Your phone bill has a breakdown of everything you have been charged for. Here you can understand what the different types of charges are and how much they cost.
Standard out-of-plan charges.
If you go over your allowance when you’re in the UK or one of our 50 Roam Free destinations, this table shows what you’ll be charged for standard use.
| Type | Charge |
|---|---|
| Calls | 40p per minute |
| Texts | Free |
| Data | 10.24p per MB |
View our Pay as you Go charges here.
List of charges.
- Call charges.
Check out this Community article for information about out-of-plan call charges.
- SMS charges.
Check out this Community article for information about out-of-plan SMS charges.
- MMS charges.
Check out this Community article for information about out-of-plan MMS charges.
- Data charges.
Check out this Community article for information about out-of-plan Data charges.
- Roaming charges.
Check out our Roaming Fair Usage policy for information on charges in our free roaming destinations.
- Other charges.
To find out information on other charges, go to our List of charges page.
In what order are my allowances used?
If you’re a Pay Monthly customer, your allowances and add-ons will be used up in the following order:
- Regular allowance (includes Rollover).
- Add-ons.
- Out of bundle usage.
For Pay as you Go, click here.
Calls with no charges.
There are some numbers that are free of charge, so they won’t use up your allowance of minutes. They will appear on your bill though.
| Number | Service |
|---|---|
| 7777 | Automated phone service - short dial. |
| 03330037777 | Automated phone service - long dial. |
| 0800, 0808 | Non-geographic freephone numbers. |
| 101 | Non-emergency services. |
| 105 | National Power Cut. |
| 111 | NHS 111. |
| 112 | NHS 112 emergency. |
| 119 | NHS Covid helpline. |
| 195 | Free directory enquiries - 195 service. |
| 999 | Emergency services. (SMS service as well) |
| 116000 | 6-digit non-geographic number: used to access ‘Hotline for missing children’ service. (Calls to Missing Persons, Childline, Samaritans) |
| 116111 | 6-digit non-geographic number: used to access ‘Child helplines’ service. |
| 116123 | 6-digit non-geographic number used to access ‘Emotional Support Helplines’ service. |
| 08000xxx375 | iD Mobile Complaints and Vulnerable Customer Team. |
| 08000xxx376 | iD Mobile Complaints and Vulnerable Customer Team. |
| 08000xxx402 | iD Mobile Complaints and Vulnerable Customer Team |
Sensitive numbers.
There are some phone numbers that are considered ‘sensitive’, this means that they won’t show up on your phone bill. Calls to these numbers are free of charge.
| Number | Services |
|---|---|
| 999 | Emergency Services. |
| 0800441111 | Bullying line in Scotland. |
| 08001111 | Childline. |
| 0800400222 | Childline Minicom. (Textphone) |
| 0800555111 | NSPCC. |
| 0800169111 | National Domestic Violence Helpline. |
| 08005050000 | Samaritans. |
| 0800999999 | National Runaway Safeline. |
FAQs.
What if I have questions about charges on my bill?
If you have questions about specific charges on your bill, you can contact us for assistance. Please have your account details ready to expedite the process.
How can I avoid extra charges?
To avoid extra charges, make sure to monitor your usage and stay within your allowance. Consider purchasing add-ons or bundles that suit your usage needs to minimise out-of-plan charges.