Hi ​@Daniellelou1990,

If you have an unlimited data plan, you shouldn't be charged for exceeding your data allowance. It's possible that the £7 charge relates to out-of-plan usage rather than your data itself.

Examples of out-of-plan charges can include:

• Premium rate services.
• International calls or texts.
• Chargeable service numbers.
• Roaming charges in non-inclusive destinations.
• Other services not included in your plan.

You can review the types of charges that may apply here: https://www.idmobile.co.uk/help-and-support/call-charges

If you don't recognise the charge after checking, we'd recommend contacting our Customer Service Team via Live Chat so they can review your account and explain exactly what the £7 charge relates to.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team