Bills, Payments & Charges.

I can’t log in with my mobile number to view my plan or pay my bill

so my handset contract is finished why is my payment remaining the same when i have paid off my handset?

When is first became an IMobile user my agreed bill was 25.99. This lasted 3 months.  Since April 25 onwards I've been charged the following for May-Oct.£42.78 £46.98 £48.78 £52.14 £47.28 £47.28 £47.28The monthly recurring charges (whatever that is) started un April at an extra £12.50 and increases every month. Thr increase now stands at an extra £16.25 on top of monthly bill. I haven't change my phone tariff or upgraded.Why have I been charged all this? 

I am unable to download my bill for September but all my older bills are downloading fine.It's almost impossible to get in touch with anyone and then when I do eventually get through on the live chat or FB messenger it's like one message from the agent every 30mins.....and counting!  

When will my service be restored as can’t make any calls etc 

Hello I'm struggling to pay bills this month. I'll sort everything by 24th November.  I'm sorry for delay 

Hello I'm struggling a little bit this month and I'll be apke to start pay from 24th of November. I already spoke with bank to cancel payment as it took my last money from my acc.. I'll get it sorted by 24 of November.  

I pay my bill every month and last paid on 2/7/25 (just over a week ago) iv juat been cut off and shown on the app i owe 2 months bill even tgough iv paid. Iv also seen a payment showing as december 2025 which is in 5 months time? I cant call my doctors back as you have cut me off when i have paid my bill and next one is showing due on 29th july. I have messaged you on facebook messenger too

I was recently sent a letter from a debt collector (iCSDR) demanding £20.90. despite conversations months ago regarding the issue. I only owe for November. Your account system makes no sense at all. For some reason, I do not know, payment failed! The same day, payment went through. Then you took 2 x £20 = £40.00 from my account on the same day in July.  This meant I was paid up until the end of October. My monthly payment is £10 per month. I will owe £10 for November but do not owe you £20.90 I need you to rectify this and close my account.  This is appalling service as I dealt with this in July when i got the first a demand despite me being in credit for for £30.      

Add on was added to my account without my permission 

Its took the money out of my account twice for my phone bill, im not happy with this can you cancel the pending transaction please.

J

Hi Please can someone advise,I've set up a DD on a few occasions in the last years but it never takes the DD and I have to pay manually, it's also noticed that I'm missing payments on my credit register when I'm not. Today is the same been cut of as i haven't paid and told Todo so immediately, which I always do on that day but then sometimes my phone doesn't work for hours ! To add a little more misery on what should be a straight forward payment i get at least 2 mgs from ID mobile everyday telling my my DD has been reinstated. This is clearly an error as I shouldn't be receiving these as my DD has always been active. Without speaking to a human I've tried everything my end to fix this ! 

I need to change the bank details for my direct debit - I use METTLE - but get an error message when jniutting the details.  The message is just “oops” with no further info. 

Will I own handset at end of 24month contract or will I have to pay more to keep it?

Will I own handset at end of 24month contract or will I have to pay to keep it

How do I cancel my account  

how can i find out when my phone contract end date is?

Hello,I am writing regarding a defaulted iD Mobile account showing on my Experian credit file for the amount of £40. Unfortunately, I no longer have the associated phone number.Could you please help locate the account using my name, date of birth, and address so I can clear the balance immediately?Full Name: { REMOVED }Date of Birth: { REMOVED }Current Address: { REMOVED }Once located and settled, please confirm in writing that the balance is cleared and the account closed, and if possible update the default entry as a gesture of goodwill because I wasn’t aware of the outstanding balance.Thank you for your help.

I’m applying for a mortgage and have had a missed payment on ID Mobile flagged up on my credit score. My mortgage provider says I need a letter on headed paper from ID Mobile to prove that I’ve now paid the debt, I have. How do I get ID to give me this letter?

Hello,I am writing regarding a defaulted iD Mobile account showing on my Experian credit file for the amount of £40. Unfortunately, I no longer have the associated phone number.Could you please help locate the account using my name, date of birth, and address so I can clear the balance immediately?Once located and settled, please confirm in writing that the balance is cleared and the account closed, and if possible update the default entry as a gesture of goodwill because I wasn’t aware of the outstanding balance.Thank you for your help.

Hi,I returned my iPhone 17 Pro Max, and three days later I received a final bill email showing an outstanding balance of £-10.85. I paid £529 upfront, and £29.99 was taken by direct debit from my account. However, I haven’t received any refund yet. Could you please check the status of my refund? Thank you,Rajan

I changed my direct debit date ages ago and it said my next bill will be slightly higher and taken on the 5th. You didnt change the date, tried to take it early, then cut me off and say I owe 2 months. Your online chat doesnt work and any attempt to contact you to sort this is useless.I'm having to post a question for billing that should be sorted !!!So what now? Watch this forum for an answer? This is a joke for customer service

Hello, I accidentally paid twice for this month’s iD Mobile bill, not knowing it would also come out of my direct debit in lieu of using what credit I put in. I've tried for a few days straight to get in contact with an agent for this credit to return to my account but nobody has been available. Any advice?Thanks.

I ordered a phone for my daughter and she did not use the ID mobile sim it came with as she wanted to go with another provider. My most recent direct debit failed, I do not know why as there was money in my account to take it, it failed a second time, now I have had an email from ID mobile stating my direct debit has been cancelled and threatening with debt collection, I just want this money paid, I cannot pay via phone as it wants the ID mobile number, it is impossible to get through via online chat, I am clicking on the right section and nothing is happening. This is making me very worried and anxious, surely there is a way to pay without ID mobile number this is getting ridiculous now.