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Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 921 Topics
  • 2,571 Replies
921 Topics
Carole Layne
Community Member
Carole LayneCommunity Member
asked in Bills, Payments & Charges.
add on didnt work but still been charged

I paid for an add on to use my phone in Northern Cyprus but it wouldn't work. I have been in touch about this and requested a refund for the add on. I have just had my DD taken and I have been charged for the add on.

152
Tyler
iD Mobile Employee
Charlie Gosden
Community Member
Charlie GosdenCommunity Member
asked in Bills, Payments & Charges.
financial hardship

Hello I’m currently going through financial hardship unfortunately lost my job however I can pay my bill on Friday 28th march

232
Tyler
iD Mobile Employee
Kevin Hartley
Community Member
Kevin HartleyCommunity Member
posted in Bills, Payments & Charges.
bills

Hi id mobile currently my direct debit is being paid on the 16th of each month i would like this to revert back to my original date which was the 12th of each month regards Kevin Hartley 

182
N
iD Mobile Employee
Jimme Bonestroo
New
 Contributor
Jimme BonestrooNew
 Contributor
posted in Bills, Payments & Charges.
help me give you money

hi there my name is jimme bonestroo ive been trying to pay an outstanding balance and re setup my direct debit for ages have gotten a letter about it ive not got my id mobile sim in as im currently abroad and will be for the next 6 months i cant login to pay nothing will let me call the automated numbers to pay. Please help me give you money. This is just impossible i there my name is jimme bonestroo ive been trying to pay an outstanding balance and re setup my direct debit for ages have gotten a letter about it.account number 11766730amount due 20 pounds ive not got my id mobile sim in as im currentl

768
Matthew T
iD Mobile Employee
M
New
 Contributor
Misherwood90New
 Contributor
posted in Bills, Payments & Charges.
ID are Useless

I have been trying to pay my bill. Service cut, no way of speaking to anyone to resolve, had the bank reverse the payment and tried again, same problem. This company is an absolute disgrace, completely screwed up my work day. No doubt won't have a response to this either. 

221
MZone
Platinum 
Contributor
Janetglynn24
Community Member
Janetglynn24Community Member
asked in Bills, Payments & Charges.
manual payment taken twice

I tried to make a manual payment in the app via my visa debit card (registered with iD and used successfully before). After the first try I was informed that it wasn't successful, so (stupidly maybe) I tried again, once again the app declared that it wasn't successful...but when I looked in my bank later I have 2 pending payments to iD, how can I get a refund?

482
Matthew T
iD Mobile Employee
K
Community Member
KazimZaidiCommunity Member
asked in Bills, Payments & Charges.
Syed Zaidi

I have paid my bill but my account is still in suspension 

121
Matthew T
iD Mobile Employee
Z
Community Member
zangyj92Community Member
asked in Bills, Payments & Charges.
already paid my bills but the dashboard still shows outstanding balance

 

311
Matthew T
iD Mobile Employee
M
Community Member
mikaelCommunity Member
asked in Bills, Payments & Charges.
paid my balance and Id still asking for money

So I’ve paid my balance they still ask for money contact live support they said they are “resolving the issue “ I am absolutely livid right now.I have school in the morning which is far from my house and I am quite a vulnerable person I woke up to double check if I can use my data but suprise I can’t worst customer service ever causing me stress now because I won’t be able to load any music /shows for my long journey to school or even contact anyone if anything bad happens definitely asking for compensation for the sheer inconvenience and this has caused me.Even checked this dashboard out to find out people are having the same problem as me as recent as 2 hours ago seriously ID fix up not only your unreliable customer support but also you service.Still can’t fathom how you take money out the account yet can’t provide the service which is on a contract 

211
Matthew T
iD Mobile Employee
M
New
 Contributor
Misherwood90New
 Contributor
posted in Bills, Payments & Charges.
Bill paid but no service,

I have paid my bill, there are multiple transactions pending in my bank for the amount needed, but haven't been accepted, I need to speak to someone to get service restored

311
Matthew T
iD Mobile Employee
J
New
 Contributor
JuventinoNew
 Contributor
posted in Bills, Payments & Charges.
billed twice on same day

Hello,I have been billed twice on the same day. Double payment taken from my account. I have not made any extra payments. Looking on this forum, seems to occur a bit too frequently!Please assist.Thanks

335
Tyler
iD Mobile Employee
L
New
 Contributor
lyptNew
 Contributor
asked in Bills, Payments & Charges.
Final bill charge even though no usage

I returned my new phone before even opening the package or inserting the sim card so there was no usage but I am still being charged a final bill of £5.26Why?

283
Tyler
iD Mobile Employee
H
Community Member
HakrulCommunity Member
asked in Bills, Payments & Charges.
How to check it I can't hotspot

Do I have unlimited hot-spot? 

201
Tom
iD Mobile Employee
Rob Beard
Community Member
Rob BeardCommunity Member
posted in Bills, Payments & Charges.
probelm paying bill

Hi I was wondering if I could pay my bill next month with out getting cut off I've just got a new job and don't recieve payment till 16th of next month . I have a bill due on Monday.  Could you please not put the barring on both my sims as I need thus for work.  Hope you understand 

253
Tyler
iD Mobile Employee
Peter Aldridge
New
 Contributor
Peter AldridgeNew
 Contributor
posted in Bills, Payments & Charges.
charged for ringing a mobile no.

Hi, just looking through my March bill and have been charged for a call to a mobile no. Please advise, thanks, Pete 

978
Tyler
iD Mobile Employee
B
New
 Contributor
BTRG3291New
 Contributor
posted in Bills, Payments & Charges.
April CPI increase 2025

Hi I just received a text message from ID saying that my bill from April Will be affected by the CPI. But I got my Upgrade on the 14th January this year and it says on my Contract that the CPI won't go up until next April . So it shouldn't go up ? Thanks

633
Tyler
iD Mobile Employee
J
Community Member
Jordan MonksfieldCommunity Member
asked in Bills, Payments & Charges.
leave ID mobile

I want to leave and get my final bill

712
N
iD Mobile Employee
J
New
 Contributor
JayogunwaleNew
 Contributor
asked in Bills, Payments & Charges.
random extra charges

My phone bill is £8 and is showing up as £9.51 but I can’t see where these extra charges have amassed from how do I sort this thanks

363
Decembersangel72
Silver Contributor
J
New
 Contributor
Jmckay712New
 Contributor
asked in Bills, Payments & Charges.
still cant pay bill

I have tried the app, website and calling to manually pay my phone bill numerous times. On the app or website I get an oops error and if I call it says we cant process your payment at this time. What am I supposed to do? 

462
Tom
iD Mobile Employee
Rob303
New
 Contributor
Rob303New
 Contributor
asked in Bills, Payments & Charges.
wrong bill amount ?

My monthly charge is £8 on sim only.In april a few days after bill payment date my account showed bill so far £33 ??, i went on live chat to find out what this extra £25 was only to be told they could not see this £33 on their system.My May bill arrived and it was my usual £8 but the £33 was again showing as bill so far payable early June. The same has happened this month with this £33 now payable early July !!!.I don't understand  how ID cant see this on their system when it is generated by them ?

33512
Tom
iD Mobile Employee
T
New
 Contributor
Tonymccabe84New
 Contributor
posted in Bills, Payments & Charges.
Cancelled Contract within 14 days

Hi, I cancelled my contract within the 14 days cooling off period and believe that an outstanding debt has been passed onto a debt collection agency. I received an email to say my cancellation has been approved and another all outstanding bills has been paid but I have been receiving calls from an agency related to id mobile debts. Can anyone help? Thanks

513
Tyler
iD Mobile Employee
M
New
 Contributor
MWood1979New
 Contributor
posted in Bills, Payments & Charges.
Being charged twice for my mobile

Hi, Reference: ...I have looked at my bank statement and I am being charged twice, £15.60 & £7.00, for my one mobile.  My old contract was for the amount of £15.60 and this should of been cancelled. My current contract is for the £7.00 I’m being charged a month. Please could you contact me asap.I would also like my PAC code.Many thanks,Mrs Wood 

363
Tyler
iD Mobile Employee
Jaymee Michaela Dunnings
Community Member
Jaymee Michaela DunningsCommunity Member
posted in Bills, Payments & Charges.
billing

how do I do a live chat or contact id directly?

252
Tyler
iD Mobile Employee
S
Active Contributor
ScotsannActive Contributor
posted in Bills, Payments & Charges.
final bill

My account has been disabled as I'm leaving ID. I'm not sure why my final bill.is no high and I haven't been sent an actual bill. How can I view this to see what all the charges are.

454
Tom
iD Mobile Employee
Rob Kraft
Community Member
Rob KraftCommunity Member
posted in Bills, Payments & Charges.
bills

   

41
Tom
iD Mobile Employee
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