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incorrect bill

  • December 11, 2024
  • 1 reply
  • 92 views
M
Active Contributor

Have a contract SIM from your company and my bill is 8 pounds per month on contract and now today I have seen it's 33 pounds  which is unacceptable and when I got this package the data package was 50 GB now they decreased it to 30 GB and other thing is that bill should be 8 pounds and now  I can see my bill is 33 pounds which is unacceptable I can't pay more than what is in contract and also there should be a cap on usages and there is no option in your app to put a cap on your usage so please look into it I can't pay that much. Also correct my bill and recent me 8 pounds .

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    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • December 12, 2024

    Hey there ​@Malik763, sorry to hear that. Due to the issues raised, please contact our live-chat who can investigate your billing further:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Emmanuel Kavanagh
    New Contributor

     How do I contact customer service 

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