Well still not had a single response back, still the worst customer service in history. I cannot understand why this company doesn't have a official complaints procedure. They will not respond to any requests whatsoever, what is wrong with them.
I am not going to give up on this. Citizens advice next.
Also, what the hell is still wrong with this website? Every single time I load a page it keeps refreshing 20 times a second.
+16Hi
What problem are you encountering? If you make a post here on the Community page I’m sure someone would be able to help.
How did you contact CS?
You can contact them via Live Chat:
https://www.idmobile.co.uk/live-chat
When you contact the Live Chat :-
Type ‘talk to a person’ in the dialogue box and this will bypass the chatbot.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
You can also contact iD Mobile via:-
Send a private message via their Socials (Facebook, X or Instagram)
iD Mobile social media accounts:-
or email socialqueries@idmobile.co.uk.
To make a complaint, you can find the details on ‘How to’ via this link:-
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
And yes, the continual refreshing of the page is annoying! It should come with a health warning for anyone who is epileptic!
Good Luck x
I have been complaining for months and getting nowhere, they are not interested in the slightest to acknowledge my complaint whatsoever. Doesn't matter what I do, they will not respond to anything.
+10Plenty of alternative providers you can choose.😄
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