why have i been charged £32 when i chanhed to £10 sim

1 reply
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I’ve been charged £32.05 when I downgraded to a sim only

billing

Hosai WAnswer

iD Mobile Employee

Hi @JamieGb

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the charges on the account.

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Hosai WAnswer

iD Mobile Employee

Hi @JamieGb

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the charges on the account.

In order to look into this, you would need to contact us on our customer service platforms like our live chat or privately here on community: https://www.idmobile.co.uk/live-chat.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.