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New Contributor
September 3, 2026
Question

Premium rate text that won't stop

  • September 3, 2026
  • 1 reply
  • 9 views

The last few months I've had a premium rate number that is charging me £1.50 for each text. I have chated to a live advisor and done what he said but this has not worked I'm still getting charged. I don't know who this is I have put the bill cap to zero but still charges have been taken. How do I stop this I'm now at £16 exter this month 

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
September 8, 2026

Hi ​@Daz53 

 

Thank you for getting in touch with us, please accept my apologies for any inconvenience caused to you in relation to the bill charges.

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat

Thanks,
Hosai

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