I usually use about 10GB of data a month, well below my 25GB allowance. This morning i received a text saying I was at 80% usage and shortly after another one saying I had used all of it. This can't be right. How do I get it rectified?

My bill increased from £7/month to £15/month for no reason whatsoever. My bill cap is set to £0, no additional charges. My plan price just increased without justification. I did not upgrade, I wasn’t contacted about anything, it just increased.I contacted customer services last month and I was credited £10 and was told that my bill will stay at £7 as normal. Come October, my bill again is £15. Contacted customer services and they raised a technical issue and got a text 24hrs later that says it’s been resolved.My bill is still £15, and I got another email that says I’ve cancelled my direct debit, which I didn’t. What is going on? Did the customer service team didn’t understand what the issue is and cancelled my direct debit?

HiI traded my phone in early last month and I have only received the initial £230 payment. I should have also got a £250 bonus payment which I have never received. I filled in the bonus trade in form. I have emailed around 5 times now and had no response from you. Please can you make the payment or I will take this to citizens advice. My trade in reference is .

I paid my outstanding bill but my unpaid status is not updating so I can’t add in my new direct debit details? 

I’m trying to get a copy of my bill from April 2024.I downloaded all my bills last November but there was no bill available for April 2024.I’ve tried the chat but no agents are available.Any assistance gratefully recieved.

So on the 3rd October, I raised a concern/complaint to the ID support team. They told me it that was supposed to be being investigated and raised as a to why I never got any data on my roaming whilst in Turkey on holiday and I had paid £20 for it eveb though it didn’t work the entire time I was there? Why haven’t I heard anything back from the team? Its nearly the end of the month and was supposed to be contacted in 48hours ?  Why have you deducted the amount from my bill? Never had a issue u til now ?

HiHow do I get an update on a complaint which ID customer service raised for me for a roaming refund (as it didn't work).  They've given me no reference number, have tried to call me once (I was at work in a meeting so missed the call) so I have no idea what is happening with it or how to find out.The complaint was raised over a week agoThanks

I upgraded on 04.10.25, but now 2 payments have been taken from my account, live chat is not working, keeps saying unavailable. This is rediculuous.  I will be raising a complaint and going to the ombudsman

How do I speak to someone from customer service about my bill?

My direct debit was due to be collected on the 20th - this has not left my account. there is more than enough money to cover the bill.  i have contacted the bank and they have said there are no payments marked as not sent or not collected so to contact ID mobile, but of course this is near on impossible. Can someone at ID Mobile look into this from ID mobile  EDIT* - just for reference under the payments tab this months payment shows as “successful” but the money has not gone out. 

For the past 3 months, I have attempted to move my iDmobile Direct Debit from my personal account to a new bank account. I can see the bank account information on the iDmobile app but it never arises on the bank app on their list of Direct Debits to be paid. Each month at payment date, I get a message from iDmobile saying that the receiving bank has no record of this DD and therefore cannot pay. I am forced to make an emergency payment with my credit card. I have spoken to the bank in question, and, in their experience, this happens when the Direct Debit establishment request is not actually submitted to the receiving bank by the vendor in this case, iDmobile. Could you please advise me on this and preferably provide me with details of someone I can have a private exchange with to resolve this issue?

Hi there,I hope there’s someone out there who can help.My 92 year old father-in-law took out a monthly sim only plan in July.  After a couple of months he lost the phone so he went out and bought himself a new one (with a new contract).  He then made the classic mistake of cancelling the direct debit without cancelling the contract.He’s now received an email from ID mobile because he hadn’t paid.  I went up today to sort it out (he’s just over an hour away from me) but there were loads of problems when I was trying to access his account online (presumably connected to the Amazon web problems today).I’ve just got home and was able to login to his account.  However, when I tried to add his old phone number to it, I got stuck because I obviously cant receive the code that is sent to it by SMS.I just want to pay off the outstanding amount and cancel the contract.  Is there any other way I can do this (preferably without having

I've just realised I've been getting charged 6pounds a month fir a contract I finished in 2022. I went in store and upgraded. The old account obviously wasn't stopped. I stopped the account. Im now getting threatening emails telling me to pay another 6pound. I've tried logging in etc to pay, but it just niw shows me my new contract. Not sure what else I can do? Can't believe I've been getting charged,in the background, without knowing, for a 3year old account, surely they can see the number is no longer used. Then ti get the aggressive emails, with no means to pay,as account no longer viewed is disgusting. Hopefully someone will get in touch and help remedy this issue. Thanks in advance. 

Hi first of all I’ve been trying over the last few days multiple times to speak to someone on the live chat but the ai chatbot is completely useless and just regurgitates the same unrelated information from the FAQ section of the website, and fails to connect me to a human who can help. The UI is also buggy.  The actual problem I have is that I ordered a phone expecting to be able to transfer my number from under my father’s name (on an id plan) to mine on the new plan. When I found out this was impossible I managed to speak to someone to return the phone, and I was told that I would receive a full refund but I had to pay the postage. I’ve done this but have received a final bill email. Firstly I’d like to understand why I am required to pay this, but secondly I cannot pay it as I cancelled my direct debit when I received the refund, expecting that to be it. My plan was never added to my id account as I returned it immediately, and I cannot add the plan now as it needs

 Good Morning  , so im a new customer after purchasing the Z-flip with the package deal of buds ect approx 8wks ago , i traded in an s22 ultra , was offered £190 which i recieved a clp of weeks ago , but im still waiting on the exrtra trade in value of £125 , when i go to fill in the form to claim there is nothing to fill in , is the payment done automatically  to your bank ? & if so who pays it is it ID or curry’s/car phone warehouse ? cheers in advance 

I have received a final demand notice 15th October but the letter is dated 5th September. I have called the 0333 number that is on the letter but it tells me that the account is upto date. I pay by direct debit as I have done for the last 9 years with ID mobile I'm finding it impossible to get an answer and the live chat is always busy try later. I really need help in resolving this please?? 

Added 2 global roaming passes by mistake can’t get through to live chat, need refund for one of them

I found a better deal for an upgrade than the ones through iD, so I wanna keep my phone number but pay off my current phone 2 months (or 1 billing month) early + switch to a cheaper SIM plan.Was planning on cancelling it to do so. Does the early cancellation fee consist of the remaining payments or is there a fee ontop of that? Or is there some easier way to do this? I assume the SIM plan switching might be a problem since it’s more of a downgrade, but I do want to stay with iD.

Hello, ID Mobile team, My name is Agnes Amara. I've received several letters indicating that I owe you £899, and I’m quite confused about this amount. I regularly make payments for my contract phone each month, and I’ve also noticed money being deducted from my account.  It’s been really difficult trying to get in touch with you, and I’m worried about which months might have been missed or there could be an error. I’ve never encountered such issues before, and I would really appreciate your help in resolving this matter. Thank you very much for your understanding.

I bought a iPhone 17 through mobiles.co.uk, wasn't happy so returned the phone. The phone was returned, accepted and I have an email to confirm this.  I have had a bill for over £900 and I can't get hold of anyone to help, I have received an email today to say I need to pay or will have debt collectors.. I am very worried mainly because there isn't a number to call, live chat says no one is available and I have no idea what to do!! Please help me

I had two bills in error, and been paying two bills for 6 months. Got sorted and said £60 refund would be processed on 29th September, no refund in my bank and cannot see a credit on my account. 

I terminated my plan 14th Oct, one year after commencing the plan and have paid charges to 14th Oct why is ID invoicing me for the period 14th Oct to 14 Nov

I had two bills in error, and been paying two bills for 6 months. Got sorted and said £60 refund would be processed on 29th September, no refund in my bank and cannot see a credit on my account. 

Please can I just speak to someone to discuss my bill!! It is impossible to actually get something resolved quickly. 

I can't readorview bills