Community Member

I set up my plan for £9 a month and I didn't know I was incurring extra charges. I cannot see the breakdown. Can you please check what this £25 charge is, and can you waive it as a one-time gesture?

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I set up my plan for £9 a month and I didn't know I was incurring extra charges. I cannot see the breakdown. Can you please check what this £25 charge is, and can you waive it as a one-time gesture?

Owethu M

iD Mobile Employee

Hi @Matinzandi,

We’re sorry to hear about the unexpected £25 charge and understand how concerning this must be, especially when you were expecting a £9 monthly plan.

As we’ll need to access your account and billing details to identify exactly what this charge relates to, please contact us via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to review your account, provide a full breakdown of the charges, and check what options are available.

In relation to waiving charges, we’re not able to confirm or guarantee this in advance, as it would need to be assessed by the Customer Services Team once they have reviewed your account.

Owethu