I took out a contract with iD mobile for unlimited texts and minutes, 500gb of data and an iPhone 17. I checked coverage beforehand and there was excellent 4G in my area.  Delivery of the handset was quick and it was easy to get my number switched over. Unfortunately, that was the only positive part of my experience with iD, which is still dragging on.  I had my previous (giffgaff) SIM card in my new (iD) handset for a few days until my number was switched over - no problems with coverage etc at all. As soon as I switched to iD and started using their network, I had issues - completely unpredictable data availability that occasionally worked fine but more often than not had period of between 10 minutes and 2 hours where nothing that needed internet worked at all.  I tried to contact id repeatedly and their chatbot just took me in circles. I tried to raise a complaint via their complaints form - but on clicking submit, was redirected to the c

Payments 

Hi I pay my bill yesterday is was taked from my account but today you block my phone 

I sent a normal text message on Christmas Day to all my friends (50+). For some reason this was sent as a mms and therefore I was charged £28!!! why was this sent as an mms rather than sms

The most I can select is £25. I need to increase this to £75 please. How do I go about it?

The sim only deal i bought was for 108GB at £9. Now I've got the sim the app tells me I'm getting 100GB at £10. Shouldn't id stick to the advertised details? What can I do about it?

I have been charged nearly £60 for absolutely nothing I’m Brasil.  I’m outside the add on destinations and I’m not using any of the services of my phone. data or calls as none work. I have disabled the data roaming and also there is a cap on my account of £45. In summary my phone doesn’t work here.  However, I have been charged £57 pounds for absolutely nothing. Mobile data is off and data roaming was capped and still is charging me for no service. I want to dispute this charge, this is a scam that not going to fall.  How can I report and dispute this charge? This is unacceptable.  

I have checked my payments, I have 3 payments taken for November and also my bill should be £5 a month not £10.  Please arrange to credit my account. 

Hello,Joined ID Mobile on the 1st December SIM only the bill was created on the 2nd, with payment due on the 16th December by direct debit. No monies has been taken today, but logging into my Id mobile app says payment taken on the 14th of December.Customer service on live chat told me to wait a few days; my bank has no problems processing direct debits.Where do I go from here?

I ordered a SIM only contract in June 2025 which had a promotion to get a £50 gift voucher. I still haven't received this nearly 6 months later. When will it be delivered?

Hi,I am thinking of leaving ID could you inform me if I would need to pay any fees and how much this would be please 

If I increase my data to a higher package will I be held to term? 

payment has come out twice and theres noone to speak to. 

As my daughter has grown up I'd like to switch her SIM into her name (and move the DD too). How do I do this?

Hi my bill is usually 44.99 but this month you have added that for line rental plus 45 for calls data amd txts. I can't access the live chat and dont know how to contact you to get this sorted 

I received this text from ID mobile.   You've now used 80% of your plan's data allowance. This does not include any add-ons you may have. If you exceed your allowance, you'll be charged 10.24p per MB. Stay in control of your usage with the iD Mobile app.  I can’t have used 89% of my plan allowances. 

Hi I have upgraded my account to unlimited data and I have been charged but it’s not given me unlimited data for the month. 

Apologies in advance for a question that’s probably been asked 1 million times but we are going to France for a week next week and my understanding is that I can make phone calls in France back to the UK at exactly the same call rates as if I were back home in the UK - and I believe it applies to landlines as well as to mobile phones. I believe also that data rates are the same as well - in other words - whether I am in the UK uploading and downloading or whether I am in France doing the same thing, it makes absolutely no difference?  If I have got any of this wrong, please let me know.thanks Pete

Hello,my contract is started in 20 August but yet now showing in my credit files Transunion and Equifax. I contacted them and after checking details said can’t find on data base and most contact you.In Equifax can see hard search from your company. Please help to resolve this issue. best regards.  

I have had a text to say they have cancelled my direct debit due to 2 failed tries . I know only one try has been done and now I have a email saying I have cancelled direct debit which is wrong as it's still live in my bank account. Live chat just says no one available . In a emergency contacting this company is crap. I only have 1 more month to go till renewal and now I am on restricted services 

Hi, we have reinstated your Direct Debit as requested by your bank. If you believe this was done by mistake, please contact your bank or our support team at idmobile.co.uk/contact-us

I have sent an email before which has come back as the wrong email and tried to cancel my contract as I’ve not used it and couldn’t get the eSIM to work so I have changed to gifgaf so I want my money back!

I wanted to increase my bill cap above £25, as I am out the country and needed to make call to my bank from my registered no, but as i reached my bill cap i cant make call, I paid £50 on the iDmobile online, but I dont know where that went, as I still cant make any calls, can you please help me on this how to increase that and where my £50 payment went. Thanks

I need to get proof of purchase to claim my free gift, can anyone assist please? I've tried the chatbot but it kept disconnecting...

So I decided to do an upgrade before my last contract ended. I had in place at the time unlimited  data everything. I chatted to an upgrades team and decided to get the galaxy s25 ultra. Also with unlimited data.  However I now have charges on the account for data used outside of the plan that total £95.44 during the upgrade process from my last phone to my new one. Clearly they have not applied the bolt on at the time of the upgrade properly. I have tried many times to try to resolve this issue. I have raised a complaint. My current bill outstanding is £95.44 it should be £41.99 per month. Anyway as I am still in a cooling off period I am seriously thinking of cancelling my contract and returning the phone. You can never get anything resolved with company because half of the agents just don't understand what your chatting about. Its just ridiculous. However the agent tried to off me £20 off my next bill in compensation. Im not going to be paid off for incompetent staff membe