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Data roamimg on countries not losted on add on

  • December 20, 2025
  • 1 reply
  • 25 views
Luztavares
Active Contributor

I have been charged nearly £60 for absolutely nothing I’m Brasil. 
 

I’m outside the add on destinations and I’m not using any of the services of my phone. data or calls as none work. I have disabled the data roaming and also there is a cap on my account of £45. In summary my phone doesn’t work here. 
 

However, I have been charged £57 pounds for absolutely nothing. Mobile data is off and data roaming was capped and still is charging me for no service. I want to dispute this charge, this is a scam that not going to fall. 
 

How can I report and dispute this charge? This is unacceptable.

 

 

Best answer by Michael Z

Hi ​@Luztavares ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

-Michael z

    1 reply

    M
    iD Mobile Employee
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    • Michael Z
    • iD Mobile Employee
    • Answer
    • December 22, 2025

    Hi ​@Luztavares ,

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    -Michael z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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