I joined iD Mobile recently, but I’m still within my 14-day cooling-off period and have decided to leave. My SIM was activated on 10 October, and I’ve already started the number-porting process to another network.I’ve been trying to reach someone on live chat all day, but it keeps saying no one is available. My plan was £8 a month, but I’ve received a message saying my estimated final bill will be £13.52, which apparently includes line rental. I just wanted to check — if I’m cancelling within the cooling-off period and only used the service for a few days, should line rental still apply, or will that be adjusted once the account is closed?I’d be grateful if someone could confirm that the cancellation will go through once the number ports out, and whether I’ll only be charged for the days I’ve used.

Hi @hfkayeThank you for getting in touch.We are sorry to hear you no longer wish to continue with the contract.Once the account is disconnected, a final bill will be produced to include only the time that the service/tariff was active for.Please let us know if you require any further assistance.ThanksNatalie

Cancelling within cooling-off period – final bill includes line rental?

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