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Perryleighxx
New Contributor
Nov 5, 2026 1:49 PM UTC

i cant pay my bill till the 24th november

I can’t pay my bill till the 24th November so I need my phone unrestricted as my daughter not very well and I need to phone just incase to get a lift to the hospital so I need it unrestrictinf please and thankyou 

1 reply

Menasia.E
iD Mobile Employee
Menasia.E
iD Mobile Employee
Nov 6, 2026 5:52 PM UTC
 

Hi there,

 

I’m sorry to hear about your situation, and I hope your daughter feels better soon.

 

Unfortunately, we’re unable to remove any restrictions on the account until payment arrangements have been reviewed. However, you can contact our Live Chat team using the link below to request a payment extension:

Live Chat Support

 

Once submitted, a payment extension request is typically reviewed within 48 hours. Please note that approval is not guaranteed and will depend on factors such as:

  • The outstanding balance on the account.
  • How many invoices have been generated.

 

Our team will assess the request and advise you of the outcome as soon as possible.

 

Kind regards,

 

MenasiaE

The iD Mobile Team

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