Bills, Payments & Charges.

I have cancelled my contract with Id but need to pay a final bill. I have the same number now with the Vodaphone network. Had a final demand notice but as it’s impossible being able to talk to anyone at ID and I am struggling to pay final amount.

Goy charged an extra £3 and didn't go over my bill what would that have been for they haven't stated why in any emails or anything

I went to America and got charged 54£ for 151mb making my total bill 130 pound.

My

I paid £45.30, which is the amount of my monthly bill, twice in June this year. This means I should be a month ahead.

Hi Can I temporarily suspend my account and pick up a few months later?

I need an invoice/proof of purchase for my new Galaxy S24 so I can get cashback. None of the emails contained an invoice and I can't find one on app/website. Can anyone help? Darren

why oh why is it impossible to cancel id mobile, now it seems I’m in debt even though I told them ages ago and haven’t used the sim ????????

Normally my bills are from the 18th of the previous month to the 17th of this month, however the last two bills have changed this! My previous bill went from : 16/04/24 To: 05/05/24 My current bill has gone from: 05/05/24 To: 17/06/24 It’s mucked up the calculation of Mobile Internet Data usage, allowance and rollover and makes it look like I’ve gone over my allowance this month, but no charge has been made! Anyone else had an issue with billing dates being wrong?

Hi, Going to Lanzarote on Monday. i have a sim only deal. will i be charged using my mobile whilst there. I have 399gb rolled over. Thanks

I’m unable to send premium text messages even with my spending cap at £75 and my premium services switched on. Can someone tell me how I can fix this.

only use my phone for data. I have a 50gb plan that with last months roll over has 67gb left . Why am I getting the txt below warning me about my bill cap. I haven't made any calls or texts. Appreciate any advice.Thanks Mark "Just a heads up, you've now used 80% of your Bill Cap for this month. Please note: once you hit 100% you won't be able to use any chargeable services. You'll still be able to use any remaining allowances or add-ons. You can keep an eye on what you're using with the iD Mobile app or on My Account online."

Hi, I bought an £8 bundle on the 26th May and have been charged twice for the purchase ?

Hi, I hope you can help please, as I have been asked to contact you. I purchased Google Pixel 8 contract in March and I was supposed to receive a £100 Curry gift voucher by first week of June which I have not received it yet. Can you please check at your end or guide me to the right person who can help. Please find the attached invoice for the order. Thanks Vik

Does anyone know the original monthly and upfront costs for the Google Pixel 8 Pro? Currently it is at a good deal for me but I think that’s only because of the sale Google has thats dropping it to £759 sim free. The plan I am looking at is a Google Pixel 8 Pro 256 GB with 50 GB of data. What was the original price of it? I can’t get the phone for at least another 2 weeks

Hi, i need to pay my bill 26.96, but when i put my card details in it says something went worng please try again, i have been trying so many times to pay for this, my bank is closed now so they can't help until tomorrow, can anyone explain why it is not working?, thanks.

I've been charged £8.33 for a 'rest of world' roaming charge while on the ferry from Dunkirk to Dover. Unless the ship was briefly transported to the Bermuda Triangle, this seems incorrect. Could I get refunded for this?

I paid my bill 6 times in error so can you give me a refund please?

Hi i paid my bill yesterday and i am still barred today. I need my phone as i have a 6 month old. Please can someone help asap!

My account was suspended for late payment, I’ve since paid but my services haven’t been turned back on. my account was suspended within a matter of minutes after I received the text for a failed payment, yet since I’ve paid over 12 hours ago it’s not been reactivated. this is my only form of internet connection, I have no broadband or work wifi. Is there a number I can call to speak to an actual person? I’m currently using a hotspot connection.

Hi. Due to an issue with my payroll dept, my salary wasnt in at midnight and my monthly DD failed before i had notice about banking issue, and could get alt funds into account. Payment is showing as successful on bill... but has been rejected by bank. I would like to pay balance now on the actual due date with my card to avoid being late to allow my account to be in credit and never overdue. Can you confirm if balance is paid with card today, is it policy for ID mobile try to take DD again... (i do not want duplicate payment). Can this be stopped if i cancel DD at bank, or would it be better to wait for the second attempt, or will this reflect as a late payment? Sorry for the essay. I've just left it too late to speak to an advisor and in 2 minds about duplicate payments... I could potentially have several as I've had several missed payments today and trying to pay them with card ☺️

Thought I would come here for help seeing as customer support is non existent and the live chat AI is terrible. I bought my Pixel 7a last week (20th June) from Carphone Warehouse on a 24 month iDmobile contract. l paid an upfront cost of £59 and it said I pay £14.99 each month thereafter. I set up my direct debit, pay what they ask and await my phone. Everything seems normal. Today I get an email saying my direct debit had been cancelled and that I need to set it up again through the app (it hasn't because they never put one through according to Lloyds Bank). I log onto the app, go to billing and see a big red banner saying I have an outstanding £14.99 payment a week into my contract. Below it it says my first months bill is due 3rd August (date I selected for direct debits). I paid the £14.99 as the email basically threatened my credit rating and I can't set up the direct debit it asked me to because it's telling me I owe money. A few minutes later I go back on the app to see it still says my due date for my current bill is 3rd August and in the previous paid bills section, the PDF of the bill I just paid says it's going to take it out again on the 5th July. Which is it? I have already paid some a week ago, then £14.99 just now. Then the app is telling me another payment is coming out on the 5th July for the same period and again in August for the same period. If iD are going to want to charge me 3 or 4 times for the same month, I'm gone and iD can deal with Ofcom. Does anyone have any insight on what is actually going on here?

I was charged twice after i left id mobile why?

Hi, I’ve paid my bill immediately as it was cut off, as I forgot that I hadn’t had my direct debit set up. But Still nearly 24 hours later and whenever I try to ring anyone I just get an automated message saying This is customer service and your bills are up to date, Thanks and hangs up? What’s that mean? And this is very frustrating as I have Epilepsy and can’t be without my phone, it’s very important and I need to ring my doctor over an hour ago, and still I can’t? Please can someone help asap? This has never happened to me before. It’s so annoying that you can’t physically talk to someone! I’ve been with ID for about 6 years or more! Thanks for any help, much appreciated.

Hi I am trying to get some errors of missed payments which were not missed as two accounts were set up in error to be taken off my account from 2022 as it is affecting my credit score. Please can you advise who I can contact about this please?