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Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 367 Topics
  • 853 Replies
367 Topics
Linda Newman
Civilian
Linda NewmanCivilian
asked in Bills, Payments & Charges.
multi media charges

Why am I being charged for multi media when I’m connected to wifi

1
Tyler
iD Mobile Employee
12 days ago
C
Civilian
corgimajorCivilian
asked in Bills, Payments & Charges.
Two Direct Debit Dates for the same billing period

I’ve very recently joined ID Mobile and I’ve got my first bill for the billing period 13/08/2024 - 12/09/2024.  On the pdf downloadable bill the DD date is given as 28/08/2024.  However on my App and on the On-line account page it says “Your next bill so far” for the period 14/08/2024 to 12/09/2024 and then “Your payment will be taken via Direct Debit on or around 27/09/2024. I’ve spoken to customer service to clarify this confusion and I’m advised that this App and On-line DD date will be for my next billing period (i.e. 13/09/2024 - 12/10/2024).  I’ve accept this and sought assurance I am not paying twice for the same billing period and I’ve received this confirmation.  However I’m still concerned about this mismatch between the two DD payment dates ostensibly against the same billing period.  Does anyone else see this same effect.  If so is it just for the initial billing period and then it settles down from the second month of the contract?  I’ve asked customer services to raise it

1
Tom
iD Mobile Employee
12 days ago
J
Newbie
joe90ellisNewbie
asked in Bills, Payments & Charges.
invoice / receipts for monthly insurance payments.

I pay for my phone and insurance and then claim them back as expenses from my employer. But I am not receiving invoices or receipts for the monthly insurance payments (£8.99/month)? how/where can I get these please?Joe.

1
Tom
iD Mobile Employee
12 days ago
VixenFauna
Newbie
VixenFaunaNewbie
asked in Bills, Payments & Charges.
Direct Debit Ive never used

Hi allIve recently cancelled a dd via my bank for a direct debit I have never used. When I came to id I wanted an account for me and my daughter, I am happy with my account, but my daughter decided to stay with our old provider and the sim was never put in her phone, so we threw it away. I now have a debt collection letter asking for the money for the dd I cancelled. I cant access any data on this dd with id as it was never registered in a phone, and I cant add it to my id app accounts because it sends a msg to the mobile sim that has never even been in a phone and is now in the bin.How do I pay of the contract and cancel the dd with id if I have no access to it in any way? Im worried this will affect my credit score and need it rectified asap. I wish sometimes I could speak to a person, bit every time I try to access live chat, either on my phone or through my pc, no matter what browser I use, I cabt speak to anyone, and its very frustrating!Help please? ThanksHollie

1
Geluk
Mentor
15 days ago
Muneeb Hussain
Newbie
Muneeb HussainNewbie
asked in Bills, Payments & Charges.
overcharged

Hi I had a iPhone 12 that I was paying for sim only (£9) then upgraded to an iphone 15 pro for £48 a month. A bill came out taking out £74.49 and I don’t know why. 

1
Kash
iD Mobile Employee
17 days ago
D
Rookie
Dave MRookie
asked in Bills, Payments & Charges.
First Direct Debit

I received a letter for one of my sim only plans confirming the direct debit had been set up and for me to check the details are correct.  The number given is the original iD number but the number had successfully changed to my previous network number a week before. The reference number that the letter states will be used for the DD is my account number so hoping the payment is applied to the right account.  I’ve checked the DD details in the APP which look accurate. The iD app correctly shows my number that I brought across from O2- just wanted to check I don’t need to make a payment in case of an issue. 

2
Tom
iD Mobile Employee
17 days ago
D
Newbie
derrickwNewbie
asked in Bills, Payments & Charges.
Cost of images via RCS

Sending an image via SMS incurs an extra charge, but what about sending the image via RCS? 

7
Kash
iD Mobile Employee
17 days ago
S
Civilian
SellyCivilian
asked in Bills, Payments & Charges.
Understanding what charges are already on my next bill

Hi, Looking for some advice. I can see my current month's bill is showing as an amount. Is there any way I can see what those charges are made up of? I.e. is it data, minutes or texts outside my allowance, or something else.

1
Kash
iD Mobile Employee
17 days ago
I
Civilian
Ian_DCivilian
asked in Bills, Payments & Charges.
Why have I been charged £4 for roaming when I was in Spain and it is included in my package

I was on holiday in Spain for 2 weeks at the end of July and have just seen my next ID Mobile bill and can see that I am being charged an extra £4 for “EU Roaming”.I have roaming included as part of my package so do not understand why I have been chargedCan somebody explain this?

1
Tyler
iD Mobile Employee
17 days ago
Kellie Bullivant
Newbie
Kellie BullivantNewbie
asked in Bills, Payments & Charges.
Cost of plan

Hi Can someone explain why existing customers are being charged more for a plan? Please see screenshots, this definitely puts you off staying with ID. Thanks  Kellie 

2
Tyler
iD Mobile Employee
18 days ago
BILLYBOY123
Civilian
BILLYBOY123Civilian
asked in Bills, Payments & Charges.
sim

Been charged for sim,even though it had been canceled 

1
Tyler
iD Mobile Employee
18 days ago
DS2212
Newbie
DS2212Newbie
asked in Bills, Payments & Charges.
over charging

Why has ID mobile not attempted to change my account, suspended my service and billing me 4 times the monthly amount

1
Tom
iD Mobile Employee
19 days ago
L
Civilian
LixCivilian
asked in Bills, Payments & Charges.
Do i get refunded?

I’ve cancelled my phone number on ID and it will be deleted once 30 days are up i have 11 days till the number is deleted. I am still getting charged for the number, would i get refunded the money because we cancelled it, so far we’ve paid 1 bill close to a 2nd.

4
Tom
iD Mobile Employee
19 days ago
N
Newbie
Ne48ilNewbie
asked in Bills, Payments & Charges.
struggling to pay an outstanding account

I bought a new phone as an upgrade around 12 months ago and forgot to transfer my old plan. I set a new DD on the new plan and rather stupidly  just put in my previous plan SiM to keep the number. I discarded the new plan SIM card. I tried to sort the 2 plans I have out a couple of months ago and stopped the DD on the new plan. The plan was reinstated after a long AI session. However I have an outstanding payment to make.  I I have tried all ways to pay it but I don’t have the new plan added to my account. I can’t set up the new plan because ID want to send a set up code to register the plan to my new plan SIM which I don’t have - I do know the  phone Number and account but can’t get a way to pay this and have had a final demand letter. Bring back a live person as this online stuff is totally frustrating. 

1
Tom
iD Mobile Employee
23 days ago
Michelle Jones
Newbie
Michelle JonesNewbie
asked in Bills, Payments & Charges.
Mobile Data Usage Issue

My mobile data allowance renewed today and it says that I have 12gb remaining of 100gb allowance. How is this possible?

1
Tom
iD Mobile Employee
23 days ago
Kegan Edge
Newbie
Kegan EdgeNewbie
posted in Bills, Payments & Charges.
my bill payment

I’m seeing my bill and for some reason it’s double then normal it’s meant to be £55 but saying £110 so just wondering what’s going on.

1
Tom
iD Mobile Employee
23 days ago
Laura-jayne Ward
Newbie
Laura-jayne WardNewbie
asked in Bills, Payments & Charges.
bill increased without me knowing

I took my contract out in October 2022 it was £34.99 a month now it’s slowly increased to £42 and I want to know why? And how can you for month take more money out of my account when I don’t go over my usage! I have a contract with unlimited text and calls and 100 gig of date which on only use not even 10 gig of data every month!????? So why have my bills increased?!

1
Tom
iD Mobile Employee
23 days ago
S
Newbie
samthomas1118Newbie
asked in Bills, Payments & Charges.
Payment

Hi On my app it is saying to pay for a bill that I’ve already payed for twice this month and has suspended my account. How do I fix this?

1
Kash
iD Mobile Employee
24 days ago
I
Newbie
Ian036Newbie
asked in Bills, Payments & Charges.
my last bill

Did an add on of £5 to my last bill..but it is £10 more than usual..i have been double charged i think..

1
Kash
iD Mobile Employee
24 days ago
M
Newbie
MoogleUKNewbie
asked in Bills, Payments & Charges.
No Roaming data limit after Plan change

I changed my Plan yesterday and within a few minutes I got a text saying "You've now used 100% of your 30GB Roaming data limit." It went on to explain that I would now incur additional charges. This makes no sense!

3
Kash
iD Mobile Employee
24 days ago
Rob303
Newbie
Rob303Newbie
asked in Bills, Payments & Charges.
wrong bill amount ?

My monthly charge is £8 on sim only.In april a few days after bill payment date my account showed bill so far £33 ??, i went on live chat to find out what this extra £25 was only to be told they could not see this £33 on their system.My May bill arrived and it was my usual £8 but the £33 was again showing as bill so far payable early June. The same has happened this month with this £33 now payable early July !!!.I don't understand  how ID cant see this on their system when it is generated by them ?

6
Kash
iD Mobile Employee
24 days ago
paintergirl
Newbie
paintergirlNewbie
asked in Bills, Payments & Charges.
Changing DDM details

I changed my bank in June and have been trying to update my details through the app ever since. I chatted online to someone who said that ID Mobile were aware of an issue and that it would be fixed soon. That was two months ago and I still can’t change the details. Do I need for a payment request to be rejected before anything can be done?

1
Kash
iD Mobile Employee
24 days ago
M
Newbie
MarthNewbie
asked in Bills, Payments & Charges.
termination fee for a monthly rolling contract

I recently started a monthly rolling contract with id mobile but within weeks decided to switch provider.I was charged by id mobile for the month but my 2nd, “final” id mobile bill not only lacks deducted amount for remaining days of the month but also shows a “termination fee”. How is that? I wasn’t on a 12 or 24 month contract. 

1
Kash
iD Mobile Employee
24 days ago
D
Newbie
Deividas SlykoviciusNewbie
posted in Bills, Payments & Charges.
why is my bill 20£ more than it should be

I just upgraded from a 10£ monthly bill to a 35£ monthly bill and now on my account next payment is 55£???

1
Matthew T
iD Mobile Employee
24 days ago
P
Newbie
Peebles111Newbie
posted in Bills, Payments & Charges.
roaming charges

I am finding it very difficult to use your site log into my account and speak to anybody about my servicesi havent been able to send text message since i joined you and now iv had to use phone abroad for an emergency and you are saying iv used on my data on a couple of phone calls  but i cant even check account to see how much you have charged me please can you help me 

1
Kash
iD Mobile Employee
24 days ago
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