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Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 390 Topics
  • 920 Replies
390 Topics
Sandy Walsh
Newbie
Sandy WalshNewbie
posted in Bills, Payments & Charges.
Sandy Walsh

I paid my bill 6 times in error so can you give me a refund please?

5
Tom
iD Mobile Employee
2 months ago
H
Newbie
HandongweNewbie
asked in Bills, Payments & Charges.
Sharp in increase in the bill for this month

My bill has gone from £29.99 to £49.89, why that Increase ?   

4
Tom
iD Mobile Employee
2 months ago
milliemae29
Newbie
milliemae29Newbie
asked in Bills, Payments & Charges.
Paid bill and still barred

Hi i paid my bill yesterday and i am still barred today. I need my phone as i have a 6 month old. Please can someone help asap!

1
Tom
iD Mobile Employee
2 months ago
J
Civilian
JordongCivilian
asked in Bills, Payments & Charges.
suspended account

My account was suspended for late payment, I’ve since paid but my services haven’t been turned back on.  my account was suspended within a matter of minutes after I received the text for a failed payment, yet since I’ve paid over 12 hours ago it’s not been reactivated. this is my only form of internet connection, I have no broadband or work wifi. Is there a number I can call to speak to an actual person? I’m currently using a hotspot connection.  

2
Tom
iD Mobile Employee
2 months ago
J
Newbie
JroNewbie
asked in Bills, Payments & Charges.
DD Failed - can i pay same day with card

Hi. Due to an issue with my payroll dept, my salary wasnt in at midnight and my monthly DD failed before i had notice about banking issue, and could get alt funds into account.Payment is showing as successful on bill... but has been rejected by bank. I would like to pay balance now on the actual due date with my card to avoid being late to allow my account to be in credit and never overdue. Can you confirm if balance is paid with card today, is it policy for ID mobile try to take DD again... (i do not want duplicate payment).  Can this be stopped if i cancel DD at bank, or would it be better to wait for the second attempt, or will this reflect as a late payment?  Sorry for the essay. I've just left it too late to speak to an advisor and in 2 minds about duplicate payments... I could potentially have several as I've had several missed payments today and trying to pay them with card  ☺️

1
Tyler
iD Mobile Employee
2 months ago
P
Civilian
pwfarthingCivilian
asked in Bills, Payments & Charges.
Puchasing a pay monthly phone plan

After logging into my account and selecting a plan, for example the £20 unlimited data, minutes and texts for the month plan, I get to the payment page, type in my card payment details and the page briefly says “oops something went wrong” and then I’m back to the previous page before payment.there seems to be no way that I am able to pay for any plan I want. I have tried with multiple cards and have checked my name and address details! Please help?

2
Tyler
iD Mobile Employee
2 months ago
HeyDes
Newbie
HeyDesNewbie
asked in Bills, Payments & Charges.
7 day old new customer and already getting 'Outstanding Payment' notifications

Thought I would come here for help seeing as customer support is non existent and the live chat AI is terrible.I bought my Pixel 7a last week (20th June) from Carphone Warehouse on a 24 month iDmobile contract. l paid an upfront cost of £59 and it said I pay £14.99 each month thereafter. I set up my direct debit, pay what they ask and await my phone. Everything seems normal.Today I get an email saying my direct debit had been cancelled and that I need to set it up again through the app (it hasn't because they never put one through according to Lloyds Bank). I log onto the app, go to billing and see a big red banner saying I have an outstanding £14.99 payment a week into my contract. Below it it says my first months bill is due 3rd August (date I selected for direct debits). I paid the £14.99 as the email basically threatened my credit rating and I can't set up the direct debit it asked me to because it's telling me I owe money.A few minutes later I go back on the app to see it still sa

1
Tyler
iD Mobile Employee
2 months ago
Anwar Haq
Newbie
Anwar HaqNewbie
posted in Bills, Payments & Charges.
billing

I was charged twice after i left id mobile why?

1
Tyler
iD Mobile Employee
2 months ago
F
Newbie
Fjaudat18Newbie
asked in Bills, Payments & Charges.
Paid my bill but still my services are not restored?

Hi, I’ve paid my bill immediately as it was cut off, as I forgot that I hadn’t had my direct debit set up. But Still nearly 24 hours later and whenever I try to ring anyone I just get an automated message saying This is customer service and your bills are up to date, Thanks and hangs up? What’s that mean? And this is very frustrating as I have Epilepsy and can’t be without my phone, it’s very important and I need to ring my doctor over an hour ago, and still I can’t? Please can someone help asap? This has never happened to me before. It’s so annoying that you can’t physically talk to someone! I’ve been with ID for about 6 years or more! Thanks for any help, much appreciated.  

1
Tyler
iD Mobile Employee
2 months ago
Heather Wilkinson
Newbie
Heather WilkinsonNewbie
asked in Bills, Payments & Charges.
credit score query

Hi I am trying to get some errors of missed payments which were not missed as two accounts were set up in error to be taken off my account from 2022 as it is affecting my credit score. Please can you advise who I can contact about this please?

3
Tom
iD Mobile Employee
2 months ago
Harry Woodhead
Newbie
Harry WoodheadNewbie
asked in Bills, Payments & Charges.
double chatged

Hi I have been charged twice on the same day the same amount as my normal monthly payment. I am not sure why that is. Can someone get in touch?

1
Tom
iD Mobile Employee
2 months ago
B
Newbie
Bethany070605Newbie
posted in Bills, Payments & Charges.
bill

Can i pay so much of my bill to get my service back on

1
Tom
iD Mobile Employee
2 months ago
Ronan Gough
Newbie
Ronan GoughNewbie
asked in Bills, Payments & Charges.
Paying bill without a phone number

Hi, i have an ongoing contract where my sim isnt recognised so i dont have access to the number I am receiving letters demanding i pay but there is no way to pay this bill without the phone number Please advise

1
Tyler
iD Mobile Employee
2 months ago
T
Civilian
Talha_arifCivilian
asked in Bills, Payments & Charges.
Help with cancelling cancellation request and bill

I purchased my 24 months id mobile contract from currys/pc world that included an iphone 13 pro max and id mobile sim. I recieved my end of contract notification email on 07-06-2024 stating that my minimum contract period for 24 month handset plan ends on 26 June 2024. On the 29th I received an email that my monthly bill is ready which is £48.75. On the 30th june 2024 I bought a new id mobile plan through their app £10 a month because my 24 months old contract had finished. But still on the id app they are asking for £48.75 when I have already switched to a new plan. Just to get rid of the old bill I cancelled my id plan after that I have received an email from id that my disconnection request has been received and my account will be deactivated on 01-08-2024. I wanna cancel my disconnection request and keep the £10 a month contract please help

2
Tyler
iD Mobile Employee
2 months ago
Taylor Northern
Newbie
Taylor NorthernNewbie
asked in Bills, Payments & Charges.
phone bill

Payed my phone bill as I was cut off and I’m still cut off after paying it can’t use anything unless in the house on wifi 

1
Tyler
iD Mobile Employee
2 months ago
Ollie Garrod
Newbie
Ollie GarrodNewbie
asked in Bills, Payments & Charges.
Paid bill twice

I appear to have paid my June bill twice resulting in an overpayment. How do I claim a refund for the £9 overpaid?

1
Kash
iD Mobile Employee
2 months ago
S
Newbie
SamaktehNewbie
posted in Bills, Payments & Charges.
cant set up my monthly direct debt

I've tried to add my bank to my account again as payment failed but it keeps telling me something is wrong but nothing is wrong all details are correct 

2
Kash
iD Mobile Employee
2 months ago
Peadar Hughes
Civilian
Peadar HughesCivilian
asked in Bills, Payments & Charges.
direct debit overdue issues

Hi I was overdue on my direct debit and paid the direct debit that I owed twice and it says I still have an overdue balance even tho it has taken 2 payments out of my account 

1
Tom
iD Mobile Employee
2 months ago
N
Newbie
NightRailNewbie
asked in Bills, Payments & Charges.
Have I made an upgrade mistake?

I originally had a 3 year contract with phone. When that contract ended I upgraded to a 1 year sim-only deal, costing £8.00 per month. I recieved an email reminding me that the contract was ending and that I could upgrade again. I picked out a sim-only plan costing £7.00 per month on a one month contract and signed up for that. Or at least I thought I did. But it seems now that I am being billed £8.00 per month as well as £7.00 per month. When I log into my account all I can see is the £8.00 contract, with no sign of the £7.00 contract, but I’m definitely being billed for both. I’ve no idea what’s going on and no idea what to do about it. Whether me being 80 years old is anything to do with this, but I need some help please. 

1
Tom
iD Mobile Employee
2 months ago
Amy Lee Douglas
Newbie
Amy Lee DouglasNewbie
asked in Bills, Payments & Charges.
can someone help?

Id suspended my account I paid my balance due.. how long to put me back on please?

1
Tom
iD Mobile Employee
2 months ago
T
Civilian
Tony KeebleCivilian
asked in Bills, Payments & Charges.
paid bill why am i still cut off

id mobile did not take dircet debit. so i pay my card. but they have still cut me off .why 

1
Tom
iD Mobile Employee
2 months ago
Bekki Churcher-Soden
Newbie
Bekki Churcher-SodenNewbie
asked in Bills, Payments & Charges.
How to remove Add on

I was having issues using the app and I have accidentally added on extra Add-Ons that I do not require. How do I remove these as I do not need them.

2
Tom
iD Mobile Employee
2 months ago
M
Civilian
Martin0095Civilian
asked in Bills, Payments & Charges.
Monthly price increase

Despite my ID App telling me ‘We lock the price of your SIM only plan, so it doesn’t go up mid contract with annual price rises’, my monthly bill has gone up from £24.99 to £26.96, why is that?

1
Tom
iD Mobile Employee
2 months ago
Deividas77
Newbie
Deividas77Newbie
asked in Bills, Payments & Charges.
scammers

Charged twice No coments, no any answer's 

2
Kash
iD Mobile Employee
2 months ago
A
Anonymous
asked in Bills, Payments & Charges.
Delay payment until next month

I am struggling financially this month due to unforeseen house repairs I've had to pay out for (a broken pipe has taken out half of my living room ceiling and caused water damage!). Would I be able to set up a promise to pay for the 13th July, so that my services aren't restricted please? 

1
Kash
iD Mobile Employee
2 months ago
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