Solved

New Customers direct debit …..

Forum|Forum|1 month ago
January 8, 2026
2 replies
17 views

P

plot24
Community Member

I’ve recently taken 2 PAYG 30 day contracts @ £9 a month each, obviously 2 direct debits.

the 1st one looks fine, but the second one says

No money has been taken yet because it’s not due for 3 weeks.

my app says next payment £9 for each. I’m just curious why my banking app says £200.

Best answer by WelshPaul

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @plot24 (Just tell the 24/7 chatbot you’d like to “talk to a person”).

iD Mobile’s Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday.

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|1 month ago
January 8, 2026

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @plot24 (Just tell the 24/7 chatbot you’d like to “talk to a person”).

iD Mobile’s Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

+26

WelshPaul
Platinum  Contributor
Forum|Forum|1 month ago
January 8, 2026

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @plot24. Just tell the 24/7 chatbot you’d like to “talk to a person”.

iD Mobile’s Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.