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Community Member
September 2, 2026
Question

ive been charged extra and don’t understand why

  • September 2, 2026
  • 1 reply
  • 11 views

Why has my bill jump from £28 to £108 when I’ve only put a top up of £30 

    1 reply

    iD Mobile Employee
    September 8, 2026

    Hi ​@Rgr 

     

    We are deeply sorry to hear about your bill, you can view this on your online account/selfcare however, to investigate this correctly we would need to access your account. 

     

    Please contact us via our live chat: https://www.idmobile.co.uk/live-chat and we would be happy to assist. 

     

    -Zubair

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