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Community Member
Oct 29, 2026 5:03 PM UTC
Question

Billing System Error: Charged for incomplete number "222" during active call

Hi iD Team, I want to report a technical billing system bug. While on an active call to a UK company, I pressed '2' three times to select an automated menu extension. My phone misregistered the input and sent '222' to the network as a new call. Your automated billing system formatted this as a call to Mauritania (+222) and hit me with a 40p charge, despite 222 not being a complete or valid phone number and never connecting. Please pass this to your billing system team to fix the ghost connection charging glitch."