New Contributor

ive been charged out of the wazoo while out of contract

Forum|Forum|12 days ago
August 31, 2026
3 replies
18 views

I've noticed I've been out of contract with you for ages maybe to the point of 8 months where I've been paying around £45 for just a SIM card!

Any other company would have dropped the prices without me having to do anything. I've had a look and I should have been paying £10 tops for the last 8 months!

While I've been on this contract this entire time it's been shocking. The signal coverage has been so poor the majority of the time I've had to hotspot off an old phone and a cheap sim card.

Is there any chance I can be reimbursed the these out of contract charges?

Gemma M

iD Mobile Employee

Hi @Thebrandon2298,

Apologies for the delayed response, however could you let us know whether you still require assistance with this?

We look forward to hearing from you.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

Thebrandon2298Author

New Contributor

Hi Gemma, aparantly I've had a complaint raised. But I've heard nothing since

M

Marquerita T

iD Mobile Employee

Hi @Thebrandon2298.

Thank you for your post.

Can you please contact our team directly via https://www.idmobile.co.uk/live-chat so that they can review your complaint and update our team on your preferred method of contact as they could be trying to get a hold of you on the wrong email or mobile number.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.