Question

upgraded but old contract still is still being charged

Forum|Forum|2 months ago
November 17, 2025
2 replies
60 views

Dan1996la
Community Member

I upgraded my contract in December 2022 but I have come to realise my old contract was still active and being charged all this time. I discovered this early 2024 and contacted customer services and the agreed to cancel it but i have just realised i was still being charged for bot contracts.

+11

JoeKing
Silver Contributor
Forum|Forum|2 months ago
November 17, 2025

@Dan1996la Hello well definitely doesn't sound right. And you did an upgrade and not a new plan as there's a differences between them both.

I'll forward your message on to a member of staff so they can look into this with you.

They'll contact you via private message and here.

Joe 🙂

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

Like

+24

Matthew T
iD Mobile Employee
Forum|Forum|2 months ago
November 18, 2025

Afternoon @Dan1996la,

Looks like you have 2 contracts.

One Mobile No ending in 836 that started October 2018, looks to be a SIM Only Deal which has usage to this day. The other Mobile No ending in 160 that started November 2022, looks to originally be for a Google Pixel 7.

While I see a chat log in early 2024, this was to re-instate the Direct Debit, rather than cancel the plan. I’d recommend cancelling the plan with Mobile No ending in 160. You can learn how to do this here:

Thanks.

iD Community Manager