Hi ​@MaggieG,

You can change the bank details used for your Direct Debit through the iD Mobile app or My Account online.

Using the iD Mobile App

1. Open the iD Mobile app and sign in.
2. Tap Billing.
3. Select Manage my Direct Debit.
4. Tap Manage my details.
5. Enter the details of the new bank account.
6. Follow the on-screen instructions to confirm the changes.

Using My Account Online

1. Log in at: https://my.idmobile.co.uk/login
2. Select Billing.
3. Choose Manage my Direct Debit.
4. Click Manage my details.
5. Enter the new bank account details and submit the change.

Please note that a new Direct Debit instruction can take up to 10 working days to become fully active. If you have a payment due within that period, we'd recommend making a manual payment to avoid any disruption to your service.

I hope this helps.

Regards,

Gemma M

The iD Mobile Social Media Team