overdales are pushing for debt that has been paid

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I have received an email and letter from overdales regarding a debt owed to you for the phone purchased in 2024. These payments have been coming out of my account however there is a debt on the account bigger than the total purchase of the order. Seeking advise as to engage with overdales as the reviews are showing 93% 1* reviews based on their approach and tactics

WelshPaulAnswer

Platinum  Contributor

You need to chat with a live chat agent. You can do that by clicking the link below:

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

You need to chat with a live chat agent. You can do that by clicking the link below:

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.