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Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 836 Topics
  • 2,301 Replies
836 Topics
N
Community Member
Nathan garbuttCommunity Member
posted in Bills, Payments & Charges.
sim card being suspended but ive paid my bill

I’ve paid for my bill but my account hasn’t been unsuspended and I used my data and stuff all the time please could yo get back to me on this as it’s a joke I pay my bill and you still can’t unsuspend me 

721
Tom
iD Mobile Employee
Tina2780
Community Member
Tina2780Community Member
asked in Bills, Payments & Charges.
disconnected

I have paid my bill and they I'd mobile has not reconnected my phone, how do I contact them to recconect my phone ??

702
Kash
iD Mobile Employee
A
Community Member
AndregreyCommunity Member
asked in Bills, Payments & Charges.
LCS account

Hi, I've been contacted by LCS on behalf of ID.The information they provided regarding the alleged missed payments are wrong.Can someone contact me please.On a side note, ID is making it almost impossible to get actual support.Live chat closes if you accidentally press back and no history is kept.Phone line is unaccessible.Emails are not answered.And here are customers whose credit score is being affected because someone at ID isn't doing they're job properly.

1762
Kash
iD Mobile Employee
Melanie Moss
New
 Contributor
Melanie MossNew
 Contributor
asked in Bills, Payments & Charges.
payment issues

Trying to make a payment on my card and it's keeps failing on payment line can't get into my online account as it says records don't macth our system and can't speak to anyone to set up a direct debit can someone please help me 

863
Kash
iD Mobile Employee
Mason Jake Man
Community Member
Mason Jake ManCommunity Member
posted in Bills, Payments & Charges.
Missed payment

I missed a payment due too not having enough money in my account however I have sent the money on the app will I be charged twice as it says they will try again in 5 days 

881
Kash
iD Mobile Employee
Andrew Crossley
Community Member
Andrew CrossleyCommunity Member
posted in Bills, Payments & Charges.
mr a crossley

I want to pay my debt but I can not through to anyone 

101
Tom
iD Mobile Employee
Fiona Louise
Community Member
Fiona LouiseCommunity Member
asked in Bills, Payments & Charges.
Bill

Hi I'm struggling with my bill my mum has stage 4 small cell lung cancer and has been in hospital for a while now so I have been going back and forth to hospital which had been quite costly is ther any way I cud pay double next month pls and will I be restricted?? 

322
Tom
iD Mobile Employee
J
New
 Contributor
jayboy123New
 Contributor
asked in Bills, Payments & Charges.
Missed DD on credit file - how to remove?

Dear TeamI recently updated my Direct Debit details on my online account but the payment bounced as it was taken before my salary (both were scheduled on the same day - 26 April). Lesson learnt.I only realised my error a few weeks later when my online account said to pay £41. So I promptly did on Thursday 16th and tried to reset the DD but it kept saying the account was in arrears. I assumed it had not updated so I left it. Logged in a few days later to an arrears message for £47 (Saturday 18th). Again I promptly paid. I received a final demand a few days later for the same amount. My credit score system has now advised that ID mobile have reported late payment. If I had received an email or a letter before the final demand, I would have cleared it with no issues. I am quite distraught at this as I always pay my bills on time and am hoping to apply for credit in the future which will likely be more expensive. Seeing as:Payment was made 16 days after it was due  The online portal did no

5386
Tom
iD Mobile Employee
Alfie field
New
 Contributor
Alfie fieldNew
 Contributor
posted in Bills, Payments & Charges.
billing information

Why hasn’t my bill gone out of my bank?

151
Tom
iD Mobile Employee
C
Community Member
CarkwingroveCommunity Member
asked in Bills, Payments & Charges.
sim plan prices

Hi why do differant products have the same prices ?For example 12 GB, 20GB  and 25GB sim plans are all £7 .They are all 1 month contract plans ?

261
Kash
iD Mobile Employee
C
New
 Contributor
Charlottemarsden123New
 Contributor
asked in Bills, Payments & Charges.
services

Why haven't my services been restored after I've paid my bill? I have a disabled child and need to be able to make.outgoing calls at all times.

835
Kash
iD Mobile Employee
Leah Sibbald
Community Member
Leah SibbaldCommunity Member
asked in Bills, Payments & Charges.
call back

I have been put on the wrong contract and can’t find any contact for ID mobile.  After app being down for weeks when trying to upgrade and now it is incorrect.  Customer service is not good at all.  Need someone to contact me asap. 

382
Kash
iD Mobile Employee
O
New
 Contributor
Olly124New
 Contributor
asked in Bills, Payments & Charges.
Just joined ID, now they have a better deal

I have just joined ID Mobile on £6/month for 8GB of data on 24 month contract.  I went to sign up my son a few days later and I now see you offer 8GB for £5/month.  Live chat say they can’t change my direct debit to £5/month. I suggested they could increase my data to the new offer of £6/month for 30GB but again they said no. Why is this not possible?

703
Kash
iD Mobile Employee
Nadine Stainer
New
 Contributor
Nadine StainerNew
 Contributor
posted in Bills, Payments & Charges.
Direct Debit

Hi my direct debit failed yesterday so I've paid online today. Now I've paid will u try taking it by direct debit un a few days

443
Kash
iD Mobile Employee
A
Community Member
Andrea1904Community Member
asked in Bills, Payments & Charges.
upgrade help..

I placed an order yesterday for upgrade and I have yet to recieve any emails regarding this or delivery.

302
Kash
iD Mobile Employee
Steve Kirkham
Community Member
Steve KirkhamCommunity Member
asked in Bills, Payments & Charges.
bill

I am on a pay as you go Sim which costs me £10 per month why is my bill £22.90?

171
Tyler
iD Mobile Employee
W
New
 Contributor
Wazza is aceNew
 Contributor
asked in Bills, Payments & Charges.
help with direct debit

Hi all. I can’t setup my direct debit. It just says “oops something went wrong”. I’m all up to date with payments and have tried over several days. Any ideas?thankswayne

1055
Kash
iD Mobile Employee
A
Community Member
AAfroza7Community Member
asked in Bills, Payments & Charges.
monthly sim only plan - price changes

Hello, I'm comparing sim only 1 month contract plans and I landed on idmobile because for my data needs it's one of the cheapest. My plan is to start on 40gb per month for £8 and then switch to 60/100gb if and when I need more. However, when I clicked on 40gb per month it said "Get an extra 60GB for only £2 more per month. Limited time offer." Does this mean any of the sim only plans prices can change at any moment without any warning? I was hoping to bring my number over to my new network and it would be difficult if I have to move my number to another sim again because idmobile is suddenly more expensive. 

1812
Lauren
iD Mobile Employee
A
New
 Contributor
Adam MalikNew
 Contributor
asked in Bills, Payments & Charges.
data

Hi my data is not working I just paid for my bill yesterday

152
Lauren
iD Mobile Employee
Christina K1977
Community Member
Christina K1977Community Member
asked in Bills, Payments & Charges.
cannot edit my direct debit details

Hello, Can someone advise on how I can edit my Direct Debit details on the ID app? I have had a very frustrating 24 hours attempting to change my DD on the app, and followed the instruction carefully, I have tried more than 20 times yesterday and today and all I keep getting is ‘oops there’s been a problem’. I am in the process of changing  bank accounts and need  to action this asap. Live chat has not been of much help, other than to say that there have been technical issues ?!  Shame I cannot speak to someone! I don’t want to have to cancel my DD as this will undoubtedly affect my plan and service provision and complicate matters further. Editing the details should have been really straight-forward. I am on a pay monthly plan. Please advise. 

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Lauren
iD Mobile Employee
J
Community Member
jontyt2Community Member
asked in Bills, Payments & Charges.
Whats going on

got the wife to sign up to ID … she set everything up yesturday ...and today shes got an email saying that she has reached her data limit! 250g in less than 24 hours! ?

834
1978smithy
New
 Contributor
P
New
 Contributor
PeakSNew
 Contributor
asked in Bills, Payments & Charges.
Proof of purchase

Hi, I need proof of purchase for my new Honor phone in order to claim an offer with my phone purchase. I have nothing in my emails other than an email saying I have upgraded.Thanks,S

171
Kash
iD Mobile Employee
Christine Henderson
Community Member
Christine HendersonCommunity Member
posted in Bills, Payments & Charges.
add on media

Want to know what I need to do to be able to send photos and media through messenger

91
Kash
iD Mobile Employee
D
Community Member
Danny1970.Community Member
asked in Bills, Payments & Charges.
i need proof of usage for insurane

I need you to send me proof of usage for insurance claims.  Thanks 

191
Kash
iD Mobile Employee
Claire Kapitan
New
 Contributor
Claire KapitanNew
 Contributor
asked in Bills, Payments & Charges.
Out of contract and final bill unexpected

I'm at the end of my contract and planning to move to another provider. I've got my PAC code from ID mobile but the message states my final bill is expected to be £91.20. This is at odds with what it says in the app, which states that my next bill covering 17/05 - 16/06 is £32.09.  How can I confirm which is correct, and speak to a person if ID mobile think its the higher amount?

634
Tom
iD Mobile Employee
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