I recently went to Australia, with a short layover in Shanghai. Although I never took my phone off airplane, knowing full well I don’t have data roaming, I have still been charged for using all my roaming data during that short layover.  I have spoken with ID via live chat to have the charge deducted from my regular bill, but they are saying nothing can be done.  anyone else had a similar problem and found a solution? I don’t see how I should be charged for something I never used, especially when that charge is larger than my regular bill!

I keep getting told I have an outstanding bill payment on my account, however my bill payments read that I paid my bill on 19/03/25. Can you explain why I have an outstanding balance? 

Hello

I have another phone with you that as been locked whem i pay the outstanding balance will it be unlocked 

My money has been cocked up by DWP yet again so I can't pay my bill till 4 th April 

My wife, Jacqui MacKenzie, was in live chat discussion earlier today regarding a failed data add-on she had tried to use last week.But as the account is in my name, I have been asked to contact you directly.Her earlier messaging is as attached.Can you please review the comments and confirm how to get the refund for the failed data add-on. 

Hi, 2 direct debits take on 14 March, £7.90 and £ 7.00 out of my bank account. Can I have my money back please 

Hi All,I am currently in Morocco and have bought a local prepaid sim card (Maroc mobile) to avoid ID roaming charges.If I phone another mobile in the UK, will the recipient who is also on ID incur any charges? The person I want to call is adamant that they will be charged for receiving an international calls.Thanks in advance

I can’t change the account I use for my direct debit. I need to change it to my business account, the details are the same address wise. The only thing I can think of is the bank account name is my businesses name instead of my actual name. 

HiI received a text saying that my monthly bill could not be taken from my bank account - I have just changed the bank so it didn’t surprise me.  I paid with a debit card but then a couple of days later the same amount was taken from my bank by direct debit.  Essentially, I have paid the bill twice.What will happen now?Thanks

So my next bill which is for 1.3.25 to 31.3.25 this is March just because the direct debit gets taken out in April does not mean you can up the price for my contract .contract price rises happen in April.not  March this is disappointing all the people you do this to is a disgrace and you are making money from all these people when their price should not change untill April 

I have now been charged 3 times for 1 bill. Money taken 3 times. 

I paid for an add on to use my phone in Northern Cyprus but it wouldn't work. I have been in touch about this and requested a refund for the add on. I have just had my DD taken and I have been charged for the add on.

Hello I’m currently going through financial hardship unfortunately lost my job however I can pay my bill on Friday 28th march

Hi id mobile currently my direct debit is being paid on the 16th of each month i would like this to revert back to my original date which was the 12th of each month regards Kevin Hartley 

hi there my name is jimme bonestroo ive been trying to pay an outstanding balance and re setup my direct debit for ages have gotten a letter about it ive not got my id mobile sim in as im currently abroad and will be for the next 6 months i cant login to pay nothing will let me call the automated numbers to pay. Please help me give you money. This is just impossible i there my name is jimme bonestroo ive been trying to pay an outstanding balance and re setup my direct debit for ages have gotten a letter about it.account number 11766730amount due 20 pounds ive not got my id mobile sim in as im currentl

I have been trying to pay my bill. Service cut, no way of speaking to anyone to resolve, had the bank reverse the payment and tried again, same problem. This company is an absolute disgrace, completely screwed up my work day. No doubt won't have a response to this either. 

I tried to make a manual payment in the app via my visa debit card (registered with iD and used successfully before). After the first try I was informed that it wasn't successful, so (stupidly maybe) I tried again, once again the app declared that it wasn't successful...but when I looked in my bank later I have 2 pending payments to iD, how can I get a refund?

I have paid my bill but my account is still in suspension 

So I’ve paid my balance they still ask for money contact live support they said they are “resolving the issue “ I am absolutely livid right now.I have school in the morning which is far from my house and I am quite a vulnerable person I woke up to double check if I can use my data but suprise I can’t worst customer service ever causing me stress now because I won’t be able to load any music /shows for my long journey to school or even contact anyone if anything bad happens definitely asking for compensation for the sheer inconvenience and this has caused me.Even checked this dashboard out to find out people are having the same problem as me as recent as 2 hours ago seriously ID fix up not only your unreliable customer support but also you service.Still can’t fathom how you take money out the account yet can’t provide the service which is on a contract

I have paid my bill, there are multiple transactions pending in my bank for the amount needed, but haven't been accepted, I need to speak to someone to get service restored

Hello,I have been billed twice on the same day. Double payment taken from my account. I have not made any extra payments. Looking on this forum, seems to occur a bit too frequently!Please assist.Thanks

Do I have unlimited hot-spot? 

Hi I was wondering if I could pay my bill next month with out getting cut off I've just got a new job and don't recieve payment till 16th of next month . I have a bill due on Monday.  Could you please not put the barring on both my sims as I need thus for work.  Hope you understand