Bills, Payments & Charges.

I noticed that I have been over charged twice but in Feb and Mar bill. I will appreciate your team to look at this for me. Thanks.

Hello I was wondering if I could have a extension on my bill as I’ve had a l bill come out my bank and now I’m struggling this month to pay, it would be untill the 24th  of April?

My bill is double I have a direct debit set up now my phones cut off 

Good morning,i have a question about my bill,recently ive moved houses and it cost me lots of money,im on low income and can’t pay my bill on time can i have few more weeks to pay it without being cut off please?

Hi, I have been charged twice today. Kindly refund please

I have gone over my £75 limit. I have made a payment yesterday of £100 via the app. I’m still unable to use my phone. I am currently in China and need to be able to receive calls and use text. I cant rely on everyone using WhatsApp. How long is it going to take to be able to use my phone again.

Hi I just want to asked why my bill is so high? I have been in Tunis but I haven't used my phone ther outside the hotel. Only I have got message from you and thats all. 

I have received a text message saying my plan has been disconnected due to cancelled direct debit. However when I check online and the app, it looks all ok and payment is scheduled to go out and when I check my bank, the DD is still showing as active.Going through help it suggests a known area and internal investigation needed and raise to the community - which is not really helpful.

I referred a friend to join the id SIM only plan . Unfortunately the reward is rejected without any explanation or clear reasons.I am a bit disappointed that Id mobile not upto it's promises. Is this a real reward or just a type of scam? 

Hi I’ve cancelled the wrong contract, pls can you reinstate! 

Hi there,  I’ve placed an order for myself for a new iPhone 17 order - everything went ok, I recieved an email confirming the iD order - I approved the payment via my bank app etc  My bank then sent me a text message about 10 minutes later saying they’ve stopped the payment due to “fraud” and asked me to call them - once I phoned they stated that I will have to place the order again as they have held the money  Could someone advise if I have the chance to pay it again or will I actually need to reorder? I don’t want to end up with 2 new contracts being taken outThanks

I’d like to discuss my bill going up. I feel my bill is already very high I pay £60 a month as it is. I did try to change the plan as I’ve been with ID Mobile now for almost 3 years but not given the option to. if there’s a way an agent can communicate with me to lower this bill that would be helpful as this contract has gone up 3 times since I’ve taken it out. 

I am currently out of contract but still in credit to the sum of £21.36. I have now started a new 12 month contract, can you confirm that my old 24 month will be cancelled and my new contract credited with the sum of £21.36. 

Bill came out earlier than it should of

I was shocked to get a letter from a debt collection agency for the amount of £18.53 I had no notification from ID Mobile that I owed this amount otherwise I would have paid it. I’m in my 70’s and have never been in debt before, so scared I immediately paid it but now I have the debt on my records. Why didn’t ID Mobile notify me? Even though  I’m no longer with them they must of had my email and address on record. Weren’t they legally required to inform me of the debt before they passed it on to the debt collection agency?

I moved to O2 on 24/3. I was charged my monthly direct debit on 23/3. When will this be refunded?

my 24 month package has finished but why is ot showing that theyre taking money out again but it has not been upgraded. i have tried upgrading it online but its not working.

Why has my bill gone up from 27.99 to 31.64 this month I've haven't done anything different 

145593333i made this order and did not accept the phone and it got cancelled. Can someone ensure it’s cancelled as you’ve taken money and first payment thanks 

When I purchased a 12 month plan, it was advertised that I was able to claim cashback on the plan at various points throughout it.In a welcome pack I received when joining it is stated: “How to claim your cashbackThere are two ways to claim your cashback1. By logging into your My Account and visiting thecashback section.”There is no cashback section in my account. Where do I go to claim this then if this method is outdated?

I am currently in Canada and was trying to purchase an add on roaming bundle. It turns out I bought more UK data which I do not need. How do I delete this and get it taken off my bill?(I have since purchased the correct address in for Canada.)

Hi, I keep having problems with ID, I get a text every month saying “Hi, we have reinstated your direct debit as requested by your bank” because every other month ID sends me a text saying “Hi, we have been notified by your bank that you disputed your direct debit setup with ID mobile, as a result your direct debit has been cancelled”. My direct debit is set up the day after I get paid so I know the money is always there, I’ve spoken to my bank who said they’ve never disputed my direct debit because I’ve never contacted them and asked them to do this. Does anybody know how I can fix this because it happens every few months and I keep needing to set my direct debit up as ID doesn’t take the money from my bank and I’m not sure why. thanks

My new phone arrived march 1st. On the app, it says my first monthly bill should be taken on the 11th of april for the 1-03-26 to 27-03-26, but i got charged yesterday? will i be charged again on the 11th of april?

£54 came out of my bank for direct debit but bill is only meant to be £29.99

I can’t understand why ID mobile didn’t take my monthly direct debit in February. My bank details are correct in the app. how can I contact someone to discuss this?