Paying my bill over the phone but i dont have an IDmobile number?

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I paid for a sim and device contract as it was the only way to get the device however i now cannot pay my outstanding balance due to me not inserting the IDmobile sim card — i’ve lost the sim now so there’s no way for me to access my account nor even call into the service to pay over the phone..help ??

M

Marquerita T

iD Mobile Employee

Hi @loll1popchainsaw.

Thank you for sharing. I am sorry to hear you've lost your SIM. We can help you get this sorted.

Please contact us directly so we can verify your details and tell you the mobile number linked to your account. Once you have that number, you can pay your outstanding balance through our automated payment system by calling 03330030001 and following the prompts.

You can reach us on :

Live Chat: https://www.idmobile.co.uk/live-chat
Social media platforms (Facebook or Instagram)

Thanks,

Marquerita

The iD Mobile Team

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