Community Member

Question

contract number shows 2 different numbers

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I took out a contract and the number ended in 802. I transfered my old number via a pac code and that ends in 333. To ring out or ring me it uses the 333 number. When I text people it shows on their phone my 802 number. Ive checked the settings on my phone and the id mobile app and they're both set up on the 333 number. So how do I change the number when I text.

iD Mobile Employee

Hi @TilaKay92,

We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new/current number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the SIM and verify your number to get it working again.

Regards,

Gemma M

The iD Mobile Social Media Team

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