Hi there,I hope there’s someone out there who can help.My 92 year old father-in-law took out a monthly sim only plan in July.  After a couple of months he lost the phone so he went out and bought himself a new one (with a new contract).  He then made the classic mistake of cancelling the direct debit without cancelling the contract.He’s now received an email from ID mobile because he hadn’t paid.  I went up today to sort it out (he’s just over an hour away from me) but there were loads of problems when I was trying to access his account online (presumably connected to the Amazon web problems today).I’ve just got home and was able to login to his account.  However, when I tried to add his old phone number to it, I got stuck because I obviously cant receive the code that is sent to it by SMS.I just want to pay off the outstanding amount and cancel the contract.  Is there any other way I can do this (preferably without having

I've just realised I've been getting charged 6pounds a month fir a contract I finished in 2022. I went in store and upgraded. The old account obviously wasn't stopped. I stopped the account. Im now getting threatening emails telling me to pay another 6pound. I've tried logging in etc to pay, but it just niw shows me my new contract. Not sure what else I can do? Can't believe I've been getting charged,in the background, without knowing, for a 3year old account, surely they can see the number is no longer used. Then ti get the aggressive emails, with no means to pay,as account no longer viewed is disgusting. Hopefully someone will get in touch and help remedy this issue. Thanks in advance. 

Hi first of all I’ve been trying over the last few days multiple times to speak to someone on the live chat but the ai chatbot is completely useless and just regurgitates the same unrelated information from the FAQ section of the website, and fails to connect me to a human who can help. The UI is also buggy.  The actual problem I have is that I ordered a phone expecting to be able to transfer my number from under my father’s name (on an id plan) to mine on the new plan. When I found out this was impossible I managed to speak to someone to return the phone, and I was told that I would receive a full refund but I had to pay the postage. I’ve done this but have received a final bill email. Firstly I’d like to understand why I am required to pay this, but secondly I cannot pay it as I cancelled my direct debit when I received the refund, expecting that to be it. My plan was never added to my id account as I returned it immediately, and I cannot add the plan now as it needs

 Good Morning  , so im a new customer after purchasing the Z-flip with the package deal of buds ect approx 8wks ago , i traded in an s22 ultra , was offered £190 which i recieved a clp of weeks ago , but im still waiting on the exrtra trade in value of £125 , when i go to fill in the form to claim there is nothing to fill in , is the payment done automatically  to your bank ? & if so who pays it is it ID or curry’s/car phone warehouse ? cheers in advance 

I have received a final demand notice 15th October but the letter is dated 5th September. I have called the 0333 number that is on the letter but it tells me that the account is upto date. I pay by direct debit as I have done for the last 9 years with ID mobile I'm finding it impossible to get an answer and the live chat is always busy try later. I really need help in resolving this please?? 

Added 2 global roaming passes by mistake can’t get through to live chat, need refund for one of them

I found a better deal for an upgrade than the ones through iD, so I wanna keep my phone number but pay off my current phone 2 months (or 1 billing month) early + switch to a cheaper SIM plan.Was planning on cancelling it to do so. Does the early cancellation fee consist of the remaining payments or is there a fee ontop of that? Or is there some easier way to do this? I assume the SIM plan switching might be a problem since it’s more of a downgrade, but I do want to stay with iD.

Hello, ID Mobile team, My name is Agnes Amara. I've received several letters indicating that I owe you £899, and I’m quite confused about this amount. I regularly make payments for my contract phone each month, and I’ve also noticed money being deducted from my account.  It’s been really difficult trying to get in touch with you, and I’m worried about which months might have been missed or there could be an error. I’ve never encountered such issues before, and I would really appreciate your help in resolving this matter. Thank you very much for your understanding.

I bought a iPhone 17 through mobiles.co.uk, wasn't happy so returned the phone. The phone was returned, accepted and I have an email to confirm this.  I have had a bill for over £900 and I can't get hold of anyone to help, I have received an email today to say I need to pay or will have debt collectors.. I am very worried mainly because there isn't a number to call, live chat says no one is available and I have no idea what to do!! Please help me

I had two bills in error, and been paying two bills for 6 months. Got sorted and said £60 refund would be processed on 29th September, no refund in my bank and cannot see a credit on my account. 

I had two bills in error, and been paying two bills for 6 months. Got sorted and said £60 refund would be processed on 29th September, no refund in my bank and cannot see a credit on my account. 

I terminated my plan 14th Oct, one year after commencing the plan and have paid charges to 14th Oct why is ID invoicing me for the period 14th Oct to 14 Nov

Please can I just speak to someone to discuss my bill!! It is impossible to actually get something resolved quickly. 

I can't readorview bills

My phone bill hasn't been taken from from account yet, it was due on the 13/10/25

Dear iD community Team,My plan is supposed to be unlimited data for a fixed price, but the iD app shows a 30GB limit. I was told not to worry, as my unlimited allowance continues after 30GB.Despite this, each month I receive this message:"You've now used 100% of your plan's data allowance. Any additional data usage will cost 10.24p per MB..."Twice my cap was reset to zero, but the issue persists, and extra charges are still added to my bill. It seems iD Mobile is not adhering to the contract, and hidden charges keep appearing.Please advise on how this will be fixed.Thank you.

I have been charged double the amount in the month of August 5 and October 4, can you please check the reason 

Why is my bill so high when I put a 0 spending cap on it ?

Why has my credit score now delinquent for late payment, I have never missed or made a late payment.

I received an email after I closed my account and my final bill is £-4.74. The email states that negative balance means I'm owed money back.When checking my account, the bill shows amount due is £4.74 Should I pay or wait to get paid back?

Is it possible to suspend my account for a few months as I use it to power the wifi router in my caravan. Won’t be using it again until April 2026. Would save cancelling and reapplying next year.

I do not seem to have any documentation with my invoice number. Can you help?

Earlier today, I submitted a question regarding roaming, and received a call from customer service.After a long call (30+ minutes) things appeared to be resolved..And then, around 7pm, after the contact number has closed, I received an email advising that some of my settings had changed…I immediately logged in and to my horror it showed that not only had my bill cap been increased from £0 to £25, but my contract has changed completely…I DID NOT agree to this, and I want to revert to my old contract immediately.The customer service rep tried to encourage an upgrade to a new phone.. I refused as I want my existing deal, sim only.Please contact me as soon as possible.Malcolm Preen 

Used the App to increase my bill cap (limit any extra usage charges) from £5 to £12 and noticed it put the extra £7 straight on my next bill. I wasn’t expecting that - I haven’t incurred any extra charges and may not but wanted to increased it to cover receiving banking texts when traveling in NZ. Is this normal or a glitch?

My bill due tomorrow on 10th but I won't Hve the money till Wednesday the 15th