I upgraded my contract in December 2022 but I have come to realise my old contract was still active and being charged all this time. I discovered this early 2024 and contacted customer services and the agreed to cancel it but i have just realised i was still being charged for bot contracts.

@Dan1996la Hello well definitely doesn't sound right. And you did an upgrade and not a new plan as there's a differences between them both.I'll forward your message on to a member of staff so they can look into this with you.They'll contact you via private message and here.Joe 🙂

upgraded but old contract still is still being charged

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