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Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

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  • 2,301 Replies
836 Topics
J
New
 Contributor
Jmckay712New
 Contributor
asked in Bills, Payments & Charges.
still cant pay bill

I have tried the app, website and calling to manually pay my phone bill numerous times. On the app or website I get an oops error and if I call it says we cant process your payment at this time. What am I supposed to do? 

422
Tom
iD Mobile Employee
Rob303
New
 Contributor
Rob303New
 Contributor
asked in Bills, Payments & Charges.
wrong bill amount ?

My monthly charge is £8 on sim only.In april a few days after bill payment date my account showed bill so far £33 ??, i went on live chat to find out what this extra £25 was only to be told they could not see this £33 on their system.My May bill arrived and it was my usual £8 but the £33 was again showing as bill so far payable early June. The same has happened this month with this £33 now payable early July !!!.I don't understand  how ID cant see this on their system when it is generated by them ?

31212
Tom
iD Mobile Employee
T
New
 Contributor
Tonymccabe84New
 Contributor
asked in Bills, Payments & Charges.
Cancelled Contract within 14 days

Hi, I cancelled my contract within the 14 days cooling off period and believe that an outstanding debt has been passed onto a debt collection agency. I received an email to say my cancellation has been approved and another all outstanding bills has been paid but I have been receiving calls from an agency related to id mobile debts. Can anyone help? Thanks

363
Tyler
iD Mobile Employee
M
New
 Contributor
MWood1979New
 Contributor
posted in Bills, Payments & Charges.
Being charged twice for my mobile

Hi, Reference: ...I have looked at my bank statement and I am being charged twice, £15.60 & £7.00, for my one mobile.  My old contract was for the amount of £15.60 and this should of been cancelled. My current contract is for the £7.00 I’m being charged a month. Please could you contact me asap.I would also like my PAC code.Many thanks,Mrs Wood 

363
Tyler
iD Mobile Employee
Jaymee Michaela Dunnings
Community Member
Jaymee Michaela DunningsCommunity Member
posted in Bills, Payments & Charges.
billing

how do I do a live chat or contact id directly?

152
Tyler
iD Mobile Employee
S
Active Contributor
ScotsannActive Contributor
asked in Bills, Payments & Charges.
final bill

My account has been disabled as I'm leaving ID. I'm not sure why my final bill.is no high and I haven't been sent an actual bill. How can I view this to see what all the charges are.

434
Tom
iD Mobile Employee
Rob Kraft
Community Member
Rob KraftCommunity Member
asked in Bills, Payments & Charges.
bills

   

41
Tom
iD Mobile Employee
H
Community Member
h0lly.t0veyCommunity Member
asked in Bills, Payments & Charges.
Line rental

Why am i being charged over £100 for line rental? I have 21 days left on my contract and never heard of line rental charges before.

392
Tom
iD Mobile Employee
GilesG
Community Member
GilesGCommunity Member
asked in Bills, Payments & Charges.
Traveled fro UK to Morocco - Strange charges

Hello I travelled to Morocco on Friday, arrived in Marrakesh and quickly discovered that my data roaming didn’t cover.I received the standard text at 18.41 informing me that I’ve started using chargeable services etc etc (my bad).Then almost 30 seconds later I received a text that I’ve now used 80% of my credit limit.Then almost instantly I’d used 100% of my £45 data roaming cap. I then received another text telling me I’d used 80%… Three text messages within a minute at a cost of £45. Impressive.In the meantime I’d been in Morocco for less than 5 minutes. I was still sat in the plane.I then bought an add-on.Can anyone explain what happened in those few minutes and if I can expect this expected charge to be reduced?Thanks

111
Tom
iD Mobile Employee
Oven121
Community Member
Oven121Community Member
asked in Bills, Payments & Charges.
charged in free roaming country - help please

Hi there, Landed in Geneva, but now in France. Turned phone off and on to make sure not on swiss network - originally said in Switzerland but now had the welcome to France message. Says can use plan as usual as is a free roaming country. Have 120 GB data allowance (SIM only). Plenty of data left.  Been browsing as travel to Lea Gets, but texts say I'm being charged and up to 80% of my bill cap?!?  Don't know why being charged for data use. Would like to make sure I don't get charged as shouldn't be, but can't speak to anyone Any help greatly appreciated  Thanks O

352
Tom
iD Mobile Employee
M
New
 Contributor
MountainAshNew
 Contributor
asked in Bills, Payments & Charges.
Is this promotion still active?

I'm in France for 3 weeks and normally have Unlimited data. But was wondering if this promotion was still active as the latest information I can find is dated 4 months ago. "Use Your Full UK Data Allowance at No Extra Cost!From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip!" Can anyone tell me if I still have unlimited data or what the current limit is?

161
Tom
iD Mobile Employee
Molly Redford
Community Member
Molly RedfordCommunity Member
asked in Bills, Payments & Charges.
payment

I have  been charged twice for my monthly bills why is  that ? 

91
Tom
iD Mobile Employee
A
Community Member
Andrzej MysiakowskiCommunity Member
asked in Bills, Payments & Charges.
Andrzej

Hi,Who can check my account and can give me an explanation of over charge.Since I have joined ID all payments been paid; in the September account was charged twice. From last three months I am receiving an extra monthly charge without explanation what and why this is for.?

222
Tyler
iD Mobile Employee
pointless
New
 Contributor
pointlessNew
 Contributor
posted in Bills, Payments & Charges.
leaving network

i think people should leave this network because when you pay your bill but your sevices stay off there is nobody to talk to at all, there are no call centers or ways to fix the issue, my bill is payed on my bank but says its not on my profile and now i have no working phone

352
Tyler
iD Mobile Employee
C
Active Contributor
Colin SouthgateActive Contributor
asked in Bills, Payments & Charges.
direct debit

Hi my monthly direct debit is 14.00 but 37.99 has just been taken from my account van you advise thanks 

295
C
Active Contributor
Saralee
New
 Contributor
SaraleeNew
 Contributor
posted in Bills, Payments & Charges.
DOUBLE CHARGE DIDNT CANCEL MY OLD PLAN

I have just realised thanks to the app snoop that when I got my son's upgrade in SEPTEMBER!!!! THAT THEY DIDNT CANCEL HIS OLD PLAN!!! I am owed £17 a month and I demand an immediate refund! Longing to speak to a human regarding you collosal screw up!!! 

181
Tom
iD Mobile Employee
N
Community Member
NicolCommunity Member
posted in Bills, Payments & Charges.
bill cap

Hi is it possible to increase my bill cap above £50 

282
Tom
iD Mobile Employee
Claire Parmley
Community Member
Claire ParmleyCommunity Member
posted in Bills, Payments & Charges.
Charged Twice

Hi I’ve recently changed from a sim only plan to a new contract, however they’re still taking the Sim only charge from my bank on top of my new monthly plan… is there any way to speak to someone about this?

171
Tom
iD Mobile Employee
Scubamike
Community Member
ScubamikeCommunity Member
posted in Bills, Payments & Charges.
bill

My first bill was paid on the 3rd of march and I accidentally cancelled the direct debit but set it back up. I also changed my payment date for the payments, today I went onto the ID App and it's saying my bill is overdue and my new direct debit I set up has also been cancelled and I can't set a new one until I pay again but I have already paid. Can you please explain what has happened. Many thanks. Michael Milner. 

131
Tom
iD Mobile Employee
Sophie McCarthy
Community Member
Sophie McCarthyCommunity Member
asked in Bills, Payments & Charges.
Can't call an NHS number due to call cap limit - but I have unlimited calls

I keep getting an automated message when I try to call an NHS number saying my cap has been reached. But my contract has unlimited calls so this should not be the case. I need this resolved asap as it is an NHS and healthcare related call!

252
N
iD Mobile Employee
J
Active Contributor
jamescastActive Contributor
posted in Bills, Payments & Charges.
Final bill info request incorrect

I am approaching the end of my iD 24 month contract. I have one more bill outstanding confirmed by online chat due end of March (for billing period 14/3 - 13/4). This will be £30.20.When I submit an INFO request for cancellation (date of birth and INFO to 85075) it returns with estimated final bill amount £45.56. This is incorrect. It looks to be including the line rental for the days remaining in the previous billing cycle (14/2 - 13/3, 14 days remaining) which has been paid. I believe this to be the case as tomorrow the estimated final bill will be around £44, a day less line rental of the previous billing cycle. The system may not be smart enough to take into account billing cycles and payment made?Before I request a PAC and change network I would like confirmation that my final bill will be the outstanding line rental of £30.20 (24th payment of my 24 month contract). Kind regards, James 

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N
iD Mobile Employee
T
New
 Contributor
TashapmNew
 Contributor
asked in Bills, Payments & Charges.
early upgrade option has gone

On the app and online it said I can early upgrade from today. So I have logged in to have a look at my options and now it says that it is too early for me to upgrade? 

402
Tom
iD Mobile Employee
Dave O'Malley
New
 Contributor
Dave O'MalleyNew
 Contributor
posted in Bills, Payments & Charges.
help

I bought my ex an id mobile but she swapped sim and I don’t have the original number. How am I supposed to pay the bill as I can’t logon without the number?

353
Tom
iD Mobile Employee
Y
Community Member
Yuvraj SinghCommunity Member
asked in Bills, Payments & Charges.
roaming in India

Hi, so i am in India for a month or so and I will need to be calling people for my business, cold calling people. I just wanted to ask that I have £45 cap in place so I do not get excessive charges in place but what is included in this does this give me unlimeted call and text or does this work with the £2.40 per minute and once I have used my £45 allowance I cannot get it extended unless I ask it to be done so. Is their a way for me to not pay this £45 cap or should I just use my india number. 

3296
D
New
 Contributor
leepinner2005
Community Member
leepinner2005Community Member
posted in Bills, Payments & Charges.
charged extra

Hi, I've had a message to say I have a 2 GB Hong Kong extra that I didn't order? Any advice?

31
Tom
iD Mobile Employee
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