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Yasmin Mehmood
Community Member
Yasmin Mehmood
Community Member
Jan 7, 2026 1:08 AM UTC

Been charged more than I should have

I recently changed my plan but I've been charged full amount again this month. Who do I contact about this please?

    1 reply

    JoeKing
    Silver Contributor
    JoeKing
    Silver Contributor
    Jan 7, 2026 3:15 AM UTC

    ​@Yasmin Mehmood  Hello and this is common as your paying in advance and billed date my of changed.

    With your new contract you find that your next bill should be correct this often happens. 

    I send you a link about bill payments shortly.

     

    https://community.idmobile.co.uk/understanding%2Dmy%2Dbill%2D166/why%2Ddoes%2Dmy%2Dbill%2Dlook%2Ddifferent%2Dafter%2Dan%2Dupgrade%2Dor%2Da%2Dplan%2Dchange%2Dpro%2Drata%2D61310

     

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

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