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Community Member
November 24, 2025

bill

  • November 24, 2025
  • 1 reply
  • 19 views

Hi my daughter has received texts saying that there is a missed payment on the account and it’s been cut off. I’ve logged in and no money is owed.

    1 reply

    JoeKing
    Silver Contributor
    Silver Contributor
    November 24, 2025

    @Keys  Best thing to do is check you bank account and see if theres been any payment's or missed payments.

    Can she still access her IDMOBILE account? 

    Any concerns contact IDMOBILE via Live chat and in the message box type in To speak to someone. 

    Our Live Chat team are available 9am - 8pm Monday to Friday,

    and 9am - 6pm Saturday, Sunday, and Bank Holidays.

    https://www.idmobile.co.uk/live-chat

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉