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Question

Not receiving emails to say direct debit due

  • January 6, 2026
  • 3 replies
  • 19 views
MickRoberts
Active Contributor
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I've got 3 numbers with ID Mobile.

For about a year, always receive emails just before direct debit to say money going out bank.

Not been receiving them for a few months now.

Do they need switching back on somewhere?

The Difference between Good and Great Is just a little extra effort

    3 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • January 6, 2026

    I received two emails this month from iD Mobile regarding two plans I have. Please check your spam settings. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    MickRoberts
    Active Contributor
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    • MickRoberts
    • Author
    • Active Contributor
    • January 7, 2026

    I received two emails this month from iD Mobile regarding two plans I have. Please check your spam settings. 

    Thanks Paul,
    Yes I check Junk email every day.

    The Difference between Good and Great Is just a little extra effort
    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • January 7, 2026

    Emails are sent from: 

    noreply@idmobile.co.uk

     

    Try whitelisting the address.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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