Bills, Payments & Charges.

Hi my monthly bill is £15, however this months bill has a recurring charge taking my bill to £26. Why is this?

Hello, I have recieved two texts saying I’m being charged for going abroad, but I’ve literally not left the country! Can I please check I have not been charged anything else on to my bill as I have not left the uk. Thank you.

I'd mobile send me bill fo different number

Hi

Hi my wife has been receiving 3 premium rate texts each month for the last 5 or 6 months adding £4.50 to each bill.I read that this is a common problem for customers of various network providers.In the end I phoned I.D. customer services as her contract is in my name.I have 3 contracts with I.D. and I requested that each of them have premium rate texts blocked which the customer advisor did.I am awaiting now to see the next bill to check and see if this has worked hopefully it has I will be straight back onto I.D. to ask why and demand a refund. Hope this helps others. Keith Carlisle

How is the refer a friend cash back dealt? Is it straight to the persons bank account or as credit to spend? My friend wants to refer me but doesn’t have an active plan on id mobile right now.

Hello, After reading about the CPI 3.9% as my contract started before 01/25, I am wondering why my bill has increased so much, there have been no extra charges at all as I barely use it. There has been £3.50 added to my bill and this is not 3.9% of £52.99 and I would like to know why. It should only be around £2.00 extra, not nearly double. Thanks for your help.

Why is my next bill showing so high??

It’s resolved

Payments

Why is my bill £27.70

My daughter is going away tunisa I’m don’t understand what to do to get the roaming data charges or a package so they don’t go over the limit. How do I do this? And what do I do? So I don’t get an big bill.

I have paid for roaming but keep getting warning messages that I have started using chargeable services please help or explain

I cancelled my account a while back and I just received an email saying I owe money. Logged into my account and its showing I have 2 payments due??? I had this account for over 2 years but the lack of signal on my phone forced me to change. Can you tell me why I am being billed for this when it has been cancelled. Thanks

I would like to make a payment to resolve my bill could someone get in touch or phone me on { REMOVED } thank you

I have come to the end of my contract. Received an email to say “do nothing and keep paying £22.64...” but have been charged £32.64 today and upon checking my account, the bill for May that is also showing as £32.64???

How can I contact with ID mobile helpline

I ordered a new phone fron carphone warehouse, the first one was "involved in an incident" so they sent a replacement out. In between this ID set-up my DD with what I assume is the number for the original phone sent, the SIM i received has a different number. What happens now because I won't be receiving the SIM that they are billing me for.

I have literally arrived in Morocco, turned my phone back on whilst sitting on the plane and have received a message to say I’m being charged £46 as used up my allowance. How can this be when I’ve literally just turned my phone on???

I've only been with ID a week but I've been billed for a full month.

My father acquired a new smart phone with ID mobile last year, having previously had a phone on the 3G network. Soon after acquiring the phone he realised he could not view his account details online as when he entered his details he just received a message saying his details weren't recognised (although this has not prevented ID mobile taking money from his bank account). He has written twice to ID Mobile about this, but has not received a reply despite the SLA of 7 days given on the website. On 30th December he was in the middle of a call when it was suddenly curtailed by a recorded message saying he had reached his capped limit. He does not believe he has a capped limit, but being unable to view his account details or discover his customer service pin is making it very difficult to receive any help. He has reported these issues via live chat, but once again he is asked for details which aren't being recognised, and so he feels he is constantly hitting a brick wall. He has, following advice on live chat, emailed proof of identify to the email documents@idmobile.co.uk. He has has not received a reply to this, although I appreciate we have had the New Year holiday. He has now been unable to make calls for nearly a week which is causing stress and anxiety. Has anyone else had similar issues, and are there any other ways we can try to get help?'

I changed my direct debit online a couple of weeks or so back but today I received a message that the payment was not taken. I checked with the bank and they told me the direct debit had not been set up and they have no record of ID whereas 2 others with the same details were there. They have no record of ID attempting to take payment. I suspect no action was taken by ID following my online request. Are there problems with changing DD? Part of the reason I moved banks was to get a sign up bonus and ID failing to take the DD may cause me to lose the bonus.

Hi my bill is showing 74.16 and it was supposed to be 39.99 I can't understand it for what is that price how can I contact someone???

My plan is unlimited calls, data and messages. My normal monthly charge has increased and I recieved a text message saying I've exceeded my plan limits and will be charged for mobile data?

I have been frauded with a SIM card. I keep getting charged monthly for a SIM card but I have no idea what the number is or the name on the account so i can’t cancel it. There is also no phone number to call anyone can anyone help?