Community Member

incorrect charges and data usage

Forum|Forum|2 months ago
July 25, 2026
5 replies
40 views

I believe I have been over charged this month. And my data has been incorrectly calculated. I usually have 50gb roll over from the previous month which is on my billing letter plus the 50gb I have and for some reason my app says I have used 100gb in 2 weeks which has never happened before as I usually have a large roll over from the previous months. My typical usage has not changed this month so I don’t understand where this loss of data came from. I have been charged an extra £10 because of this.

A similar thing happened to me around 8 months ago where I contacted your team again and they rectified the issue.

Gemma M

iD Mobile Employee

Hi @IVNOFN,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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H

Hiitsmejohn

New Contributor

How do I contact team to rectify bill

Z

Zubair H

iD Mobile Employee

Hi @Hiitsmejohn

Thanks so much for letting us know. We deeply apologise for this issue you may have received, however what you can do is contact us and we would be happy to look into your account and assist you.

Please do contact us via our live chat: https://www.idmobile.co.uk/live-chat and we would be happy to assist.

-Zubair

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

CJcastings

New Contributor

This has happened to me....I've been with id mobile for 1 week and used 39gb and I have haven't been anywhere

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Zubair H

iD Mobile Employee

Hi @CJcastings

Thanks so much for letting us know. We deeply apologise for this issue you may have received, however what you can do is contact us and we would be happy to look into your account and assist you.

Please do contact us via our live chat: https://www.idmobile.co.uk/live-chat and we would be happy to assist.

-Zubair

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.