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Community Member
September 4, 2026

trouble making an early payment

  • September 4, 2026
  • 1 reply
  • 11 views

I have a direct debit set up so that my monthly payments come out on the 14th of each month however this month I had a bit more money than I was expecting so I decided I wanted to pay for my direct debit earlier than the 14th, so I pressed make a payment and it went through successfully so I went to check if that’s it and I’ve paid my September payment but it hasn’t and I can’t seem to figure out where that payment’s gone to .

    1 reply

    iD Mobile Employee
    September 9, 2026

    Hi ​@hendersonz007,

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.