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Ive been cut off but it says im in credit

  • November 28, 2025
  • 2 replies
  • 25 views
S
Community Member

Hi, why have I been cut off when I’m meant to be in credit still 

 

Best answer by WelshPaul

If you’ve been cut off, you’re not in credit.

 

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • November 28, 2025

    If you’ve been cut off, you’re not in credit.

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • November 28, 2025

    Hi ​@Shania Raines 

     

    I do apologise that you are facing an issue with your bill. Please feel free to reach out to us via our social media channels (Facebook or Instagram), Live Chat, or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.

     

    -Owethu

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