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Active Contributor
Jonro7
Active Contributor
Oct 27, 2026 8:16 PM UTC
Question

Contract to SIM only bill query

Hi - hope someone can help. On 7/11/26 my contract ends. Last Sunday I moved to a £12 p/m SIM only contract (12 months). Today I received an email stating my new bill is £53.35. 
On the bill page of my app it shows £12, so unclear where the £53.35 is coming from. 
Even if I added up my contract cost (£34.26) + SIM only (£12) that doesn’t add up to the amount above.

Any explanation is appreciated as I don’t want to be billed £53.35 on 3/11/26. Thanks in advance 
 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Oct 29, 2026 11:59 AM UTC

    Hi ​@Jonro7, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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