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Hi I pay my bill yesterday is was taked from my account but today you block my phone

  • January 2, 2026
  • 1 reply
  • 14 views
E
Community Member

Hi I pay my bill yesterday is was taked from my account but today you block my phone 

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • January 2, 2026

    Hi ​@Ekofols ,

     

    I’m sorry about the inconvenience. If your payment was taken yesterday, it can sometimes take up to 24 hours to fully update on our system. During this time, services may remain restricted.

    Please restart your phone and check again shortly. If your service is still blocked after 24 hours, please contact our Live Chat team here: iD Mobile Live Chat
     so they can review your account and restore your service as soon as possible.

     

    https://www.idmobile.co.uk/help/contact-us

    Lamiya

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