 emergency services Free
111 NHS medical helpline Free
112 emergency services (from a mobile) Free
101 Police non-emergency line Free

 

Text or call shortcodes.

 

Shortcodes are shorter phone numbers, typically 4-6 digits, used by companies, charities, and premium rate services. While contacting some services via a shortcode is free, others may incur fees that can be costly. Use the Shortcode Lookup on our Out-of-Plan Charges page to check the cost of a text or call shortcode.

 

Non-standard 07 numbers.

 

Some numbers starting with 07 are managed by third parties who connect or forward calls to another number. These calls are not covered by your inclusive minutes:

 

Numbers starting with... Cost per minute (1 minute minimum call charge)
074060–074062  
074067  
074176  
074181–074182  
074185  
074409  
074411  
074414  
074515  
074659  
075200–075205  
075207–075209  
075370  
075373  
075375–075379  
075580–075582  
075590–075598  
075710  
075718  
075890–075893  
075898–075899  
077000–077001  
077442–077449  
077552–077555  
078220–078221  
078223–078227  
078229  
078644  
078722  
078727  
078744–078745  
078920  
078922  
078925  
078930–078931  
078933  
078938–078939  
079111–079112  
079117–079118  
079245–079246  
079780–079789  
40p per minute

 

Channel Islands and Isle of Man.

 

Calls to numbers based in Guernsey, Jersey, and the Isle of Man are considered international calls and are not covered by your inclusive minutes:

 

Numbers starting with... Cost per minute (1 minute minimum call charge)
01481
01534
01624
047781
074184
074520
074521
074522
074523
074524
074525
074526
075090
075091
075092
075093
075094
075095
075096
075097
075098
075099
07624
077003
077007
077008
07781
077810
077811
077812
077813
077814
077815
077816
077817
077818
077819
077977
077978
077979
078297
078298
078299
07839
078391
078392
078397
078398
0792
079240
079241
079242
079243
079244
079247
079248
079370
079371
079372
079373
079374
079375
079376
079377
079378
079379
40p per minute

 

Premium rate numbers.

 

Premium rate numbers are used for various services, including information and entertainment like TV voting, horoscopes, chat lines, recorded information, professional advice services (e.g computer support help lines), and directory enquiries. These calls are not covered by your inclusive minutes:

 

Numbers starting with... Cost per minute (1 minute minimum call charge)
070051
0700510
070116
0701170
070129
0701510
070182
0702188
0702381
0702390
0702391
0702828
0702844
0703478
0703490
0703494
0703499
0703511
070365
0704000
070638
0706832
0706839
0708090
0708092
0708097
070857
070860
0708668
0708748
0708872
0708880
0708881
0708882
0708884
0708885
0708886
0708887
0708888
0709850
07007
0701190
070180
070295
070309
0703510
0703512
0703514
0703516
070434
070703
070705
070790
070803
0708098
070823
070824
070825
0708669
0708692
0708693
0708694
0708695
0708698
0708740
0708923
070901
070943
070995
0701199
0708733
0702384
070679
079872
070494
070819
074585
079110
0708720
55p per minute
074080
074081
074082
074088
074089
074178
074572
075594
074187
074189
074410
074515
075898
074580
074581
075205
075376
075592
076607
077001
079787
079788
084404
0871626
0871692
0871695
0871697
0872109
0872315
0872374
0872401
0872440
0872711
0871680
0871685
0872206
0872317
0872365
0872439
0872766
0872007
0872012
0872187
0872208
0872234
0872316
0872372
0872379
0872441
0872680
0872692
0872750
0900003
0900007
0904599
0904944
0905221
0908770
0911987
0982013
0982015
0900079
0901695
0901699
0903686
0903745
0904651
0908755
0982173
0982175
0900087
0900089
0903693
0904611
0904935
0908711
0982781
0900513
0900514
0900517
0900590
0901162
0901311
0901326
0901581
0901621
0903692
0904798
0908670
0908671
0909470
0913226
0982205
0982640
0983317
0989040
0900544
0900545
0901522
0901525
0901529
0903680
0904437
0908442
0982515
0900573
0900578
0900996
0901061
0901293
0901361
0901539
0903024
0903673
0904281
0904289
0904454
0904959
0904970
0904972
0905651
0907212
0907221
0907872
0907908
0908212
0908923
0908928
0911407
0913227
0982139
0982555
0983142
0983310
0983406
0989039
0900623
0900627
0908577
0982304
0900628
0900633
0900634
0900637
090113
0901130
0901131
0901132
0901133
0901134
0901136
0901137
0901139
0901309
0903019
0903285
0903350
0903687
0903750
0904260
0904600
0904601
0904602
0905855
0905859
0908799
0911306
0982184
0982187
0983147
0983320
0983408
0989042
0900674
0900677
0901723
0903038
0903650
0904011
0904018
0904235
0904941
0905461
0905494
0905830
0905835
0905928
0907711
0907776
0908650
0909860
0911353
0913155
0913533
0913557
0982502
0982504
0982508
0983566
0983589
0983824
0989025
0900688
0903651
0904211
0904212
0904217
0904332
0904561
0904564
0905600
0905609
0905743
0905744
0905978
0908338
0909432
0911660
0913007
0913156
0913535
0982263
0982264
0982717
0983825
0989021
0900766
0903040
0903878
0904463
0904468
0905104
0908851
0911656
0911992
0913003
0913141
0913306
0913525
0913546
0982492
0900861
0900865
0900866
0901488
0903071
0903646
0905027
0905309
0905693
0905698
0905771
0905778
0907988
0908423
0908427
0911129
0911516
0911519
0911781
0911785
0913002
0913150
0913544
0913556
097988
0982472
0982477
0982478
0983820
0900876
0901633
0901838
0903685
0908805
0982162
0982165
0900891
0900897
0901241
0901651
0901656
0901739
0903689
0903760
0908933
0909570
0982681
0900947
0900948
0901437
0901616
0901797
0901911
0903684
0908690
0982083
0982087
0989043
0900973
0900978
0901260
0901575
0903647
0904844
0904849
0905219
0905259
0905647
0905649
0905987
0908919
0909500
0909629
0911192
0911393
0911434
0911795
0911797
0911798
0913004
0913152
0913527
0913548
0982245
0982249
0983821
0900991
0900999
0901106
0901110
0901111
0901112
0901113
0901114
0901116
0901117
0901118
0901119
0901120
0901121
0901122
0901125
0901127
0901128
0901228
0901896
0901923
0901956
0901957
0903279
0903349
0903682
0903725
0904299
0905260
0908622
0909280
0982154
0982157
0983328
0901077
0901868
0903683
0904300
0904309
0908566
0909250
0982423
0901089
0913001
0901198
0901808
0901828
0903507
0903669
0904411
0908660
0901331
0901983
0903645
0905019
0905410
0905412
0905876
0906438
0906946
0908555
0908558
0908862
0911045
0911075
0911120
0911915
0982591
0982594
0982596
0982599
0982770
0983819
0989038
09020440
09020441
09020442
09020443
09020444
09020445
09020446
09020447
09020448
09020449
09020500
09020501
09020502
09020503
09020504
09020505
09020506
09020507
09020508
09020509
09020550
09020551
09020552
09020553
09020554
09020555
09020556
09020557
09020558
09020559
09020600
09020601
09020602
09020603
09020604
09020605
09020606
09020607
09020608
09020609
09020700
09020701
09020702
09020703
09020704
09020705
09020706
09020707
09020708
09020709
0913532
0902080
0904540
0904822
0904955
0905570
0982194
0982196
0982622
0982627
0982855
0983022
0983860
0902090
0904530
0907856
0913009
0982585
0982610
0982617
0982618
0983850
09022110
09022111
09022112
09022113
09022114
09022115
09022116
09022117
09022118
09022119
0902212
0903775
09117470
09117471
09117472
09117473
09117474
09117475
09117476
09117477
09117478
09117479
0911770
0913555
0983857
0983939
0984242
09022320
09022321
09022322
09022323
09022324
09022325
09022326
09022327
09022328
09022329
09022320
09022321
09022322
09022323
09022324
09022325
09022326
09022327
09022328
09022329
09022330
09022331
09022332
09022333
09022334
09022335
09022336
09022337
09022338
09022339
0903022
0903665
0904096
0904185
0904240
0904760
0905676
0905677
0907300
0908906
0908976
0909769
0911059
0982385
0982387
0982562
0983545
0984068
0903026
0903299
0903471
0903679
0904161
0904254
0904258
0905456
0907197
0907253
0907701
0907702
0907871
0907904
0908240
0908249
0908433
0908436
0908439
0911773
0911778
0911812
0911813
0911817
0913228
0913443
0982520
0982524
0982528
0983148
0983309
0983407
0989036
0903039
0903874
0904239
0904881
0904887
0908841
0911921
0911924
0911929
0913000
0913304
0913526
0913541
0982545
0903073
0903658
0904123
0904766
0905076
0905180
0905451
0905816
0905818
0906750
0906753
0907382
0907440
0908205
0908951
0908959
0909670
0909727
0909754
0909915
0911184
0911467
0911562
0911717
0911722
0911928
0911978
0913160
0913480
0913562
0913660
0982441
0982443
0982447
0982798
0983301
0983940
0984140
0984567
0903652
0904002
0904008
0904009
0904339
0904575
0905349
0905669
0906455
0908141
0908143
0908348
0911054
0911967
0913157
0982274
0982276
0982707
0983826
0989019
0903654
0904385
0905359
0905884
0905885
0905886
0905889
0908151
0908497
0911878
0982314
0982315
0982317
0982722
0982725
0903656
0904478
0904785
0905820
0905822
0905823
0908161
0908949
0911858
0913229
0913589
0982321
0982323
0982324
0989010
0903657
0904395
0905296
0905765
0905768
0905769
0908376
0908987
0911895
0913310
0982331
0982334
0982337
0982807
0984377
0903660
0904110
0905208
0905630
0905638
0908171
0908178
0908450
0909710
0911830
0911831
0982352
0982354
0982357
0903661
0904223
0904680
0905268
0905680
0905685
0905687
0907299
0907555
0908295
0909429
0909739
0911009
0913564
0982113
0982115
0982117
0982690
0903662
0904621
0904622
0905289
0905757
0905759
0907430
0908198
0908460
0909551
0982361
0982362
0903664
0904857
0905247
0905249
0905552
0908232
0908638
0909564
0911388
0913460
0982374
0982375
0982379
0982752
0903667
0904055
0904059
0904409
0905379
0905705
0908262
0908479
0908706
0911119
0913570
0982391
0982394
0982632
0984570
0903670
0903861
0904585
0904995
0908648
0913534
0982407
0982409
0982766
0983239
0903675
0904105
0904559
0904726
0907739
0908722
0908725
0982880
0982882
0903676
0904865
0908733
0982981
0903677
0904158
0904487
0904907
0908744
0908745
0982481
0903694
0903785
0904929
0903881
0913450
0983938
0984450
0903959
09039590
09039591
09039592
09039593
09039594
09039595
09039596
09039597
09039598
09039599
0913537
0903990
0904520
0908520
0908523
0913008
0982605
0982608
0982833
0982877
0983099
0983845
0904377
0908511
0982216
0904502
0908618
0982235
0906444
0906447
0906448
0906449
0906450
0906451
0906492
0982294
09131110
09131111
09131112
09131113
09131114
09131115
09131116
09131117
09131118
09131119
09131310
09131311
09131312
09131313
09131314
09131315
09131316
09131317
09131318
09131319
09131320
09131321
09131322
09131323
09131324
09131325
09131326
09131327
09131328
09131329
0913158
0913538
0982225
0982224
0982251
0982293
0983870
0984351
0984353
Calls to BT Information Service 0871 200 XXXX
£2.00 per minute

 

Other numbers.

 

Type Charge
Personal numbering services (starting 070) per min £0.55 per minute
Pager calls (starting 076) £1.22 per minute
Corporate numbering service (starting 070) per min £0.55 per minute
Call Forwarding Allowance used if call forwarded to any Standard UK Voice number. Non Standard numbers are charged their standard rate.
Call Forwarding to Voicemail Free

 

Other charges.

 

Type Charge
Collections administration fee £5.00
Early termination fee If you cancel a contract before your agreement ends, you’ll need to pay an early termination fee. The fee is based on your monthly plan charge and the time left on your contract and can be calculated as follows:

Full Monthly line rental charge x remaining contract length (days)
Itemised paper bill £1.50 per bill
Number change £25.00
Replacement itemised paper bill £2.50 per bill
SIM card replacement Free

 

I’m on a Pay as you Go plan:

 

Standard out-of-plan charges.

 

Here’s everything you need to know the standard Minutes, Texts and Data charges for Pay as you Go plans, as well as a few other charges to be aware of.  

 

Type Charge
Calls.
Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers.
3p per minute
Texts.
Standard text message (up to 160 characters) . 
2p per text
Data.
Data use per MB.
1p per MB

 

Non-standard 07 numbers.

 

Some numbers starting with 07 are managed by third parties who connect or forward calls to another number. These calls cost 3p per minute.

 

Non-geographic calls.

 

Non-geographic calls are made to numbers starting with 087, 084, 09, and 118. These calls are made up of two parts:

  1. An Access Charge is the cost iD Mobile charges for making the call. The current Access Charge is 45p, plus 45p per minute.
  2. A Service Charge is set by the organisation you're calling and is not related to iD Mobile. The organisation should provide details of this charge on their website or inform you before connecting the call.

To check the cost of a call, use the Number Lookup on our Out-of-Plan Charges page.

 

Channel Islands and Isle of Man.

 

Calls to numbers based in Guernsey, Jersey, and the Isle of Man cost 3p per minute.

​​

MMS (Multimedia Message Service).

 

MMS (Multimedia Messaging Service) allows you to send and receive messages with pictures, photos, emojis, GIFs, videos, and sound clips.

 

Why did my text get sent as an MMS?

 

Your text message may automatically convert to MMS due to factors beyond iD Mobile’s control, such as your phone’s operating system and the recipient's device. This can happen for the following reasons:

  • Your text includes a photograph, emoticon, GIF, video, or sound clip.

  • Your text exceeds 160 characters.

  • You send a text to an email address.

  • You send a text to enter a competition or make a donation.

  • You send a text with a subject line.

  • You use iPhone Messages to send a text to a non-iPhone user.

Will I get charged for sending an MMS?

 

Yes. Messages are charged at 5p per MMS.

MMS messages have a size limit of 295kb per message. If your MMS image exceeds 295kb, you'll incur charges for multiple MMS messages. For example, sending an MMS image of 1mb would result in charges of 20p.

 

Roaming charges.

 

When you use your phone in one of our Roam Free destinations, your minutes, texts and data will be deducted  of your plan’s allowances. If you exceed your allowance, then standard out-of-plan charges apply. If you're visiting a country not included in our Roam Free destinations, you can find our roaming charges here.

​​​

International charges.

 

If you're visiting a country that's not part of our free roaming destinations or want to learn more about calling abroad, you can find detailed information about our international charges here​​​​​​.

 

Freephone numbers.

 

Call to numbers starting 0800 or 0808 are included in your inclusive minutes.

 

Calls to Emergency services.

 

Type Charge
999 emergency services Free
111 NHS medical helpline Free
112 emergency services (from a mobile) Free
101 Police non-emergency line Free

 

Text or call shortcodes.

 

Shortcodes are shorter phone numbers, typically 4-6 digits, used by companies, charities, and premium rate services. While contacting some services via a shortcode is free, others may incur fees that can be costly. Use the Shortcode Lookup on our Out-of-Plan Charges page to check the cost of a text or call shortcode.

 

Premium rate numbers.

 

Premium rate numbers are used for various services, including information and entertainment like TV voting, horoscopes, chat lines, recorded information, professional advice services (e.g computer support help lines), and directory enquiries.

These calls are not covered by your inclusive minutes and cost up to £2.00 per minute.

 

Other numbers.

 

Type Charge
Personal numbering services (starting 070) per min £0.55 per minute
Pager calls (starting 076) £1.22 per minute
Corporate numbering service (starting 070) per min £0.55 per minute
Call Forwarding Allowance used if call forwarded to any Standard UK Voice number. Non Standard numbers are charged their standard rate.
Call Forwarding to Voicemail Free

 

Other charges.

 

Type Charge
Number change £25.00
SIM card replacement Free

 

I’ve got a question about my bill. What should I do? 

 

If you have questions about specific charges on your bill, simply contact us

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