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Community Member
Mkb91
Community Member
Nov 3, 2026 8:41 AM UTC
Question

Outstanding bill paid but still showing as unpaid

Hi,

I have an outstanding bill that I just paid.  When returning to the id mobile app after approving on my bank app, there was an error on the id mobile side and now the bill is still showing as unpaid, despite the money showing as sent on my bank app

1 reply

Marquerita T
iD Mobile Employee
Marquerita T
iD Mobile Employee
Nov 5, 2026 1:32 PM UTC

Hi ​@Mkb91.

 

Thank you for taking the time to share this. I’m very sorry for the trouble you’ve had with your payment.

 

We would really like to look into this for you. Please contact us directly so that we can review your account and find out exactly what happened with the payment.

 

You can reach us on Live Chat: https://www.idmobile.co.uk/live-chat or via social media (Facebook or Instagram), and we’ll be happy to help.

 

Thanks,

Marquerita

The iD Mobile Team

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