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Community Member
MlleJW
Community Member
September 6, 2026

Bill

I've had an email saying my September bill is ready and £16 will be taken. However, my upgrade is £8 and my September bill online is £7.48. why did the email say £16?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 10, 2026

    Hi ​@MlleJW,

     

    I've just sent you a private message to help get this sorted.
     
    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
     
    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 
     
    We'll speak to you there.
     
    Thanks,
     
    Gemma M
    The iD Mobile Social Media Team

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