I’m having trouble understanding why my direct debits are all over the place. I originally bought my phone on the 1st of July, in which I paid the £15 upfront as requested. I then paid my 1st of August bill, which was taken as a direct debit. I now for some reason have multiple dates in which the direct debit is paid, some of which are in the same month. 
 

I also have been contacted via email about unpaid bill, which I do not understand since I ensure that money is in my account for the direct debit to go out (which it has every month since the beginning of my contract). There then was an outstanding balance of £68, which again I have no idea why this is the case. I paid the bill for this month as I didn’t understand why it didn’t go out of my bank on Sept 1st, only to find on my app it said I was £68 in arrears. I have paid £34.99 via the app and now £34.99 is outstanding. Now I cannot pay the outstanding amount, regardless of if I have to or not. I have called and tried to pay via phone and app and yet payment is not successful. This is incredibly frustrating as I have paid monthly payments so far and now are being threatened with further action despite paying AND now being unable to pay whatever else is being asked of me. 
 

I have no issue paying the fee if that what it requires, however I can’t do this if my payment is not being successful. If the app isn’t working and it isn’t over the phone either, how on earth can I avoid a disconnection? Does anyone else have this issue??? 
 

If someone could get back to me asap, that would be great. TIA.