Solved
charged for data
How has my data all been used and charged £7 when I have unlimited data
Gemma MAnswer
iD Mobile Employee
September 10, 2026
Hi
If you have an unlimited data plan, you shouldn't be charged for exceeding your data allowance. It's possible that the £7 charge relates to out-of-plan usage rather than your data itself.
Examples of out-of-plan charges can include:
- Premium rate services.
- International calls or texts.
- Chargeable service numbers.
- Roaming charges in non-inclusive destinations.
- Other services not included in your plan.
You can review the types of charges that may apply here: https://www.idmobile.co.uk/help-and-support/call-charges
If you don't recognise the charge after checking, we'd recommend contacting our Customer Service Team via Live Chat so they can review your account and explain exactly what the £7 charge relates to.
https://www.idmobile.co.uk/live-chat
Regards,
Gemma M
The iD Mobile Social Media Team
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