Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 305 Topics
  • 764 Replies

305 Topics

C
Newbie
christopherkerr1Newbie
asked in Bills, Payments & Charges.

phone cut off

I need my bill extension and phone unblocked till the 11th when paid as been in hospital. Iv waited over 24 hours still no reply 

1
Tom
iD Mobile Employee
8 days ago
Jimme Bonestroo
Newbie
Jimme BonestrooNewbie
posted in Bills, Payments & Charges.

help me give you money

hi there my name is jimme bonestroo ive been trying to pay an outstanding balance and re setup my direct debit for ages have gotten a letter about it ive not got my id mobile sim in as im currently abroad and will be for the next 6 months i cant login to pay nothing will let me call the automated numbers to pay. Please help me give you money. This is just impossible i there my name is jimme bonestroo ive been trying to pay an outstanding balance and re setup my direct debit for ages have gotten a letter about it.account number 11766730amount due 20 pounds ive not got my id mobile sim in as im currentl

1
Jimme Bonestroo
Newbie
8 days ago
A
Newbie
Ayesha786Newbie
asked in Bills, Payments & Charges.

1£ extrs charge

Hi, my plan is 7£ and I got charged 8£ 

6
Kash
iD Mobile Employee
9 days ago
Barbara Evans
Civilian
Barbara EvansCivilian
asked in Bills, Payments & Charges.

Paying a final demand

I have cancelled my  contract with Id but need to pay a final bill. I have the same number now with the Vodaphone network. Had a final demand notice but as it’s impossible being able to talk to anyone at ID and I am struggling to pay final amount. 

1
Kash
iD Mobile Employee
9 days ago
A
Newbie
AndrewAskewNewbie
asked in Bills, Payments & Charges.

i have been charged twice for my bill and c

I have been charged twice for my bill and cut off without notice while travelling. My service has not been turned on and I cannot contact any one, this is really upsetting. how is a post to other ID user going to fix that?

9
A
Newbie
9 days ago
Rhys Spence
Newbie
Rhys SpenceNewbie
asked in Bills, Payments & Charges.

why did i get charged extra

Goy charged an extra £3 and didn't go over my bill what would that have been for they haven't stated why in any emails or anything 

2
Kash
iD Mobile Employee
9 days ago
Y
Civilian
YsolittCivilian
asked in Bills, Payments & Charges.

why is my bill so high? i went to america and got charged 54£ for 151 mb

I went to America and got charged 54£ for 151mb making my total bill 130 pound.

2
Tyler
iD Mobile Employee
9 days ago
Victoria Price
Newbie
Victoria PriceNewbie
posted in Bills, Payments & Charges.

Payment extension

I have been cut off on my phone but I don't get paid until Wednesday, I was wondering if I can have my service put back on?

6
Kash
iD Mobile Employee
9 days ago
J
Newbie
JunosbootsNewbie
asked in Bills, Payments & Charges.

Ignoring Customers with Problems

I continued with your service on a new plan after my initial 2 year period but since I renewed things have gone pear shaped. You didn’t take the direct debit as you have done for 2 years without fail and then sent me a message tyelling me that you have stopped my calls until I clear the debt as well as an demail telling me I will get a black mark on my credit report. The fault is not mine and I have made attempts to try and resolve the issues but I have never received a reply.  You make it seemingly impossible to get in touch with you and I havgone from a happy customer to a very disappointed one due to you not being able to cope when there is even a minor problem. I am now searching for contact details for your complaints department but I suspect that this is a bin just outside your building door.

4
Tyler
iD Mobile Employee
9 days ago
A
Newbie
Ali BallyNewbie
asked in Bills, Payments & Charges.

premium rate numbers

I was prevented from calling a number today because it was apparently a premium rate number. The message said I could increase my price cap if I wanted to call it. The issue is, is that I know for sure it was not premium rate as I checked it against the Government website on premium rate codes. This is not the first time this has happened. Why are ID Mobile telling me I can’t ring numbers because they are premium rate when they are not?

6
A
Newbie
10 days ago
L
Civilian
LixCivilian
asked in Bills, Payments & Charges.

Do i get refunded?

I’ve cancelled my phone number on ID and it will be deleted once 30 days are up i have 11 days till the number is deleted. I am still getting charged for the number, would i get refunded the money because we cancelled it, so far we’ve paid 1 bill close to a 2nd.

1
Kash
iD Mobile Employee
10 days ago
L
Newbie
LukeedgarNewbie
asked in Bills, Payments & Charges.

Bill paid twice.

Bill paid twice, refund needed for £38.99.

1
Kash
iD Mobile Employee
10 days ago
Neil Grainger
Newbie
Neil GraingerNewbie
posted in Bills, Payments & Charges.

keep paying twice

I have paid 16 times over the last 12 months I talk on live chat and they say it right. How can it be ? This month again it's saying there is an outstanding bill and I pay it. And it's still saying there is another outstanding bill. I can't set up a direct debit because it keeps saying I have an outstanding bill. Even though my payment date isn't till the 14thPlease help me I don't have any problems with my other id account 

1
Kash
iD Mobile Employee
10 days ago
T
Newbie
Tamzon EastNewbie
posted in Bills, Payments & Charges.

monthly bill

My

1
Kash
iD Mobile Employee
10 days ago
L
Newbie
layla99taylorNewbie
asked in Bills, Payments & Charges.

I paid my last bill twice by accident, is there any way that this can just be brought over to next months bill?

I paid £45.30, which is the amount of my monthly bill, twice in June this year. This means I should be a month ahead. 

1
Tom
iD Mobile Employee
10 days ago
Rob303
Newbie
Rob303Newbie
asked in Bills, Payments & Charges.

wrong bill amount ?

My monthly charge is £8 on sim only.In april a few days after bill payment date my account showed bill so far £33 ??, i went on live chat to find out what this extra £25 was only to be told they could not see this £33 on their system.My May bill arrived and it was my usual £8 but the £33 was again showing as bill so far payable early June. The same has happened this month with this £33 now payable early July !!!.I don't understand  how ID cant see this on their system when it is generated by them ?

3
Rob303
Newbie
10 days ago
John Slater
Civilian
John SlaterCivilian
asked in Bills, Payments & Charges.

temporarily suspend

Hi Can I temporarily suspend my account and pick up a few months later?

1
Tom
iD Mobile Employee
10 days ago
D
Newbie
DazzyB8Newbie
asked in Bills, Payments & Charges.

Invoice/Proof of purchase for upgrade

I need an invoice/proof of purchase for my new Galaxy S24 so I can get cashback.None of the emails contained an invoice and I can't find one on app/website.Can anyone help?Darren

1
Tyler
iD Mobile Employee
10 days ago
Steve T Westall
Newbie
Steve T WestallNewbie
asked in Bills, Payments & Charges.

cancel plan not working at all

why oh why is it impossible to cancel id mobile, now it seems I’m in debt even though I told them ages ago and haven’t used the sim ????????

2
Tyler
iD Mobile Employee
10 days ago
Andy Elms
Newbie
Andy ElmsNewbie
asked in Bills, Payments & Charges.

Why has my Billing period changed?

Normally my bills are from the 18th of the previous month to the 17th of this month, however the last two bills have changed this!My previous bill went from : 16/04/24 To: 05/05/24My current bill has gone from: 05/05/24 To: 17/06/24It’s mucked up the calculation of Mobile Internet Data usage, allowance and rollover and makes it look like I’ve gone over my allowance this month, but no charge has been made! Anyone else had an issue with billing dates being wrong?

1
Kash
iD Mobile Employee
11 days ago
Coby Hall
Civilian
Coby HallCivilian
asked in Bills, Payments & Charges.

pay

My app is saying renewal due 15 days meaning bill in 15 days but on the billing it’s saying due 30/07/24 but that will mean I have not payed this month can any one help  

1
Tom
iD Mobile Employee
11 days ago
R
Newbie
Rwj1968Newbie
asked in Bills, Payments & Charges.

Lanzarote question

Hi,  Going to Lanzarote on Monday.  i have a sim only deal.  will i be charged using my mobile whilst there.  I have 399gb rolled over.Thanks

3
Tom
iD Mobile Employee
11 days ago
John Grant
Newbie
John GrantNewbie
asked in Bills, Payments & Charges.

Premium

I’m unable to send premium text messages even with my spending cap at £75 and my premium services switched on. Can someone tell me how I can fix this.

3
Tom
iD Mobile Employee
11 days ago
Donna Brown
Newbie
Donna BrownNewbie
asked in Bills, Payments & Charges.

D brown

 I need someone from ID to contact me or cancel my three contracts with you. 

3
Tom
iD Mobile Employee
11 days ago
Mark Bridger
Newbie
Mark BridgerNewbie
posted in Bills, Payments & Charges.

Bill cap

only use my phone for data. I have a 50gb plan that with last months roll over has 67gb left . Why am I getting the txt below warning me about my bill cap. I haven't made any calls or texts.Appreciate any advice.Thanks Mark"Just a heads up, you've now used 80% of your Bill Cap for this month. Please note: once you hit 100% you won't be able to use any chargeable services. You'll still be able to use any remaining allowances or add-ons. You can keep an eye on what you're using with the iD Mobile app or on My Account online."

1
Matthew T
iD Mobile Employee
11 days ago
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