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Kerrypboyle
New Contributor
Sep 6, 2026 3:30 PM UTC

EU ROAMING CHARGED WHEN SHOULD HAVE BEEN INCLUDEF REFUND PLEASE

Hi how can I get a refund on an eu roaming charge added which should have been free as in Spain. Also the spending went over my capped spending which should not happen? ThanksĀ 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Sep 10, 2026 10:32 AM UTC

    Hi ā€‹@Kerrypboyle,

    Ā 

    I've just sent you a private message to help get this sorted.

    Ā 

    ToĀ find it, click your profile picture in the top-right corner and select ā€˜Private Messagesā€™.

    Ā 

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    Ā 

    We'll speak to you there.

    Ā 

    Thanks,

    Ā 

    Gemma M
    The iD Mobile Social Media Team

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