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Community Member
September 2, 2026
Question

why have i been charged £32 when i chanhed to £10 sim

  • September 2, 2026
  • 1 reply
  • 7 views

I’ve been charged £32.05 when I downgraded to a sim only 

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
September 8, 2026

Hi ​@JamieGb 


Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the charges on the account.

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat.

Thanks,
Hosai

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