Skip to main content

Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 923 Topics
  • 2,576 Replies
923 Topics
J
New
 Contributor
asked inBills, Payments & Charges.
Paid my monthly bill twice!
Hi I received a text saying that my monthly bill could not be taken from my bank account - I have just changed the bank so it didn’t surprise me. I paid with a debit card but then a couple of days later the same amount was taken from my bank by direct debit. Essentially, I have paid the bill twice. What will happen now? Thanks
646
Tyler
C
New
 Contributor
posted inBills, Payments & Charges.
bill 1-3-25 to 31.3.25
So my next bill which is for 1.3.25 to 31.3.25 this is March just because the direct debit gets taken out in April does not mean you can up the price for my contract .contract price rises happen in April.not March this is disappointing all the people you do this to is a disgrace and you are making money from all these people when their price should not change untill April
191
Tyler
Wilf Brehme
Community Member
posted inBills, Payments & Charges.
why have i been charged 3 times for the same bill
I have now been charged 3 times for 1 bill. Money taken 3 times.
162
Tyler
Carole Layne
Community Member
asked inBills, Payments & Charges.
add on didnt work but still been charged
I paid for an add on to use my phone in Northern Cyprus but it wouldn't work. I have been in touch about this and requested a refund for the add on. I have just had my DD taken and I have been charged for the add on.
152
Tyler
Charlie Gosden
Community Member
asked inBills, Payments & Charges.
financial hardship
Hello I’m currently going through financial hardship unfortunately lost my job however I can pay my bill on Friday 28th march
232
Tyler
Kevin Hartley
Community Member
posted inBills, Payments & Charges.
bills
Hi id mobile currently my direct debit is being paid on the 16th of each month i would like this to revert back to my original date which was the 12th of each month regards Kevin Hartley
182
N
Jimme Bonestroo
New
 Contributor
posted inBills, Payments & Charges.
help me give you money
hi there my name is jimme bonestroo ive been trying to pay an outstanding balance and re setup my direct debit for ages have gotten a letter about it ive not got my id mobile sim in as im currently abroad and will be for the next 6 months i cant login to pay nothing will let me call the automated numbers to pay. Please help me give you money. This is just impossible i there my name is jimme bonestroo ive been trying to pay an outstanding balance and re setup my direct debit for ages have gotten a letter about it.account number 11766730amount due 20 pounds ive not got my id mobile sim in as im currentl
768
Matthew T
M
New
 Contributor
posted inBills, Payments & Charges.
ID are Useless
I have been trying to pay my bill. Service cut, no way of speaking to anyone to resolve, had the bank reverse the payment and tried again, same problem. This company is an absolute disgrace, completely screwed up my work day. No doubt won't have a response to this either.
221
MZone
Janetglynn24
Community Member
asked inBills, Payments & Charges.
manual payment taken twice
I tried to make a manual payment in the app via my visa debit card (registered with iD and used successfully before). After the first try I was informed that it wasn't successful, so (stupidly maybe) I tried again, once again the app declared that it wasn't successful...but when I looked in my bank later I have 2 pending payments to iD, how can I get a refund?
482
Matthew T
K
Community Member
asked inBills, Payments & Charges.
Syed Zaidi
I have paid my bill but my account is still in suspension
121
Matthew T
Z
Community Member
asked inBills, Payments & Charges.
already paid my bills but the dashboard still shows outstanding balance
311
Matthew T
M
Community Member
asked inBills, Payments & Charges.
paid my balance and Id still asking for money
So I’ve paid my balance they still ask for money contact live support they said they are “resolving the issue “ I am absolutely livid right now.I have school in the morning which is far from my house and I am quite a vulnerable person I woke up to double check if I can use my data but suprise I can’t worst customer service ever causing me stress now because I won’t be able to load any music /shows for my long journey to school or even contact anyone if anything bad happens definitely asking for compensation for the sheer inconvenience and this has caused me.Even checked this dashboard out to find out people are having the same problem as me as recent as 2 hours ago seriously ID fix up not only your unreliable customer support but also you service.Still can’t fathom how you take money out the account yet can’t provide the service which is on a contract
211
Matthew T
M
New
 Contributor
posted inBills, Payments & Charges.
Bill paid but no service,
I have paid my bill, there are multiple transactions pending in my bank for the amount needed, but haven't been accepted, I need to speak to someone to get service restored
311
Matthew T
J
New
 Contributor
posted inBills, Payments & Charges.
billed twice on same day
Hello, I have been billed twice on the same day. Double payment taken from my account. I have not made any extra payments. Looking on this forum, seems to occur a bit too frequently! Please assist. Thanks
335
Tyler
L
New
 Contributor
asked inBills, Payments & Charges.
Final bill charge even though no usage
I returned my new phone before even opening the package or inserting the sim card so there was no usage but I am still being charged a final bill of £5.26 Why?
283
Tyler
H
Community Member
asked inBills, Payments & Charges.
How to check it I can't hotspot
Do I have unlimited hot-spot?
201
Tom
Rob Beard
Community Member
posted inBills, Payments & Charges.
probelm paying bill
Hi I was wondering if I could pay my bill next month with out getting cut off I've just got a new job and don't recieve payment till 16th of next month . I have a bill due on Monday. Could you please not put the barring on both my sims as I need thus for work. Hope you understand
253
Tyler
Peter Aldridge
New
 Contributor
posted inBills, Payments & Charges.
charged for ringing a mobile no.
Hi, just looking through my March bill and have been charged for a call to a mobile no. Please advise, thanks, Pete
978
Tyler
B
New
 Contributor
posted inBills, Payments & Charges.
April CPI increase 2025
Hi I just received a text message from ID saying that my bill from April Will be affected by the CPI. But I got my Upgrade on the 14th January this year and it says on my Contract that the CPI won't go up until next April . So it shouldn't go up ? Thanks
633
Tyler
J
Community Member
asked inBills, Payments & Charges.
leave ID mobile
I want to leave and get my final bill
712
N
J
New
 Contributor
asked inBills, Payments & Charges.
random extra charges
My phone bill is £8 and is showing up as £9.51 but I can’t see where these extra charges have amassed from how do I sort this thanks
363
Decembersangel72
J
New
 Contributor
asked inBills, Payments & Charges.
still cant pay bill
I have tried the app, website and calling to manually pay my phone bill numerous times. On the app or website I get an oops error and if I call it says we cant process your payment at this time. What am I supposed to do?
462
Tom
Rob303
New
 Contributor
asked inBills, Payments & Charges.
wrong bill amount ?
My monthly charge is £8 on sim only. In april a few days after bill payment date my account showed bill so far £33 ??, i went on live chat to find out what this extra £25 was only to be told they could not see this £33 on their system. My May bill arrived and it was my usual £8 but the £33 was again showing as bill so far payable early June. The same has happened this month with this £33 now payable early July !!!. I don't understand how ID cant see this on their system when it is generated by them ?
33512
Tom
T
New
 Contributor
posted inBills, Payments & Charges.
Cancelled Contract within 14 days
Hi, I cancelled my contract within the 14 days cooling off period and believe that an outstanding debt has been passed onto a debt collection agency. I received an email to say my cancellation has been approved and another all outstanding bills has been paid but I have been receiving calls from an agency related to id mobile debts. Can anyone help? Thanks
513
Tyler
M
New
 Contributor
posted inBills, Payments & Charges.
Being charged twice for my mobile
Hi, Reference: ... I have looked at my bank statement and I am being charged twice, £15.60 & £7.00, for my one mobile. My old contract was for the amount of £15.60 and this should of been cancelled. My current contract is for the £7.00 I’m being charged a month. Please could you contact me asap. I would also like my PAC code. Many thanks, Mrs Wood
363
Tyler
Terms & Conditions