Bills, Payments & Charges.

I have been to Egypt for a few days & purchased a recommended eSIM to use. On day 1 I received a message to say I’d met my ID mobile usage & now my bill is £27. Can you please explain.many thanks

My sim account is £7 per month - just got second bill and it’s £12 - please explain

Whe I go to pay my bill it’s not working. My services have been suspended 

My phone bill for May and April are both over charged as my sim was off for this period 

I can't make calls.  I get a message saying I need to make a payment or change my package. 

I was charged an additional of £10 for so called data, test, call inlatest bill

I was charged an additional of £10 for so called data, test, call inlatest bill

Can I have extra time with my bill

Hi i am contacting you to know how much is left on my account for the phone as im basically done with payments for the phone has its been over 2 years nearly  

Can I have extra time with my bill

Trying to pay my bills the debt company that ID has apparently past my bills to have no recollection of my details 

I keep getting notifications that my DD has been cancelled.  I have checked and it has not been cancelled.  Why am I getting these messages?  

I have paid my bill into inactive plan that was showing in my app instead of an active one then made payment to correct plan but my previous/ inactive plan was charged also? 😟 Is this mean I have sent you free money and there is no way to get it back?

I have paid my bill twice in the same day as it didn’t process the first time but it’s been took out my bank twice now 

I have paid my bill twice in the same day as it didn’t process the first time but it’s been took out my bank twice now 

why is my bill so high already this month  

Hi  I thought that there was not going to be enough money in my account for my monthly payment for my direct debit so I paid money into my id account the day before. Luckily I did have the money in my bank account so the direct debit was taken but now my ID account is in credit. How do i get the money back that I paid in manually please? 

Why do I have an outstanding bill when I pay it every month and when is my plan due to end  

i have an existing account with ID, i just got a new cheaper deal with ID but it looks like im still being charged for both contracts, how do i close my old contract

I have a bill cap. I reached the cap with roaming charges. I paid over the amount to clear this but ID registered this as a credit , so the bill cap still showed as reached and not paid off. This stopped me making calls to the uk although I also set up an out of contract add on ? Why was the bill not paid to reduce the bill cap ?

My first payment on the app is due on06/01/2026 (American)However there is a payment taken today??

We got our bill receipt for this month to total to £114 in comparison to the roughly £40 we pay a month. When I changed the receipt for it on the app it stated I had used over 99,000 MB of data which is simply not true. After I got my 80% allowance used and then 100% text message, I stopped using my data and did not put my data on once whatsoever as continued to use wifi. I then changed my plan a week before its renewal for unlimited data. I would like an answer of explanation as to how and why this was charged this way and any possibility for a refund as this is simply wrong.

Haye Goodmorning i have plain for monthy 10£last feb you charge me 60£ a month and now that months as well so please can you tell mw why its goes up my monthly is 10£  

Haye Goodmorning i have plain for monthy 10£last feb you charge me 60£ a month and now that months as well so please can you tell mw why its goes up my monthly is 10£  

I set my new phone up on the 8th April and changed my direct debit date to the 1st of every month via the app. A payment has come out today but when I try to change the date to the first it says I already have?