F.A.Q.

What are the different charges I might see on my bill?

  • 7 May 2021
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Your phone bill has a breakdown of everything you have been charged for. Here you can understand what the different types of charges are and how much they cost.

 

Standard out-of-plan charges.

 

If you go over your allowance when you’re in the UK or one of our 50 Roam Free destinations, this table shows what you’ll be charged for standard use.

 

Type.

Charge.

Calls.
Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers.

40p per minute.

Texts.
All iD Mobile pay monthly plans come with unlimited standard texts.

Free.

Data.
Data use per MB.

10.24p.

 

Standard Pay as you go charges.

 

Type.

Charge.

Calls.
Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of Man, calls to non-standard 07 numbers.

3p per minute.

Texts.
All iD Mobile pay monthly plans come with unlimited standard texts.

2p.

Data.
Data use per MB.

1p.

 

List of charges.

 

  • Call charges.

Check out this Community article for information about out-of-plan call charges.

  • SMS charges.

Check out this Community article for information about out-of-plan SMS charges.

  • MMS charges.

Check out this Community article for information about out-of-plan MMS charges.

  • Data charges.

Check out this Community article for information about out-of-plan Data charges.

  • Roaming charges.

Check out our Roaming Fair Usage policy for information on charges in our free roaming destinations.

  • Other charges.

To find out information on other charges, go to our List of charges page.

 

In what order are my allowances used? ​​​

 

If you’re a Pay Monthly customer, your allowances and add-ons will be used up in the following order:

  1. PAYM Regular Allowance (includes Rollover)

  2. PAYM Standard Add-On

  3. Data Add-On

  4. PAYM Out-of-allowance Usage

For Pay as you go customers, your add-ons and bundles will be used up as follows:

  1. PAYG Add-on allowance

  2. PAYG Bundle allowance

  3. PAYG Top-Up balance

 

Calls with no charge:​​

 

There are some numbers that are free of charge, so they won’t use up your allowance of minutes. They will appear on your bill though.

 

Number

Service

7777

Automated phone service - short dial.

03330037777

Automated phone service - long dial.

0800, 0808

Non-geographic freephone numbers.

101

Non-emergency services.

105

National Power Cut.

111

NHS 111.

112

NHS 112 emergency.

119

NHS Covid helpline.

195

Free directory enquiries - 195 service.

999

Emergency services. (SMS service as well)

116000

6-digit non-geographic number: used to access ‘Hotline for missing children’ service. (Calls to Missing Persons, Childline, Samaritans)

116111

6-digit non-geographic number: used to access ‘Child helplines’ service.

116123

6-digit non-geographic number used to access ‘Emotional Support Helplines’ service.

08000xxx375

iD Mobile Complaints and Vulnerable Customer Team.

08000xxx376

iD Mobile Complaints and Vulnerable Customer Team.

08000xxx402

iD Mobile Complaints and Vulnerable Customer Team

 

Sensitive numbers:

 

There are some phone numbers that are considered ‘sensitive’, this means that they won’t show up on your phone bill. Calls to these numbers are free of charge.

 

Number

Services

999

Emergency Services.

0800441111

Bullying line in Scotland.

08001111

Childline.

0800400222

Childline Minicom. (Textphone)

0800555111

Crimestoppers.

08082000247

Refuge.

08457909090

Samaritans.

116123

Samaritans.

0800884444

The Line. (Childline)

 

Will I be offered any discounts?

 

We’ll sometimes run promotional offers where we offer a discount on your monthly contract price when you sign up or renew your contract with us. These are shown as credits (CR) on your monthly bill breakdown on the first page of your bill, which you can view in the iD Mobile App or My Account Online.

 

I’ve got a question about my bill. What should I do?

 

Simply create a new topic and ask your question to the iD Community. We’re here to help! 


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