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Community Member
KMF
Community Member
Nov 3, 2026 11:16 AM UTC
Question

bill not equal to plan

My upcoming payment says 18.86£ but my plan is 14£. I have not overused anything. I cannot explain this payment. I think there is a mistake. Please get in touch with me and review it. Thanks

    1 reply

    Kwanele Z
    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    Nov 4, 2026 5:55 PM UTC

    Hi ​@KMF,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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