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Community Member
November 17, 2025
Question

upgraded but old contract still is still being charged

  • November 17, 2025
  • 2 replies
  • 133 views

I upgraded my contract in December 2022 but I have come to realise my old contract was still active and being charged all this time. I discovered this early 2024 and contacted customer services and the agreed to cancel it but i have just realised i was still being charged for bot contracts. 

    2 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    November 17, 2025

    @Dan1996la  Hello well definitely doesn't sound right. And you did an upgrade and not a new plan as there's a differences between them both. 

    I'll forward your message on to a member of staff so they can look into this with you. 

    They'll contact you via private message and here. 

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    November 18, 2025

    Afternoon ​@Dan1996la,

    Looks like you have 2 contracts.

    One Mobile No ending in 836 that started October 2018, looks to be a SIM Only Deal which has usage to this day. The other Mobile No ending in 160 that started November 2022, looks to originally be for a Google Pixel 7.

    While I see a chat log in early 2024, this was to re-instate the Direct Debit, rather than cancel the plan. I’d recommend cancelling the plan with Mobile No ending in 160. You can learn how to do this here:

    Thanks.

    iD Community Manager