Hello everybody.
I payed £30 for an iPhone 17pro max and sim a few hours ago and I’d like to cancel my order. I have only gotten a text from ID but not my actual confirmation email. I’m just wondering if anybody knows how to cancel an order? I my boyfriend bought me a new iPhone 17 pro max after I’d already bought one from ID.
Thank you!
+9Hi
Thank you for getting in touch with us. I completely understand how plans can change, and I’m sorry for any inconvenience this has caused. Don’t worry, we’ll help you with cancelling your order.
If you haven’t received your confirmation email yet, your order may still be processing. The quickest way to cancel is to contact us directly so we can check the status and assist you.
Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query, we would love the opportunity to put things right.
Lamiya
iD Mobile Team
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