Ive been cut off but it says im in credit | iD Mobile Community
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Question

Ive been cut off but it says im in credit

  • November 28, 2025
  • 2 replies
  • 18 views

Hi, why have I been cut off when I’m meant to be in credit still 

 

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • November 28, 2025

If you’ve been cut off, you’re not in credit.

 


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  • iD Mobile Employee
  • November 28, 2025

Hi ​@Shania Raines 

 

I do apologise that you are facing an issue with your bill. Please feel free to reach out to us via our social media channels (Facebook or Instagram), Live Chat, or by emailing socialqueries@idmobile.co.uk with the details of your query. We’re here to help and will do our best to get everything sorted for you.

 

-Owethu