Bills, Payments & Charges.

I need time up to end of month to pay outstanding bills 

Hi team,Honestly, this comes out of utter frustration. In July 2025, I upgraded my mobile contract with you for an iPhone 16 (my Account number: 13095201) and I was promised in the chat by your team member that my contract would allow unlimited text, minutes and data. However, for the past at least 3 months it doesn’t seem to be the case. On top of it, you limited my data access which I promptly brought to your attention last month for which your chat (human) agents apologised mentioning that my contract was not upgraded and that I would be given £20 off of my next bill. Today, when I reviewed my bill to my surprise you have taken off  £20 and added £13.41 for the data usage - is this fair? I have been paying for limited data since July just because you forgot to upgrade my data to be unlimited as per the contract terms that was agreed with you and promised to me for an upgrade. And then when I bring it to you, you apologise, compensate for the lo

My contract is £29.99 a month however this month I’m been charge £49.51. There are £4s worth of added charges for multimedia messages. How do I find out what the rest is for as on my bill is states ‘ monthly reoccurring charge’ what is this?

Hi my daughter has received texts saying that there is a missed payment on the account and it’s been cut off. I’ve logged in and no money is owed.

Hi my daughter has received texts saying that there is a missed payment on the account and it’s been cut off. I’ve logged in and no money is owed.

Hello, IDMobile. I'm interested in joining your network SIM-only plan. If I place an order on the 1st December using eSIM, does the allowance start on the day, and does the direct debit come out on the 14th December? Thanks.

Hello, IDMobile. I'm interested in joining your network SIM-only plan. If I place an order on the 1st December using eSIM, does the allowance start on the day, and does the direct debit come out on the 14th December? Thanks.

I’ve sent 1 x text to Australia which should cost 30p according to the chart of charges, however I’ve been charged £1.50 on my bill.Not sure why and there’s no breakdown on the bill, it just says International Charges - £1.50.Am I missing something?Thanks in advance.

Hello everybody.  I payed £30 for an iPhone 17pro max and sim a few hours ago and I’d like to cancel my order. I have only gotten a text from ID but not my actual confirmation email. I’m just wondering if anybody knows how to cancel an order? I my boyfriend bought me a new iPhone 17 pro max after I’d already bought one from ID.  Thank you! 

Hi.when I signed up, I wanted the new sim to start when I got back from my holiday. I’ve already had a bill that has started before I got home. I want the bill to start today. 23/11/2025.If this can’t be done, can you send me the number to get my PAC code. 

Does ID mobile have a family plan? I have 3 accounts (for my 2 kids and myself) my wife is thinking of joining. It would be easier if we could get a family plan, 

I signed up to a rolling monthly contract, after 5 days I decided I wasn’t happy so I cancelled the contract. Since then another monthly payment was taken from my account and I have received an email saying a further months bill is going to be taken. I have been on live chat but was basically fobbed off. 

I have been charged for calls made via Microsoft Teams whilst on holiday in Mauritius. My phone had roaming deactivated and I made the call whilst attached to Wi-Fi so I don't understand why I have been charged as if it was a regular telephone call. Why is making a call via MS Teams not the same as making a call via WhatsApp?How can I avoid future charges when using Teams?

Recently changed contract with ID to SIM only and couldn't see where to change the direct debit amount. The previous contract amount has just been taken from my bank. 

Hi i have been charged twice this month please i need help 

Can anyone please tell me what are the pay as you go rates and conditions as I just want it for Emergency use Not day to day use ta.

I joined iD Mobile recently, but I’m still within my 14-day cooling-off period and have decided to leave. My SIM was activated on 10 October, and I’ve already started the number-porting process to another network.I’ve been trying to reach someone on live chat all day, but it keeps saying no one is available. My plan was £8 a month, but I’ve received a message saying my estimated final bill will be £13.52, which apparently includes line rental. I just wanted to check — if I’m cancelling within the cooling-off period and only used the service for a few days, should line rental still apply, or will that be adjusted once the account is closed?I’d be grateful if someone could confirm that the cancellation will go through once the number ports out, and whether I’ll only be charged for the days I’ve used.

I keep receiving text messages from id saying 'Calling abroad from the UK is chargeable and is not included in your standard allowances or add-ons. For international calling rates, please visit our international call charges page: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges'I have also logged into the app for my account and it says my upcoming bill has some additional charges (however I cannot see what they are for). I have not been out of the country so I want to check if I'd thinks I am roaming and are charging me (I have turned off roaming on my device). There seems to be no way to contact ID for this help.

Can you my phone bill due date please 

I upgraded my contract in December 2022 but I have come to realise my old contract was still active and being charged all this time. I discovered this early 2024 and contacted customer services and the agreed to cancel it but i have just realised i was still being charged for bot contracts. 

I had a letter from lcs debt collectors saying I owe I’d mobile money. I contacted id mobile and was told I owed no money. Lcs were very unhelpful when I explained this.I checked Equifax credit agency who show this as an adverse debt. As I don’t owe anything I now have an adverse debt on my credit agency through no fault of my own.  How do I get the adverse debt removed from the credit agency?

Have a contract SIM from your company and my bill is 8 pounds per month on contract and now today I have seen it's 33 pounds  which is unacceptable and when I got this package the data package was 50 GB now they decreased it to 30 GB and other thing is that bill should be 8 pounds and now  I can see my bill is 33 pounds which is unacceptable I can't pay more than what is in contract and also there should be a cap on usages and there is no option in your app to put a cap on your usage so please look into it I can't pay that much. Also correct my bill and recent me 8 pounds .

Iv spoken to someone about my outstanding bill to arrange getting my phone put back on had my benifits stopped why iv not paid it but sorted that now said 48 hours would either turn it bk on or message me but herd nowt need my phone bk on 

Hi, I don't understand my bill 

Hi there, I can't find my October bill in the app or view your previous bills section, can I have a pdf of it by email at { REMOVED }.